Computer Technician Resume Orlando, FL - Hire IT People

SUMMARY OF QUALIFICATIONS:

Familiar with operating system functions including: command execution, disk drive operations, file maintenance, directory maintenance, batch files, and system configurations
Educated in the analysis and design of local area networks, including systems development life cycle principles, design tools, and design process
Knowledge of network concepts including: industry standards and topologies, network security, IP addressing, subnetting, and basic network design
Understanding of advanced router configurations; LAN switching; networking management; and advanced network design
Performed Lifetouch migration from Windows XP to Windows 7 for desktop work stations

COMPUTER SKILLS:

Operating Systems: Windows 9X interface/NT/2000/XP/Vista/7, DOS, Novel Netware 6.0 and Android OS (Ice Cream version)

Knowledge of computer software: Microsoft Office and Open Office

PROFESSIONAL EXPERIENCE:

Confidential

Computer Technician, Orlando, FL

Responsibilities:

Performed a High Touch with Retail Media windows migration from XP to 7 on 20 Target in - store computers
Advised supervisors of operating system upgrade status via phone and text messaging
Mapped network printers to the company’s electronic human resource documents and accounts

Confidential

Adjunct Professor, Deland, FL

Responsibilities:

Taught the A + software class to 38 adult students in day and night classes
Graded papers, prepared lectures, and performed guided discovery on computer labs
Attended staff meeting and onsite courses

Research Analyst

Confidential, Orlando, FL

Responsibilities:

Provided portal support for members’ access to their online medical records
Answered 13-16 members’ emails questions about benefits by researching online documentation
Documented member responses and trouble ticket status in Salesforce and notified management of potential trends in technical issues or member inquiries

Confidential

Technical Support, Orlando, FL

Responsibilities:

Uninstalled legacy Epson printers and installed new Craden printers
Connected cables and power cords to computers and Craden printers and contacted Confidential help desk by phone to provide installation updates
Placed legacy printers in boxes and put them in on-site storage rooms

Confidential

Technical Support, Orlando, FL

Responsibilities:

Reimaged desktop PC and laptops with Win XP/7 and Microsoft Office 2007 Professional
Disposed of inoperative hardware in company-approved recycling containers and maintained the company’s computer supplies storage room
Replace and installed internal hard drives, RAM, and graphics cards

Technical Support

Confidential, Orlando, FL

Responsibilities:

Answered incoming phone calls, faxes, and emails from German, British, and American customers for technical and billing support
Provided support for Win Vista/XP/2000 for Windows Media Player 9/10/11 and Confidential -tested compatible mp3 players and products
Identified technical issues to management for resolution and assisted new employees in and policy & procedures

Technical Support

Confidential, Orlando, FL

Responsibilities:

Corresponded with German and European callers for d Confidential storage products such as MP3 players, flash drives, wifi cards, and flash memory cards
Interviewed German candidates for verbal language proficiency for other accounts
Trained new co-workers on methods and procedures, troubleshooting problems, and resolving issues
Provided support and troubleshooting for Win 98SE/ME/XP/2000 and MAC OS 9X/10X

Confidential

Computer Technician, Maitland, FL

Responsibilities:

Relocated 400 Dell workstation computers as part of client’s employee restructuring plan
Disconnected and reconnected workstations and printers to company network and mapped printers and network drives to client workstations
Verified network connections, documented system checks and installed Norton anti-virus programs