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Functional Team Lead Resume

SUMMARY:

Results - driven Agile Business Analyst, with over 10 years of experience. Looking to work for an organization that can benefit from the leadership qualities and technical skills ascertained through previous work experiences and specialized .

AREAS OF EXPERTISE:

  • Client Relationship Management
  • Agile Ceremonies
  • Agile Project Coordination
  • Process Improvement
  • Scrum
  • Team Leadership
  • Requirements and Analysis
  • Resource Management
  • User Requirements Definition
  • Performance Reporting
  • Strategic Planning
  • Quality Assurance
  • Risk Management
  • D Confidential Analysis
  • Requirements Tracking
  • Effective Communication
  • Strong Facilitator
  • Strong Negotiator

TECHNICAL SKILLS:

  • JIRA
  • Mural
  • Slack
  • Adobe Captivate
  • Adobe Connect Pro
  • Windows XP
  • Microsoft Office Suite (Word, PowerPoint, Excel, Access, Visio)
  • Requisite Pro

ADDITIONAL SKILLS:

  • Thrive in a team atmosphere, making individual contributions to challenging Projects
  • Handle multiple tasks concurrently to meet aggressive deadlines
  • Ability to effectively remove impediments

PROFESSIONAL HIGHLIGHTS:

Functional Team Lead

Confidential

Responsibilities:

  • Experience with both Waterfall and Agile Delivery methodologies
  • Manage Agile Business Analysts to ensure delivery of quality products to the Product Owner
  • Experience working with distributed Agile Teams to train and build their overall knowledge of the Florida Safe Families Network ( Confidential ) application which encompasses Common, Service, Provider and Financial Management modules
  • Coach Agile Business Analysts in defining, tailoring and prioritizing user stories
  • As the Functional Team Lead, actively participate in Daily Scrum Team stand-ups, Sprint planning sessions and Retrospectives spanning across 6 Releases, 37 Sprints and more than 200 User Stories
  • Experience with performing Quality Assurance (QA) Testing during Sprint user story development and System Test
  • Lead and deliver Sprint demonstrations to the Product Owner, Sponsors and Stakeholders
  • Create and track user stories in JIRA, as well as actively communicate with Sprint Teams using Slack and Mural

Confidential

Subject Matter Expert (SME)

Responsibilities:

  • Provide consulting services across Functional, Technical and Testing Teams on the Confidential Project
  • Subject Matter Expert (SME) for the Department of Children and Families to support the 15,000+ system users
  • Develop and review Project deliverables and documentation including Functional and Technical Specification Documents
  • Testing and Design Documentation and Online Help

Confidential

Technical Assistance and On-Site Support

Responsibilities:

  • Developed a 16-week schedule identifying resources and activities to meet contractual obligations
  • Conducted interactive, facilitated Confidential technical assistance sessions
  • Performed Confidential System End User observations for purposes of analyzing and providing ways to enhance usability and streamline workflows
  • Created and submitted weekly client deliverables outlining the activities and assessments completed, as well as recommendations based on the technical assistance sessions and observations
  • Created and submitted a final, Confidential Technical Assistance Summary Deliverable documenting all activities conducted over the 15-week operational review, including solutions identified from observing the Confidential System End Users
  • Assisted in drafting materials for Virginia Orals related to an RFI
  • Participated in the Virginia Orals presentation to the Commonwealth of Virginia Department of Family Services as a SME in Child Welfare
  • Participated in working sessions to assist with information gathering regarding Child Welfare in order to provide a response to a Request for Proposal (RFP) for the California Department of Social Services
  • Assisted in drafting responses to an RFP for Connecticut Child Welfare Services

Business Analyst

Confidential

Responsibilities:

  • Create Business Requirements Documents (BRDs) under both Waterfall and Agile methodologies
  • Research, analyze and successfully resolve issues
  • Document and review change requests
  • Perform requirements analysis
  • Facilitate design sessions (including Ticklers, D Confidential, Automated Messages and Checklists (TRAC), Accelerated Design Verification (ADV) and Joint Application Development (JAD))
  • Document detailed meeting minutes for design sessions
  • Document topic papers, functional specification documents and developer’s guides and Implementation Support
  • Conducted system demonstrations across the State of Florida for the ‘Process Payments Experience’
  • Provided post go-live, client site support for Community Based Care (CBC) Agencies to transition and understand how to use new Process Payments functionality
  • Facilitate Train-the-Trainer sessions on and off-site
  • Facilitate end user sessions on and off-site
  • Create and review client materials including Trainer Guides, User Guides, How Do I Guides and Student Activity Handbooks
  • Create ‘Web Based’ modules using Adobe Captivate
  • Create ‘Voice Over’ modules using Adobe Connect Pro

Change Management Support Coordinator

Confidential

Responsibilities:

  • Coordinated with the Sherriff’s Offices to support their transition from ‘As Is’ functionality to ‘To-Be’ functionality
  • Conducted webinars for end-users
  • Assist both Development and Test Teams in identifying various workflows and scenarios for purposes of delivering high quality releases to the Production Environment
  • Identify and resolve incidents through System and Regression Testing
  • Perform and observe buddy testing efforts under an Agile Delivery method
  • Document Unit Test Checklists and System and Report Test Scripts
  • Execute Test Scripts
  • Perform reports testing
  • Work with client on User Acceptance Testing (UAT)

Help Desk/ Maintenance and Operations (M&O) Support

Confidential

Responsibilities:

  • Triage incidents
  • Facilitate daily triage calls with the client and stakeholders across the State of Florida, including follow-up with the end user
  • Provide customer support regarding workflows within the application
  • Perform system demonstrations of upcoming release functionality
  • Reviewed and analyzed requirements outlined in a Mobile Solution Change Order to ensure that all requirements had been met
  • Functional Design documentation
  • Testing
  • Reviewed the requirements outlined in the Confidential Assessment Review Guide ( Confidential ) and provided a detailed analysis of how the current system met, partially met, or did not meet the outlined requirements
  • Reviewed various Invitations to Bid and provided feedback to Project Management as to how the current system could be modified to meet the proposed requirements
  • Played an active role in the completion and delivery of Detailed Design Deliverables
  • Reviewed Detailed Design Deliverable comments provided by the client, and assisted Project Management in providing resolutions

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