Materials Management Specialist Resume Washington, DC - Hire IT People

PROFESSIONAL SUMMARY:

Qualified Technical Support Specialist with 9 years of experience in customer service and providing comprehensive helpdesk support for The Confidential IT department. Adept at communication and engaging customers by identifying issues and streamlining steps to effective resolve Technical issues.

SKILL:

Microsoft Windows 98/2000/ME/XP/2007/8.1/10
Microsoft Office 2000/2003/2007/2010
Symantec Endpoint Protection
BMC Ticketing System
Service Now
Google Applications
Vendor Management
Hardware support of PC's, Laptops and Smartphones
Entry Level Novell Administration
SPSS, Statistics
Technical Writing
Strong verbal communication
Extremely organized
User interface understanding
Client assessment and analysis
Self - motivated
Budgeting and finance
Data management
Skilled in Software
Data entry
Process implementation
Data analysis
Strong vendor management skills
Logistic Coordination

WORK HISTORY:

Materials Management Specialist

Confidential, Washington, DC

Responsibilities:

Design and execute asset management policies, procedures and processes.
Analyze purchasing effectiveness and resolve purchasing issue s.
Knowledgeable in BMC Remedy IT Service Management.
Dismantling desktops/laptops in preparation for electronic recycling.
Experience with maintaining Software Maintenance Dashboards.
Proficient with data entry for Division of Information Technology assets.
Created processes for Imaging Mac and PC's for DIT Personnel.
Assist in inventory management, procurement and shipment activities.
Coordinating the IT Resale Program.
Strong vendor management skills.
Ensure audit compliance for the IT assets.
Proficient in creating Smart Reports.
Researching Vendors for Final Selection.
Produced ad hoc reports and documents for senior team members.

Technical Writer

Confidential, Arlington, VA

Responsibilities:

contractor for Insight Global).
Technical Writing for networking projects under Task 5 Editing Documents for final Concurrence.
Scheduling for high priority projects such as the laptop refresh by setting up appointments for deployment.
Provide support to PMO by performing various task 5 and projects as assigned by manager.

Technical Assistant

Confidential, Washington, DC

Responsibilities:

Provided desktop/laptop support to University Community.
Assisted Development Team with creating customized operating systems for University issued computers.
Communicated with University staff and faculty to schedule appointments for support and answer questions as needed.
Assembled desktops/laptops with replacement parts as needed.
Dismantle desktops/laptops in preparation for electronic recycling.
Performed setup/takedowns of computers during University events and office moves.
Experience providing in-person Windows and Mac support, as well as mobile device support (iOS, Android and Windows based devices).

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Materials Management Specialist Resume

Washington, DC

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