Frontline Engineer Resume

TECHNICAL SKILLS:

Operating Systems:: Windows 10, Windows 8, Windows 7

Software Applications:: Office 365, Service Cloud Ticketing System, Bit Defender, Kayako Ticketing System, Desk Ticketing System, Adobe Suite, Goto Assist Remote Support application, JoinMe Remote assist, LogMeIn

Hardware: Motorola RFID Scanner, Zebra Thermal Printers, Cisco IT Essentials (PC Software and hardware); HP/Dell desktops and laptops, HP Printers, Tangle Firewall, Toshiba VoIP phones, Dell Kace Box 1000/2000, general networking experience (running cables, troubleshooting connections

PROFESSIONAL EXPERIENCE:

Frontline Engineer

Confidential

Provide first response IT support to over 300 hospitals across the nation
Deployed and maintained the equipment for staff in office and staff in the field
Managed the implementation of various software and security feature’s on a companywide level
Developed and carried out application downtime procedures
Participated in sales calls and customer follow up calls to offer technical information about network requirements, hardware information, and general troubleshooting
Maintained customer tickets using Kayako and Desk
Participated and organized in strategic initiatives outside of my duties, such as event planning.

Network Administrator

Confidential

Provide first response IT support for the entire company using Web Helpdesk with a turnover rate of 1 hour
Manage the migration from Windows XP to Windows 7 using a network PXE
Provide administrative support and maintenance for over 200 users
Set up new workstations, create new user accounts and move employees workstations
Perform printer maintenance and A/V set up for meetings and presentations
Provide support for remote users with Goto Assist Remote Support application
Provide 24/7 support to ensure stability of IT infrastructure
Documented all IT related issues and solutions for all issues that occur

Program Specialist

Confidential

Teach individuals with intellectual and developmental disabilities the fundamentals of computer technology and how to do hardware troubleshooting independently
Supervise a group of 5 individuals performing workstation moves / routine maintenance
Implement the activities of daily living schedule for adult Individuals with intellectual and developmental disabilities
Help design, implement, track and document each assigned Individual’s progress on his/her therapy goals and his/her Plan of Care
Report, track, and document each assigned individual’s daily, monthly, quarterly and annual progress
Responsible for providing information regarding significant changes in all individuals’ health, behavior and performance to designated staff

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