OCC Support Analyst Resume

SUMMARY:

Experienced IT Operations Technician with over 15 years of experience in monitoring computer system environments, troubleshooting, and escalating problems as necessary. Proven track record of success. H ard - working, goal-oriented, driven to succeed. Excellent communicator who builds rapport and relationships with clients and seeks to understand business needs. Always striving for greater efficiency and precision in performing my duties.

SKILL:

Software (selected): TANDEM, MVS/XA, VM/XA, VM/HPO, TSO, SDSF, CONTROL-M, CONTROL-R, ENTERPRISE CONTROL STATION (ECS), IOA, CA7, CA1, CA11, NDM, CICS, DB2, CMS, COBOL, etc.

Hardware (selected): IBM 3480, 3490, 3420, 3800, HP3000, HP DISPATCHER, HP tape drives, etc. Formal in MVS/XA, JCL, VM/CMS, CONTROL-M, CONTROL-R, ENTERPRISE CONTROL STATION, NDM, OFD, TANDEM, BII, CA1, Ex cellent Customer Service Skills, Attention to Detail

WORK EXPERIENCE:

Confidential

OCC Support Analyst

Responsibilities:

Responsible for monitoring all Confidential 's computing environments and escalating problems
Handled monitoring of systems and environments, daily processing workflow
Responded to all computer hardware requests, password resets, changing directory levels Identified hardware malfunctions, responded to alerts, troubleshot solutions
Ensured all processes completed in a timely manner, data transferred to customers

Confidential, McLean, VA

Bankcard /Open File Delivery Operator

Responsibilities:

Responsible for monitoring all nightly IBM/MVS batches for timely delivery to members servers via NDM (Network Data Mover) for Confidential Clearing and Settlement Systems
Ensured files delivered to the member banks before service level agreements are met
Monitored all NDM/FTP transmissions through Open File Delivery system and transmission to servers
Successfully managed customer expectations, resolved concerns

Confidential, McLean, VA

System Management Analyst

Responsibilities:

Responsible for monitoring the nightly IBM/MVS batches
Managed both batch and script processing within mainframe and distributed systems environment
Ensured various batch streams run in a timely manner to meet specified production requirements
Ability to monitor/recover bulk data transfers and multi-task in fast-paced environment

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