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I.t. Support Analyst Resume

Phoenix, AZ


  • Accomplished Professional offering a solid employment background, over fifteen years’ experience and a strong record of performance in technology, telecommunications, sales and client relations.
  • Maintaining outstanding levels of client satisfaction through responsiveness, personalized service, knowledgeable assistance, and follow - up.
  • Skilled in a variety of I.T. and communication techniques that include:
  • Proficient knowledge of Symitar, Episys, Synergy, Synapsys, ARCU, & Op-Con application support, installation and troubleshooting.
  • Additional software applications include Next for Windows, AirCard Watcher, Sonic Wall, Mobility Client, Flashware, Trendmicro, and Configuration Mgr. Console.
  • Freshdesk, FreshService, Help Desk Authority, Track it, Filemaker, LivePerson or equivalent.
  • Configuration Manager, GoToAssist, PC Anywhere, Apple Remote Desktop, Windows Remote Desktop Support DameWare Mini Remote Control.
  • MS Office 2007, 2010, 2013 and 2016 product suite support, troubleshooting etc.
  • Microsoft's Windows 7, 8, & 10 operating system, basic configuring and troubleshooting.
  • Basic hardware/printer/application support, installation and troubleshooting.
  • Proficient in setting up IP printer connectivity.
  • Proficient updating Windows server’s software. Create back-ups of the server itself and the SQL database.
  • MAC OS X in a support and troubleshooting role.
  • MS Office for MAC and/or iWork.
  • Hands-on experience Active Directory software,
  • Proficient in basic DOS commands.
  • Proficient knowledge of Microsoft Outlook mail, & Google mail configuration and troubleshooting.
  • Proficient knowledge of troubleshooting wireless connectivity issues. Using VPN connections.
  • Basic IP, DNS, Subnet, Gateway, configuration and troubleshooting.
  • Proficient knowledge of troubleshooting iPAD and SmartPhones (iPhones, Androids, etc.).
  • Call center operations phone support.


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Sales Assistant


  • Translating I.T. verbiage into personable, conversational dialogue, which is easy for the end user to understand.
  • Continually expanding knowledge by keeping up with growing trends, innovating, networking and continued .
  • Identifying and assertively approaching key decision makers at all levels within an organization.
  • Setting personal standards of excellence higher than the company's goals.
  • Becoming fully versed in competitors' offerings in order to better promote my own.
  • Tenaciously and creatively overcoming prospect objections through persistence and trust building.
  • Acting as a partner with customers in order to solve their technical problems.
  • Interacting well with individuals at all organizational levels to ensure goals are obtained.
  • Working well as a part of a team through flexibility, open communication and compromise.
  • Providing total commitment to colleagues, clients and the organization as a whole.
  • Adapt quickly to new job duties and procedures with limited and supervision.

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