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Help Desk Analyst Resume

SUMMARY:

Dynamic, self - motivated, and driven technical professional with an exemplary history of success in the technical support arena. A skilled leader, highly resourceful and knowledgeable, with a proven track record of quickly building rapport with customers, troubleshooting complex technical issues, and providing quick and optimal issue resolution.

KEY SKILLS:

  • Technologically Savvy
  • Helpdesk Support
  • Network Administration
  • Troubleshooting
  • Issue Resolution
  • Documentation
  • & Coaching
  • Interpersonal Skills
  • Communication
  • Relationship Building
  • Problem Solving
  • Critical Thinking
  • Professionalism
  • Organization
  • Collaboration

AREAS OF IMPACT:

  • PC hardware including desktops, laptops, and thin clients
  • Microsoft XP, 7, 10
  • MS Office 2010 and 2016
  • Mobile and Tablet devices
  • Printers and desktop peripherals
  • Troubleshooting, research, and documentation processes

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk Analyst

Confidential

Customer Service, Technical Support Representative ( )

Confidential

Credit Reporter

Confidential

Resident Consultant

Confidential

Cable TV Installer

Confidential

Office Manager

Responsibilities:

  • 10+ years of invaluable experience providing a wide range of technical support deskside, over the phone, and via electronic communication
  • Installing, maintaining, repairing, and upgrading PC hardware, software applications, and networking infrastructure
  • Troubleshooting network devices and connectivity issues
  • Providing and to end users and co-workers
  • Creating knowledge documentation to assist technical support agents
  • Following methodical, logical processes to determine the root cause of issues
  • Utilizing extensive technical knowledge and resources to achieve efficient problem resolution
  • Thoroughly documenting all customer interactions, issues, and resolutions
  • Senior-level interpersonal, verbal, and written communication skills
  • Selected for knowledge and abilities to train and coach customers and colleagues
  • Strong organizational, time management, and issue resolution skills
  • Meticulous attention to detail, skilled multi-tasker, thrives under pressure
  • Executive-level customer focus, 20+ years of experience in providing stellar service
  • Works closely with customers to assess their needs and provide appropriate solutions
  • Friendly and personable style, quickly builds trust and rapport with customers
  • Strong customer service skills, experienced working with internal and external customers

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