We provide IT Staff Augmentation Services!

Customer Service Representative Resume


  • Proven experience in network, hardware, operating systems, troubleshooting, PC assembly, system integration, technical support, biometric scanners and customer service helpdesk
  • Productive self - starter with a strong work ethic, consistency and active goals
  • Five years experience as a computer professional including three years as an IT professional.


  • Arabic
  • French
  • Ability to multi-task and persevere in a fast-paced dynamic environment with a sense of urgency
  • Ability to manage user accounts to include adding, moving, removing and auditing user accounts across information technology systems
  • Ability to write and maintain work instructions and documentation for system designs and configurations
  • Multi-faceted with computers-Systems Analyst, Network Administrator, Analyst, Hardware, Software and Programmer
  • Ability to solve day to day problems and to respond to common inquiries and complaints
  • Ability to function in a high demanding work environment and flexible resource management.



Customer Service Representative

  • Provide superior service when assisting customers at the point of sale/checkout area; build repeat business through customer satisfaction
  • Process outgoing merchandise by completing credit and cash transactions
  • Obtain accurate name, address and email capture of Confidential customers
  • Maintain the department by ensuring a clean work area, conducting cycle counts, stocking and replenishing product and participating in merchandising activities
  • Participate in open and close procedures
  • Support store operations by maintaining loss prevention awareness, assisting with store office activities and helping to prepare for physical inventory
  • Perform other duties and tasks as assigned


MOS, 92A-Automated Logistical Specialist

  • Responsible for supervising and performing management and warehouse functions to maintain equipment records and parts
  • Establishing and maintaining stock records and other documents such as inventory, material control, accounting and supply reports.
  • Establishing and maintaining automated and manual accounting records, posts receipts and turn-ins, and performing dues-ins and dues-outs accounting
  • Correcting error and exception documents
  • Reviewing and verifying quantities received against bills of lading, contracts, purchase requests, and shipping documents
  • Performing accounting and sales functions in self-service supply


IT Support Representative

  • Provided technical customer support including first and second level networking troubleshooting
  • Determined whether problems were due to connectivity or if higher layer issues
  • Documented Firewall issues and escalated accordingly
  • Designed, configured and installed NT 4.0 Network Client and Server for Confidential
  • Configured NT 4.0 servers and workstations for local IT vendor


Administrative Assistant/ Technical Support Representative

  • Performed administrative and managerial duties
  • Lead help desk management team
  • Conducted business transactions with customers, suppliers and vendors
  • Responded to technical questions
  • Handled online monetary transactions
  • Maintained a section of hardware and software including laptops, personal computers and smart phones


Administrative Assistant

  • Conducted face-to-face customer service transactions including monetary transactions
  • Interacted with suppliers and service providers
  • Managed cash payments
  • Balanced monetary accounts including business funds and investments as well as client accounts, using accounting software.

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