Customer Service Representative Resume

SUMMARY:

Proven experience in network, hardware, operating systems, troubleshooting, PC assembly, system integration, technical support, biometric scanners and customer service helpdesk
Productive self - starter with a strong work ethic, consistency and active goals
Five years experience as a computer professional including three years as an IT professional.

TECHNICAL SKILLS:

Arabic
French
Ability to multi-task and persevere in a fast-paced dynamic environment with a sense of urgency
Ability to manage user accounts to include adding, moving, removing and auditing user accounts across information technology systems
Ability to write and maintain work instructions and documentation for system designs and configurations
Multi-faceted with computers-Systems Analyst, Network Administrator, Analyst, Hardware, Software and Programmer
Ability to solve day to day problems and to respond to common inquiries and complaints
Ability to function in a high demanding work environment and flexible resource management.

PROFESSIONAL EXPERIENCE:

Confidential

Customer Service Representative

Provide superior service when assisting customers at the point of sale/checkout area; build repeat business through customer satisfaction
Process outgoing merchandise by completing credit and cash transactions
Obtain accurate name, address and email capture of Confidential customers
Maintain the department by ensuring a clean work area, conducting cycle counts, stocking and replenishing product and participating in merchandising activities
Participate in open and close procedures
Support store operations by maintaining loss prevention awareness, assisting with store office activities and helping to prepare for physical inventory
Perform other duties and tasks as assigned

Confidential

MOS, 92A-Automated Logistical Specialist

Responsible for supervising and performing management and warehouse functions to maintain equipment records and parts
Establishing and maintaining stock records and other documents such as inventory, material control, accounting and supply reports.
Establishing and maintaining automated and manual accounting records, posts receipts and turn-ins, and performing dues-ins and dues-outs accounting
Correcting error and exception documents
Reviewing and verifying quantities received against bills of lading, contracts, purchase requests, and shipping documents
Performing accounting and sales functions in self-service supply

Confidential

IT Support Representative

Provided technical customer support including first and second level networking troubleshooting
Determined whether problems were due to connectivity or if higher layer issues
Documented Firewall issues and escalated accordingly
Designed, configured and installed NT 4.0 Network Client and Server for Confidential
Configured NT 4.0 servers and workstations for local IT vendor

Confidential

Administrative Assistant/ Technical Support Representative

Performed administrative and managerial duties
Lead help desk management team
Conducted business transactions with customers, suppliers and vendors
Responded to technical questions
Handled online monetary transactions
Maintained a section of hardware and software including laptops, personal computers and smart phones

Confidential

Administrative Assistant

Conducted face-to-face customer service transactions including monetary transactions
Interacted with suppliers and service providers
Managed cash payments
Balanced monetary accounts including business funds and investments as well as client accounts, using accounting software.