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Technology Consultant Resume

Herndon, VirginiA

PROFILE:

Information systems professional with a strong skill - set supporting web-based systems and end-users. A team player and motivated self-starter, works well independently or as a member of a team with excellent communication skills. Service-oriented experience working with military, government and private sector.

SKILLS:

Microsoft Windows, MacOS, iOS, Android, SPSS, Qualtrics, Access, SAS, Excel, Word, Outlook, Office 365, Google Cloud, SQL, PHP, PERL, Apache, MySQL, HTML, CSS, JavaScript, Linux, SharePoint, Blackboard, BMC Remedy, Zendesk, NAS, VPN.

EXPERIENCE:

Confidential, Herndon, Virginia

Technology Consultant

Responsibilities:

  • Lead for system hardware and software installations.
  • Provide guidance for social media presence.
  • General software application support.

Confidential, Washington, DC

System Administrator

Responsibilities:

  • Provided Tier II user support for 6500+ participants of the Executive Assessment and Development Program (EADP) per academic session.
  • Point of Contact for issues with web application and end-users, consistently providing 100% issue-resolution by providing excellent service to internal and external customers.
  • Updated PHP, Perl and JavaScript to include confidentiality agreement forms and examine PHP code for proper usage of website algorithms and application upgrades to web server. Developed test server environment using LAMP.
  • Wrote MySQL queries for data validation and lookup and use with data analysis.
  • Ensured that system was engineered, configured and optimized for maximum functionality and availability. Implemented solutions that reduced single points of failure and improved system uptime to 99.9% availability, up from 60.0%.

Confidential, Reston, Virginia

Web Manager

Responsibilities:

  • Implemented HTML, JavaScript, CSS, PHP and PERL scripting to support website front-end development.
  • Identified user needs and functional requirements. Provided web content, 508-site compliance and browser compatibility testing.
  • Designed and developed MS Access tables, defined data types, fields, created input forms, SQL queries and data collection.
  • Created surveys, conducted data analysis for reports and research.
  • Designed graphics for special projects to include web graphics, brochures, marketing materials and PowerPoint presentations.

Confidential, Mclean Virginia

Email/Network Administrator

Responsibilities:

  • Provided ongoing management, performance-tuning and Tier 2 support for approximately 18 Mac and 10 Windows server systems.
  • Assigned and removed user accounts, permissions, group accounts, and performed regular system backups.
  • User support and contact for all corporate email applications and systems supported.

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