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Computer Technician Resume

Orlando, FL

SUMMARY OF QUALIFICATIONS:

  • Familiar with operating system functions including: command execution, disk drive operations, file maintenance, directory maintenance, batch files, and system configurations
  • Educated in the analysis and design of local area networks, including systems development life cycle principles, design tools, and design process
  • Knowledge of network concepts including: industry standards and topologies, network security, IP addressing, subnetting, and basic network design
  • Understanding of advanced router configurations; LAN switching; networking management; and advanced network design
  • Performed Lifetouch migration from Windows XP to Windows 7 for desktop work stations

COMPUTER SKILLS:

Operating Systems: Windows 9X interface/NT/2000/XP/Vista/7, DOS, Novel Netware 6.0 and Android OS (Ice Cream version)

Knowledge of computer software: Microsoft Office and Open Office

PROFESSIONAL EXPERIENCE:

Confidential

Computer Technician, Orlando, FL

Responsibilities:

  • Performed a High Touch with Retail Media windows migration from XP to 7 on 20 Target in - store computers
  • Advised supervisors of operating system upgrade status via phone and text messaging
  • Mapped network printers to the company’s electronic human resource documents and accounts

Confidential

Adjunct Professor, Deland, FL

Responsibilities:

  • Taught the A + software class to 38 adult students in day and night classes
  • Graded papers, prepared lectures, and performed guided discovery on computer labs
  • Attended staff meeting and onsite courses

Research Analyst

Confidential, Orlando, FL

Responsibilities:

  • Provided portal support for members’ access to their online medical records
  • Answered 13-16 members’ emails questions about benefits by researching online documentation
  • Documented member responses and trouble ticket status in Salesforce and notified management of potential trends in technical issues or member inquiries

Confidential

Technical Support, Orlando, FL

Responsibilities:

  • Uninstalled legacy Epson printers and installed new Craden printers
  • Connected cables and power cords to computers and Craden printers and contacted Confidential help desk by phone to provide installation updates
  • Placed legacy printers in boxes and put them in on-site storage rooms

Confidential

Technical Support, Orlando, FL

Responsibilities:

  • Reimaged desktop PC and laptops with Win XP/7 and Microsoft Office 2007 Professional
  • Disposed of inoperative hardware in company-approved recycling containers and maintained the company’s computer supplies storage room
  • Replace and installed internal hard drives, RAM, and graphics cards

Technical Support

Confidential, Orlando, FL

Responsibilities:

  • Answered incoming phone calls, faxes, and emails from German, British, and American customers for technical and billing support
  • Provided support for Win Vista/XP/2000 for Windows Media Player 9/10/11 and Confidential -tested compatible mp3 players and products
  • Identified technical issues to management for resolution and assisted new employees in and policy & procedures

Technical Support

Confidential, Orlando, FL

Responsibilities:

  • Corresponded with German and European callers for d Confidential storage products such as MP3 players, flash drives, wifi cards, and flash memory cards
  • Interviewed German candidates for verbal language proficiency for other accounts
  • Trained new co-workers on methods and procedures, troubleshooting problems, and resolving issues
  • Provided support and troubleshooting for Win 98SE/ME/XP/2000 and MAC OS 9X/10X

Confidential

Computer Technician, Maitland, FL

Responsibilities:

  • Relocated 400 Dell workstation computers as part of client’s employee restructuring plan
  • Disconnected and reconnected workstations and printers to company network and mapped printers and network drives to client workstations
  • Verified network connections, documented system checks and installed Norton anti-virus programs

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