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Lab Support Assistant Ii Resume

Chantilly, VirginiA

SUMMARY:

  • Seeking a Help Desk/Technical Support position in the Information Technology field.

TECHNICAL SKILLS:

  • U.S. Citizen
  • Eligible to obtain a clearance
  • Proficient in Microsoft Office Suite, MS Outlook
  • Operating Systems: Windows 7, 8, and 10
  • Proven ability to diagnose, troubleshoot, and resolve technical problems
  • Quick learner with strong working knowledge of software, hardware, and operating systems
  • Ability to work as a team member as well as an individual
  • Ability to handle multiple tasks and priorities
  • Typing skills 60 words per minute
  • Excellent business analytical skills
  • Fluent in Vietnamese

PROFESSIONAL EXPERIENCE:

Confidential - Chantilly, Virginia

Lab Support Assistant II

  • Responsible for receiving specimen shipments to the facility by operating under laboratory directive in processing incoming samples for integrity maintenance and distribution for preparation, allocating and eventual testing.
  • Accountable to Health Insurance Portability and Accountability Act regulations by operating under laboratory and government directive for the maintenance and security of Patient Health Information and Patient Medical Samples
  • Responsible for the integrity and viability of Patient Medical Samples through proper storage and tracking of said samples in order to maintain sample stability before testing.

Confidential - Chantilly, Virginia

Vehicle Technician

  • Conduct 50 point inspections.
  • Diagnose vehicles for other issues.
  • Check all fluids.
  • Determine if any leaks in vehicles.

Confidential - Annandale, Virginia

Senior Sales Representative

  • Handle high influx of inbound calls within a dynamic call center environment.
  • Assisted customer with troubleshooting their wireless devices (e.g. cell phones and tablets)
  • Replace printer cartridge when necessary
  • Manage multiple priorities and maintained effective results in a quota driven workplace.
  • Assisted wireless cell phone customers with items such as adding minutes and troubleshooting.
  • Respond to customer inquiries and requests to resolve issues efficiently and professionally.
  • Provide exceptional customer service in fast pace sales environment.
  • Utilize multiple call center support applications for efficient assistance of customers and agents.

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