Enterprise Desktop Administrator Resume

SUMMARY:

My objective is to secure a challenging position in a professional organization where my skills and are utilized as a qualified Integrated Technology Specialist. I seek to be in an environment that will employ my knowledge, skills and experience while supporting and career advancement. Excellent customer service skills, Resourceful problem solver .I have strong leadership and successful team building skills, build good relationships with both vendors and customers.

KNOWLEDGE & SKILLS:

Excellent customer service skills
Strong understanding of computer software/hardware.
Excellent communication skills.

TECHNICAL SKILLS:

Software Expertise: Windows XP,7, Office 2010,13, Windows Active Directory, Juno Pulse, Cisco VPN any connect, HP open view Deltek, Windows CA Unicenter System, Remedy, ITMS Service desk, Outlook, Lotus Notes,, MacAfee and Norton Anti - Virus protection., Symantec, Google

Hardware Expertise: IBM, DELL, HP laptops and desktops, HP printers

Advanced : Technical Management Customer Provider by the Harvard Group, Microsoft Certified Professional MCP Hardware-A+

PROFESSIONAL EXPERIENCE:

Confidential

Enterprise Desktop Administrator

Responsibilities:

Troubleshooting of windows desktop systems and application to include peripheral operation, browser based application, CITIRX - based applications, active directory administration, implementation configuration, and support for desktop operating systems and peripherals in a large, complex, multi-location environment.
Tasks will be focused on installation and configuration, maintenance and security of windows desktop systems and all associated peripherals.
Schedules installations and upgrades and maintains them in accordance with established IT policies’ and procedures.

Confidential

IT Support Specialist

Responsibilities:

Research and resolve issues in a timely manner in accordance with standards .
Escalate problems to appropriate teams based on established guidelines and procedures.
Participate in team projects that enhance the quality or efficiency of service.
Track unresolved calls/tickets Monitor site remedy queue troubleshooting and resolving computer hardware and software issues.
New employee set-up for computers and email accounts, responding timely to trouble tickets, and works closely with vendors for purchasing and services.
Provide windows support services for workstation laboratory systems running on Confidential -standard hardware and operating system software.
Work with outside vendors to resolve problems with lab systems software and hardware.
Install patch cabling for activation of network drops.

Confidential

IT Specialist

Responsibilities:

Troubleshoot and support users with various problems, login issues, network connectivity, printing, software applications. Log and track work orders using Helpdesk Support Tracking System.
Diagnose, identify, research and resolve end user issues.
Consult with management to determine goals, time frame, procedures and staffing requirements.
Review requirements, specifications and documentation to gain thorough understanding of programs and processes.
Participate in the planning, installation, implementation and upgrade of software and hardware. Keep inventory database current and accurate.

Confidential

End User Support Analyst

Responsibilities:

Troubleshoot network connectivity issues, identifying and troubleshooting PC hardware and software issues
Performed Active Directory Domain administration
Communicate with the IT department to identify and resolve system wide issues.
Supported clients working remotely via a Cisco VPN software client over cable or DSL connections.
Utilizing Remedy ticketing system for helpdesk administration support center

Confidential

Sr. Computer Analyst

Responsibilities:

Perform Tier I and Tier II level support .Manage user accounts and objects in Active Directory.
Manage user and group permissions to Public folders, distribution lists, and calendars.
Manage email account creations, configurations, modifications, and moves.
Performed software and hardware inventories ensuring an accurate asset database
Work closely with asset management group.
Troubleshoot network connectivity and access to shared resources.
Installed and configured software on desktop systems.
Troubleshoot and replace system hardware components associated with the IT infrastructure. (MACS)Moves, Add, and Changes
Worked on special projects and provided best practices input.

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