Service Desk/Desktop Engineer Resume Ft. Worth, TX - Hire IT People

TECHNICAL SKILLS:

Printer peripherals
Ricoh MP - C6000 Multi-functional Printer
Hewlett Packard LaserJet printers
Dell OptiPlex GX620 Desktop
HP Elite book, Laptops
Optiplex745, 755 & Dell Vostro workstations
Dell Latitude laptops, Inspiron 1525, 1545
Blackberry Smartphones, I-Phones
Mckesson Display Screens
Windows 98, 2000, XP, Vista & Windows 7 Enterprise.
M/S Exchange 5.5, Outlook 2003, 2007, 2010, M/S Office 2003, 2007, 2010 & 2013
Active Directory
Blackberry Enterprise Server
I-phone and MAC support
VPN, Remote Assistance, Remote Desktop Console.
Citrix, Xendesktop, Xenapp & VDI .
Remedy Ticketing system, Labtech ticketing system, Salesforce ticketing system.
McAfee Encryption and Virus Scan software, TrendMicro Virus software, Win magic Encryption
Avaya Phone System

PROFESSIONAL EXPERIENCE:

Service Desk/Desktop Engineer

Confidential, Ft. Worth, TX

Enter calls or requested data into the tracking system.
Diagnose and resolve incident by using documented procedures and checklists.
Provide technical advice and guidance to customers using hardware and software programs.
Diagnose and resolve network connectivity issues.
Troubleshoot and restore routine technical services and equipment problems by analyzing, identifying and diagnosing faults and symptoms by using established processes and procedures.
Conduct customer/user satisfaction call-backs and close all resolved issues.

Helpdesk Technician

Confidential, Ft. Worth, TX

Labtech Ticket System
Windows XP, Windows 7
McAfee encryption for laptops and virus scan software
Avaya Phone System Management (create, swap and new phone setup)
Exchange mail account creation
M/S Communicator 2007 r2
Supported/resolved hardware and software issues
VPN, remote access issues
Blackberry Enterprise issues
I-phone and MAC support
Outlook/Exchange support
Active Directory support
Citrix support
Support remote scanner technicians in the field and work at home nurses with hardware/software, remote access and connectivity issues

Helpdesk Technician Analyst

Confidential, Irving, TX

Supported job construction sites with related computer issues
Magic/BMC tracking software, Solar winds Network monitoring software
Supported and resolved hardware/software issues, outlook, Active Directory, Citrix
3rd party software, VPN/Remote access, Blackberry/Enterprise
Worked closely with AT&T technicians to get sites up when network connectivity issues occurred

Helpdesk Technical Analyst

Confidential, Ft. Worth, TX