Lab Support Assistant II Resume Chantilly, Virginia - Hire IT People

SUMMARY:

Seeking a Help Desk/Technical Support position in the Information Technology field.

TECHNICAL SKILLS:

U.S. Citizen
Eligible to obtain a clearance
Proficient in Microsoft Office Suite, MS Outlook
Operating Systems: Windows 7, 8, and 10
Proven ability to diagnose, troubleshoot, and resolve technical problems
Quick learner with strong working knowledge of software, hardware, and operating systems
Ability to work as a team member as well as an individual
Ability to handle multiple tasks and priorities
Typing skills 60 words per minute
Excellent business analytical skills
Fluent in Vietnamese

PROFESSIONAL EXPERIENCE:

Confidential - Chantilly, Virginia

Lab Support Assistant II

Responsible for receiving specimen shipments to the facility by operating under laboratory directive in processing incoming samples for integrity maintenance and distribution for preparation, allocating and eventual testing.
Accountable to Health Insurance Portability and Accountability Act regulations by operating under laboratory and government directive for the maintenance and security of Patient Health Information and Patient Medical Samples
Responsible for the integrity and viability of Patient Medical Samples through proper storage and tracking of said samples in order to maintain sample stability before testing.

Confidential - Chantilly, Virginia

Vehicle Technician

Confidential - Annandale, Virginia

Senior Sales Representative

Handle high influx of inbound calls within a dynamic call center environment.
Assisted customer with troubleshooting their wireless devices (e.g. cell phones and tablets)
Replace printer cartridge when necessary
Manage multiple priorities and maintained effective results in a quota driven workplace.
Assisted wireless cell phone customers with items such as adding minutes and troubleshooting.
Respond to customer inquiries and requests to resolve issues efficiently and professionally.
Provide exceptional customer service in fast pace sales environment.
Utilize multiple call center support applications for efficient assistance of customers and agents.