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Information Technology Support Specialist Resume

Prince George, VA

PROFESSIONAL SUMMARY:

  • IT Support Specialist and Army veteran with an active Secret Security Clearance and 3+ years of proven ability to interact and collaborate with multiple levels of management and diverse cultural audiences. Achieved measurable results while working in dynamic and fast - paced environments. Three years providing support and enterprise with regards to communications systems. Possess a comprehensive background in Information Technology, Data Analysis, and Troubleshooting with specialized training in Time Management, Strategic Planning, and Team Building.
  • Project Oversight
  • BMC Remedy
  • Active Directory
  • Project Management
  • Collaboration / Coordination
  • Cat5e / RJ45 Phone Installation
  • Asset / Inventory Management
  • Hardware Software Installation
  • Organization / Prioritization
  • Voice Teleconference Call Setup
  • Problem Solving / Decisive
  • Communication; Verbal / Written

PROFESSIONAL EXPERIENCE:

Confidential

Information Technology Support Specialist

  • Handled Tier 1-2 technical issues using BMC remedy, resolved over 90% of tickets within 24 hours
  • Assisted 80+ end users daily by leveraging Service Desk and providing customer service; rated consistently 100% per month
  • Resolved password lockouts and resets using a SharePoint environment
  • Managed an inventory of mobile devices and laptops valued at $10K; 100% accountability with zero losses
  • Coordinated high-level teleconferences, board and management meetings, and special events for top executives; ensured 100% communications capability for all
  • Coordinated with warranty and sales personnel; repaired and replaced various desktops and laptops; kept electronics and communications downtime at a minimum
Confidential

Telecommunications Technician

  • Utilized and directed six-member team on missions to support communication for other organizations; led 100% success rate
  • Provided routine inspections and installations on satellite equipment digital and analog; guaranteed all equipment working at 100% capacity
  • Developed the most effective plans to reduce downtime and maintain high production volumes; ensured organizational standards were met for secure communications and increased mission effectiveness

Confidential - Prince George, VA

Electronic Team Lead

  • Greeted customers, determined needs, addressed concerns, and resolved problems on-the-spot; ensured customer experience, repeat business
  • Created and maintained a database to develop promotional sales; led to the highest department sales for nine months
  • Entered data into promotional sales database promptly and efficiently; 100% accuracy

TECHNICAL SKILLS:

Software: Microsoft Office Word, Excel, PowerPoint, Outlook; SharePoint

Operating Systems: Mac / Microsoft Windows

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