Help Desk Analyst Resume

SUMMARY:

Dynamic, self - motivated, and driven technical professional with an exemplary history of success in the technical support arena. A skilled leader, highly resourceful and knowledgeable, with a proven track record of quickly building rapport with customers, troubleshooting complex technical issues, and providing quick and optimal issue resolution.

KEY SKILLS:

Technologically Savvy
Helpdesk Support
Network Administration
Troubleshooting
Issue Resolution
Documentation
& Coaching
Interpersonal Skills
Communication
Relationship Building
Problem Solving
Critical Thinking
Professionalism
Organization
Collaboration

AREAS OF IMPACT:

PC hardware including desktops, laptops, and thin clients
Microsoft XP, 7, 10
MS Office 2010 and 2016
Mobile and Tablet devices
Printers and desktop peripherals
Troubleshooting, research, and documentation processes

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Analyst

Confidential

Customer Service, Technical Support Representative ( )

Confidential

Credit Reporter

Confidential

Resident Consultant

Confidential

Cable TV Installer

Confidential

Office Manager

Responsibilities:

10+ years of invaluable experience providing a wide range of technical support deskside, over the phone, and via electronic communication
Installing, maintaining, repairing, and upgrading PC hardware, software applications, and networking infrastructure
Troubleshooting network devices and connectivity issues
Providing and to end users and co-workers
Creating knowledge documentation to assist technical support agents
Following methodical, logical processes to determine the root cause of issues
Utilizing extensive technical knowledge and resources to achieve efficient problem resolution
Thoroughly documenting all customer interactions, issues, and resolutions
Senior-level interpersonal, verbal, and written communication skills
Selected for knowledge and abilities to train and coach customers and colleagues
Strong organizational, time management, and issue resolution skills
Meticulous attention to detail, skilled multi-tasker, thrives under pressure
Executive-level customer focus, 20+ years of experience in providing stellar service
Works closely with customers to assess their needs and provide appropriate solutions
Friendly and personable style, quickly builds trust and rapport with customers
Strong customer service skills, experienced working with internal and external customers

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