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I.t. Support Analyst Resume

Phoenix, AZ

SUMMARY:

  • Accomplished Professional offering a solid employment background, over fifteen years’ experience and a strong record of performance in technology, telecommunications, sales and client relations.
  • Maintaining outstanding levels of client satisfaction through responsiveness, personalized service, knowledgeable assistance, and follow - up.
  • Skilled in a variety of I.T. and communication techniques that include:
  • Proficient knowledge of Symitar, Episys, Synergy, Synapsys, ARCU, & Op-Con application support, installation and troubleshooting.
  • Additional software applications include Next for Windows, AirCard Watcher, Sonic Wall, Mobility Client, Flashware, Trendmicro, and Configuration Mgr. Console.
  • Freshdesk, FreshService, Help Desk Authority, Track it, Filemaker, LivePerson or equivalent.
  • Configuration Manager, GoToAssist, PC Anywhere, Apple Remote Desktop, Windows Remote Desktop Support DameWare Mini Remote Control.
  • MS Office 2007, 2010, 2013 and 2016 product suite support, troubleshooting etc.
  • Microsoft's Windows 7, 8, & 10 operating system, basic configuring and troubleshooting.
  • Basic hardware/printer/application support, installation and troubleshooting.
  • Proficient in setting up IP printer connectivity.
  • Proficient updating Windows server’s software. Create back-ups of the server itself and the SQL database.
  • MAC OS X in a support and troubleshooting role.
  • MS Office for MAC and/or iWork.
  • Hands-on experience Active Directory software,
  • Proficient in basic DOS commands.
  • Proficient knowledge of Microsoft Outlook mail, & Google mail configuration and troubleshooting.
  • Proficient knowledge of troubleshooting wireless connectivity issues. Using VPN connections.
  • Basic IP, DNS, Subnet, Gateway, configuration and troubleshooting.
  • Proficient knowledge of troubleshooting iPAD and SmartPhones (iPhones, Androids, etc.).
  • Call center operations phone support.

EMPLOYMENT HISTORY:

Confidential, Phoenix, AZ

I.T. Support Analyst

Confidential, St. Louis, MO

Support Analyst Manager

Confidential, St. Louis, MO

Assistant Manager

Confidential, St. Louis, MO

Assistant Manager

Confidential, Clayton, MO

Evening Manager

Confidential, St. Louis, MO

Sales Assistant

Responsibilities:

  • Translating I.T. verbiage into personable, conversational dialogue, which is easy for the end user to understand.
  • Continually expanding knowledge by keeping up with growing trends, innovating, networking and continued .
  • Identifying and assertively approaching key decision makers at all levels within an organization.
  • Setting personal standards of excellence higher than the company's goals.
  • Becoming fully versed in competitors' offerings in order to better promote my own.
  • Tenaciously and creatively overcoming prospect objections through persistence and trust building.
  • Acting as a partner with customers in order to solve their technical problems.
  • Interacting well with individuals at all organizational levels to ensure goals are obtained.
  • Working well as a part of a team through flexibility, open communication and compromise.
  • Providing total commitment to colleagues, clients and the organization as a whole.
  • Adapt quickly to new job duties and procedures with limited and supervision.

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