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It Consultant Resume



  • Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success.


  • VMware
  • STI Tabs/Practice Master
  • Microsoft Windows Server
  • Microsoft Exchange Server
  • Microsoft Active Directory
  • Microsoft Dynamics CRM
  • Microsoft Lync
  • Good Technology
  • Telephone and Network Wiring
  • Network+ Certification
  • Cisco Switches / Routers
  • BMC Remedy IT Service Management Suite
  • HP OpenView
  • SmartBoards
  • Apple Devices
  • Mimecast


Confidential, Glenn Dale, MD

IT Consultant

  • Responsible for building servers for Database systems, Programming languages & development environments, Web services and Reporting services for small business organizations
  • Configuring and troubleshooting of CISCO switches and routers for customers
  • Created strategic planning for the deployment of Microsoft Exchange Server and Microsoft Active Directory
  • Assist customers with Telecom upgrades and move, adds and changes
  • Coordinated and managed all Cisco VOIP telephone services (Unified Call Manager) for clients
  • The Configuration of RAS servers and workstations
  • Built desktop images for deployment of new machines for customers
  • Input on customers hardware and software purchases


IT Manager

  • Assumed full responsibility in providing technical input and final approval authority on best practice processes
  • Dell Laptop and Desktop support
  • Managed User accounts
  • Supported Star2Star VOIP Servers and Devices
  • Practice Master/Tabs administration
  • Account management for users via Active Directory


IT Analyst

  • Configured and deployed company laptops via MDS Server
  • DELL Laptop and Printer support
  • Managed Global queue through Remedy
  • McAfee administration for Company laptop encryption
  • Configure and troubleshoot Mobile Devices using Good for Enterprise
  • Managed and Supported Lync Server and VOIP Devices
  • Microsoft Dynamics CRM administration


IT Specialist

  • Desktop and Laptop support for the school
  • Configure and troubleshoot Apple Devices
  • Manage Cisco VOIP telephone services
  • Account management for users with Active Directory
  • Image and deployment of Desktop and Laptops for users
  • Maintain and support the school’s Smartboards and InFocus equipment


Telecom Specialist

  • Administrator for Blackberry and BES Server for all sites
  • Manage Siemens Hicom 300H PBX and Phone mail for 500+ users
  • Maintaining an accurate and up - to-date extension-location database as well as records for all physical telecommunication equipment, circuits, software configurations and specifications
  • Ordered appropriate telecommunications equipment and peripherals as required
  • Assist customers with Telecom upgrades and moves, adds and changes

Confidential, Pittsburgh, PA

Telecom Specialist

  • Maintain Siemens Hicom 300H PBX and HiPath 4000 PBX at all locations
  • Administrator for the voicemail systems (Octel and Siemens Xpressions)
  • Manage the HiPath Procenter (ACD) for company
  • Performs Weekly backups of all Telephony devices
  • Assist customers with Telecom upgrades and moves, adds and changes

Confidential, Alexandria, VA

Network Engineer

  • Operated and maintained WAN/LAN network for a business management company with over 450 employees worldwide
  • Handled server builds and configuration (30+ with Windows 2000/2003 server standard and enterprise)
  • Administered Active Directory and Exchange systems
  • Performed weekly and monthly system back-ups on the SAN for military and corporate data
  • Responsible for virus updates, security patches, etc. within Windows environment
  • Negotiated vendor tasks to include software and hardware purchases and system identification
  • Executed telecom upgrade from Siemens Hicom 300 PBX to HiPath 4000 PBX for 450 users
  • Managed and configured Blackberry Enterprise server
  • Supported and troubleshoot various Blackberry models
  • Designed LAN room structure and maintenance, created server manuals and standard operating procedures

Confidential, Washington, DC

Telecommunications Specialist

  • Supervised junior telecommunications specialists
  • Coordinated and implemented all Cisco VOIP telephone services for “tenant/client” organizations housed within organization controlled facilities
  • Organized and implemented upgrades of and modifications to the telephone and voice-mail systems (i.e., HiCom 300 PBX)
  • Coordinated with outside vendors to achieve the organization’s communications-related goals
  • Worked with the Information Services (IS) Department to maximize the efficient interaction of the firm’s telephone and data services
  • Created, managed and deleted user accounts within Active Directory and Exchange
  • Responsible for virus updates, security patches, etc. within Windows environment
  • Maintained and supported company’s Blackberry Enterprise Server and devices
  • Responsible for daily/weekly/monthly tape backups
  • Assisted in configuring and troubleshooting all CISCO switches and routers

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