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Occ Support Analyst Resume

SUMMARY:

Experienced IT Operations Technician with over 15 years of experience in monitoring computer system environments, troubleshooting, and escalating problems as necessary. Proven track record of success. H ard - working, goal-oriented, driven to succeed. Excellent communicator who builds rapport and relationships with clients and seeks to understand business needs. Always striving for greater efficiency and precision in performing my duties.

SKILL:

Software (selected): TANDEM, MVS/XA, VM/XA, VM/HPO, TSO, SDSF, CONTROL-M, CONTROL-R, ENTERPRISE CONTROL STATION (ECS), IOA, CA7, CA1, CA11, NDM, CICS, DB2, CMS, COBOL, etc.

Hardware (selected): IBM 3480, 3490, 3420, 3800, HP3000, HP DISPATCHER, HP tape drives, etc. Formal in MVS/XA, JCL, VM/CMS, CONTROL-M, CONTROL-R, ENTERPRISE CONTROL STATION, NDM, OFD, TANDEM, BII, CA1, Ex cellent Customer Service Skills, Attention to Detail

WORK EXPERIENCE:

Confidential

OCC Support Analyst

Responsibilities:

  • Responsible for monitoring all Confidential 's computing environments and escalating problems
  • Handled monitoring of systems and environments, daily processing workflow
  • Responded to all computer hardware requests, password resets, changing directory levels Identified hardware malfunctions, responded to alerts, troubleshot solutions
  • Ensured all processes completed in a timely manner, data transferred to customers

Confidential, McLean, VA

Bankcard /Open File Delivery Operator

Responsibilities:

  • Responsible for monitoring all nightly IBM/MVS batches for timely delivery to members servers via NDM (Network Data Mover) for Confidential Clearing and Settlement Systems
  • Ensured files delivered to the member banks before service level agreements are met
  • Monitored all NDM/FTP transmissions through Open File Delivery system and transmission to servers
  • Successfully managed customer expectations, resolved concerns

Confidential, McLean, VA

System Management Analyst

Responsibilities:

  • Responsible for monitoring the nightly IBM/MVS batches
  • Managed both batch and script processing within mainframe and distributed systems environment
  • Ensured various batch streams run in a timely manner to meet specified production requirements
  • Ability to monitor/recover bulk data transfers and multi-task in fast-paced environment

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