Desktop Technician Resume

SUMMARY:

Configure, manage, monitoring and troubleshooting active directory security solutions as well as sites and services. Install/ support Windows 2000 Professional, 2003 Server and XP operating systems.

EXPERIENCE:

Confidential

Desktop Technician

Responsibilities:

Responsible for installation and configuration of Windows 7 and 8
Helpdesk service using remedy tracking system
Mac ios, configuration of laptop and tablets android and I phones
Network security, voip for Cisco phones
Development and maintenance of customer relationship
Moves, change and upgrade of new and current customers
Escalation as required by sop

Confidential

Deskside Technician

Responsibilities:

Responsible installation configuration of Windows 7 from windows 2000 and XP
Racking stacking and configuration of 2003 and 2008 server, active directory, and exchange
Outlook configurations, networking printers, blackberry and palm pilot telecommunications
Using Remedy ticketing system responsible for timely and accurate response time with clients
Responsible for help desk assignments and remote desktop.

Confidential

Desktop Technician

Responsibilities:

Responsible for configuration and installation of office 2007, crystal reports, Advantage and lotus notes
Installation configuration and networking of dell, lanier and HP printers
Upgrading of operating systems from Windows 2000 professional to XP and Vista
Hardware changes, user adds, moves, and changes using Active directory
Server racking and stacking and configurations.

Confidential

Desktop Technician

Responsibilities:

Responsible for upgrade and installation of pc's and laptops.
Configuration of user accounts, Outlook configurations, ghosting images locally and from network using LANDesk.
Installation and configuration of hardware devices, drivers, network connections, and storage devices.

Confidential

Desktop Support Technician

Responsibilities:

Responsible for Identify, research, and resolve technical problems, track and monitor problems to ensure a timely resolution.
Set up, configure, and support desktops in Windows 2000/ XP/2003 environment.
Ghost and LANDesk images from network antivirus & firewall functionality, using Active directory, and laptop hardware.
Recommend upgrades, patches, and new applications and equipment
Provide technical support to end users while maintaining a high level of customer satisfaction

Confidential

Desktop Technician

Responsibilities:

Responsible for configuration of racking and installation of Gateway 4 way and Blade servers.
Configuration and installation of Windows 2003 server, XP, 2000
Professional operating systems, Lotus Notes and Crystal reports.
Management of user accounts, Outlook configurations, support installs MS
Operating systems on new desktop, upgrade current desktop, migrate applications, troubleshooting, setting up network connectivity Internet
Explorer and passwords and policies in an Active Directory Managed environment .
Configuration and installation of network printers Palm and Blackberry.
Ghosting images locally and from network.

Confidential

PC Technician

Responsibilities:

Responsible for imaging, replacing hard drives, troubleshooting network, GPO connections, installing operating systems, managing new and previous user accounts.
Configuration and troubleshooting of hardware, IP installation for printers and other equipment..

Confidential

Desktop Support Technician

Responsibilities:

Installed Windows 2000and XP operating systems, Configured using Active directory while troubleshooting access to resources, hardware devices, drivers, network connections, and storage devices.
Configured and troubleshot the desktop environment.
Implemented, monitored, and troubleshot securities, conducted administration of resources, managed and troubleshot accesses to shared files and folders and connected to local and network printers.
Configured and managed file system (NTFS), Implemented, managed, and troubleshot hardware devices and drivers in association with network protocols and services.
Monitored and optimized system performance and reliability.

Confidential

Customer Service/Driver License Examiner Asst.

Responsibilities:

Administered driver license exam, created photo Identifications, transferred driver licenses from various states, collected related fees, helped clients complete correct forms, and generated related reports.

Confidential

Computer Operator

Responsibilities:

Ensured connectivity within the Windows 95, 98, and NT.40 with all hardware and software devices via (IPX/SPX).
Ran daily jobs, created and generated narrative and text reports, maintained logs, created views and indexes and ensured the client services were maintained utilizing the UNIX operating system.
System backups on Confidential V301 operating system and MAC ensuring that LAN ran within parameters and monitored system configurations.
Fielded phones and effectively communicated instructions to ensure client connectivity to all related devices.

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