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Desktop Technician Resume

SUMMARY:

Configure, manage, monitoring and troubleshooting active directory security solutions as well as sites and services. Install/ support Windows 2000 Professional, 2003 Server and XP operating systems.

EXPERIENCE:

Confidential

Desktop Technician

Responsibilities:

  • Responsible for installation and configuration of Windows 7 and 8
  • Helpdesk service using remedy tracking system
  • Mac ios, configuration of laptop and tablets android and I phones
  • Network security, voip for Cisco phones
  • Development and maintenance of customer relationship
  • Moves, change and upgrade of new and current customers
  • Escalation as required by sop

Confidential

Deskside Technician

Responsibilities:

  • Responsible installation configuration of Windows 7 from windows 2000 and XP
  • Racking stacking and configuration of 2003 and 2008 server, active directory, and exchange
  • Outlook configurations, networking printers, blackberry and palm pilot telecommunications
  • Using Remedy ticketing system responsible for timely and accurate response time with clients
  • Responsible for help desk assignments and remote desktop.

Confidential

Desktop Technician

Responsibilities:

  • Responsible for configuration and installation of office 2007, crystal reports, Advantage and lotus notes
  • Installation configuration and networking of dell, lanier and HP printers
  • Upgrading of operating systems from Windows 2000 professional to XP and Vista
  • Hardware changes, user adds, moves, and changes using Active directory
  • Server racking and stacking and configurations.

Confidential

Desktop Technician

Responsibilities:

  • Responsible for upgrade and installation of pc's and laptops.
  • Configuration of user accounts, Outlook configurations, ghosting images locally and from network using LANDesk.
  • Installation and configuration of hardware devices, drivers, network connections, and storage devices.

Confidential

Desktop Support Technician

Responsibilities:

  • Responsible for Identify, research, and resolve technical problems, track and monitor problems to ensure a timely resolution.
  • Set up, configure, and support desktops in Windows 2000/ XP/2003 environment.
  • Ghost and LANDesk images from network antivirus & firewall functionality, using Active directory, and laptop hardware.
  • Recommend upgrades, patches, and new applications and equipment
  • Provide technical support to end users while maintaining a high level of customer satisfaction

Confidential

Desktop Technician

Responsibilities:

  • Responsible for configuration of racking and installation of Gateway 4 way and Blade servers.
  • Configuration and installation of Windows 2003 server, XP, 2000
  • Professional operating systems, Lotus Notes and Crystal reports.
  • Management of user accounts, Outlook configurations, support installs MS
  • Operating systems on new desktop, upgrade current desktop, migrate applications, troubleshooting, setting up network connectivity Internet
  • Explorer and passwords and policies in an Active Directory Managed environment .
  • Configuration and installation of network printers Palm and Blackberry.
  • Ghosting images locally and from network.

Confidential

PC Technician

Responsibilities:

  • Responsible for imaging, replacing hard drives, troubleshooting network, GPO connections, installing operating systems, managing new and previous user accounts.
  • Configuration and troubleshooting of hardware, IP installation for printers and other equipment..

Confidential

Desktop Support Technician

Responsibilities:

  • Installed Windows 2000and XP operating systems, Configured using Active directory while troubleshooting access to resources, hardware devices, drivers, network connections, and storage devices.
  • Configured and troubleshot the desktop environment.
  • Implemented, monitored, and troubleshot securities, conducted administration of resources, managed and troubleshot accesses to shared files and folders and connected to local and network printers.
  • Configured and managed file system (NTFS), Implemented, managed, and troubleshot hardware devices and drivers in association with network protocols and services.
  • Monitored and optimized system performance and reliability.

Confidential

Customer Service/Driver License Examiner Asst.

Responsibilities:

  • Administered driver license exam, created photo Identifications, transferred driver licenses from various states, collected related fees, helped clients complete correct forms, and generated related reports.

Confidential

Computer Operator

Responsibilities:

  • Ensured connectivity within the Windows 95, 98, and NT.40 with all hardware and software devices via (IPX/SPX).
  • Ran daily jobs, created and generated narrative and text reports, maintained logs, created views and indexes and ensured the client services were maintained utilizing the UNIX operating system.
  • System backups on Confidential V301 operating system and MAC ensuring that LAN ran within parameters and monitored system configurations.
  • Fielded phones and effectively communicated instructions to ensure client connectivity to all related devices.

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