SUMMARY:

Highly motivated and integrity - driven professional with system administration experience. Possess well-developed interpersonal skills and the ability to motivate and direct others in a supportive, cooperative team environment.

OBJECTIVE:

Challenging and rewarding position in a growth-oriented organization that offers diverse job responsibility that would fully utilize my diverse abilities.

COMPUTER SKILLS:

• Microsoft Hyper-V
• Windows Server
• Microsoft Office
• Active Directory
• Microsoft Exchange
• Multiple security systems
• SQL
• Oracle
• VMware

PROFESSIONAL EXPERIENCE:

Confidential

IT Help desk, Alexandria, VA

Responsibilities:

• Installation and configuration of software, systems, networks, network cameras, printers and scanners
• Troubleshooting server, hardware and software issues for end users
• Configure mobile devices for new team members and troubleshoot any issues that may arise.
• Manage periodic data backups
• Configure and maintain antivirus software in all user machines
• Procure new equipment and software

Confidential

IT Support Specialist

Responsibilities:

• Provide technical support to bank employees whether through remote tools or in person
• Deploy new equipment and maintain and troubleshoot current ones (Laptops, Desktops, workstations, servers, printers, scanners and mobile devices)
• Installation and configuration of software for bank employees including OS, proprietary banking software, and office applications
• Troubleshooting day to day issues for server and client machines.
• Windows Server upgrade from Windows Server and again from
• Configuration and management of Microsoft Active Directory and Domain Controllers
• Create and manage user accounts and access privileges using group policy
• Configure, manage, and maintain exchange servers and user mailboxes
• Administration of web and email using IronPort Web/Email Security Appliance
• Create access privileges using Palo Alto firewall
• Install and configure new virtual machine servers using VMware and Hyper-V
• Monitor network environment to identify and resolve any issues
• Manage and maintain antivirus server and configure security settings for workstations
• Manage and organize central file storage server
• Configure and maintain IP telephones and VOIP through Cisco Unified Communications Manager and Cisco Voice Gateways
• Analyze database logs to pinpoint performance issues and work with vendors to resolve such issues
• Coordinate and test new applications with the development team before release
• Assign tasks to junior staff members and provide to new team members

Confidential

Applications Support Engineer

Responsibilities:

• Work with vendors to troubleshoot and resolve issues, operational questions and anomalies
• Support end users with system issues and provide possible resolutions
• Maintain and enhance performance within the system
• Effectively perform and document root cause analysis of issues
• Installation and configuration of Operating Systems, software and updates
• Build SQL queries and backup and maintain the SQL server
• Troubleshoot basic network issues