Field Service Support Technician Resume

SUMMARY:

Detail - oriented computer hardware technician with extensive experience in telecommunications, l am customer service.
Ability to image computers and add to a network domain
Ability to create documents, spreadsheets, presentations and databases using MS Office
Provides end-user software troubleshooting and support internal and external users/customers.
Ability to installs; configures; and upgrades computer hardware and software; as needed.

EMPLOYMENT HISTORY:

Field Service Support Technician

Confidential

Responsibilities:

Provides computer literacy to senior citizens
Render technical assistance to organizations by helping them setup and configure cost effective computer labs and technologies.
Install and train open source and commercial software.
Perform configuration of hardware and networks.

Confidential

Field Service Support Technician

Responsibilities:

Install, test and troubleshoot computers and peripherals.
Connecting desktops, laptops to company domain.
Install and connect printers both locally and on network using IP addresses for computer labs and school offices (hp, dell, sharp, brother, and Lexmark printers).
Image desktops and laptops computers.
Installing, maintaining and repairing public schools PC’s and laptops,
Troubleshoot software, configure, modified and repaired hardware and resolved technical issues.
Installs and optimizes Networking product and configurations at private schools’ sites.

Computer Technician

Confidential

Responsibilities:

Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non-technical personnel within the business.
Managed call flow and responded to technical support needs of customers.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Resolved customer issues in a clear, courteous and straightforward manner.
Demonstrated professionalism and courtesy with customers at all times.