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It Help Desk Resume

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Alexandria, VA

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SUMMARY:

Highly motivated and integrity - driven professional with system administration experience. Possess well-developed interpersonal skills and the ability to motivate and direct others in a supportive, cooperative team environment.

OBJECTIVE:

Challenging and rewarding position in a growth-oriented organization that offers diverse job responsibility that would fully utilize my diverse abilities.

COMPUTER SKILLS:

  • Microsoft Hyper-V
  • Windows Server
  • Microsoft Office
  • Active Directory
  • Microsoft Exchange
  • Multiple security systems
  • SQL
  • Oracle
  • VMware

PROFESSIONAL EXPERIENCE:

Confidential

IT Help desk, Alexandria, VA

Responsibilities:

  • Installation and configuration of software, systems, networks, network cameras, printers and scanners
  • Troubleshooting server, hardware and software issues for end users
  • Configure mobile devices for new team members and troubleshoot any issues that may arise.
  • Manage periodic data backups
  • Configure and maintain antivirus software in all user machines
  • Procure new equipment and software

Confidential

IT Support Specialist

Responsibilities:

  • Provide technical support to bank employees whether through remote tools or in person
  • Deploy new equipment and maintain and troubleshoot current ones (Laptops, Desktops, workstations, servers, printers, scanners and mobile devices)
  • Installation and configuration of software for bank employees including OS, proprietary banking software, and office applications
  • Troubleshooting day to day issues for server and client machines.
  • Windows Server upgrade from Windows Server and again from
  • Configuration and management of Microsoft Active Directory and Domain Controllers
  • Create and manage user accounts and access privileges using group policy
  • Configure, manage, and maintain exchange servers and user mailboxes
  • Administration of web and email using IronPort Web/Email Security Appliance
  • Create access privileges using Palo Alto firewall
  • Install and configure new virtual machine servers using VMware and Hyper-V
  • Monitor network environment to identify and resolve any issues
  • Manage and maintain antivirus server and configure security settings for workstations
  • Manage and organize central file storage server
  • Configure and maintain IP telephones and VOIP through Cisco Unified Communications Manager and Cisco Voice Gateways
  • Analyze database logs to pinpoint performance issues and work with vendors to resolve such issues
  • Coordinate and test new applications with the development team before release
  • Assign tasks to junior staff members and provide to new team members

Confidential

Applications Support Engineer

Responsibilities:

  • Work with vendors to troubleshoot and resolve issues, operational questions and anomalies
  • Support end users with system issues and provide possible resolutions
  • Maintain and enhance performance within the system
  • Effectively perform and document root cause analysis of issues
  • Installation and configuration of Operating Systems, software and updates
  • Build SQL queries and backup and maintain the SQL server
  • Troubleshoot basic network issues

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