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Network/desktop Design And Support Resume

OBJECTIVE:

I’m a network administrator/systems support guru currently searching for a full time position, with a well - established company in an environment that offers new challenges and the opportunity to help the company advance efficiently and productively.

PROFILE:

  • Motivated, personable business professional with 15+ years experience and a successful 11 year track record of profitable business ownership.
  • Talent for quickly mastering technology and software.
  • Diplomatic and tactful with professionals and non-professionals of all levels.
  • Accustomed to handling sensitive, confidential records.
  • Demonstrated history of generating and maintaining accurate RFPs, schematics, reports, dossiers, invoices, inventories and accounts. I’m able to maintain a sense of humor under pressure.
  • Poised and competent with a demonstrated ability to easily transcend cultural differences.
  • I enjoy deadline-driven/fast paced environments and new and unique solutions.
  • Excellent team-building skills.

SKILLS SUMMARY:

  • Active Directory Inst/Adm/Maint
  • Desktop Mastery
  • Workstation Setup/Repair/Connectivity
  • Wireless *.* incl, Meraki
  • Call Center Admin Avaya-Mitel Hardware/Software
  • OS Exp. Dos, Novell Win3.x-Win10, SQL MSWSNT - ’16 1803
  • WAN/LAN/VLAN/WLAN
  • VMWare ESXi, Vsphere, Hyper-V
  • VPN,SonicWall,Cisco
  • TCP/IP/DHCP/Wireshark
  • GreatPlains,SalesLogix
  • Excellent Customer Service
  • Professional Presentations Bids/Slideshows/TechMaps
  • Project Management
  • Very Organized

PROFESSIONAL EXPERIENCE:

Network/Desktop Design and Support

Confidential

Responsibilities:

  • Troubleshot security access and program issues on Windows Desktop Operating Systems to determine course of action, and assisted end-users in a resolution, hands on or performing a walkthrough over the phone. Kept professional correspondence to customers and vendors.
  • Install, configure, and maintain desktop and laptop hardware including, but not limited to hard drives, RAM, video cards, system boards, and network cards.
  • Rapidly learned and mastered varied computer programs including proprietary CAD and accounting software.

Customer Service/Network engineer

Confidential

Responsibilities:

  • Oversee front-office operations and provide impeccable customer service:
  • Built a clientele supported by 66% referral business.
  • Developed and implemented strategic plans for business:
  • Launched a thriving Business Level Network Design/Support Company, building revenue from $0 to over $80K in first 2 years with minimal overhead.
  • Created special proposals, including the write-up, design, and planning to implementation.
  • Won ambitious contracts with John J. Kirlin and Mechanical Services through proven service demonstrations and proposals.
  • Built 2, 32 system LANS and secured/maintained/managed.
  • Wrote up documentation and trained in-house LAN manager.
  • M anaged all aspects of day-to-day operations as owner of successful SMB networking and desktop repair business.
  • Scheduling for office averaging 30 appointments weekly.
  • Finances: accounts payable/receivable, invoicing, billing, budgeting.
  • Supervision of 3 employees.

Confidential, TX

Customer Service/Network engineer

Responsibilities:

  • Upgrading NAS/Racks/Server OSs.
  • Rolling out up to 3 devices per user Desktop/Laptop/Thin Client with 2-3 monitors and strategically placing printers for 270 endpoints.
  • Using VDI and SCCM validating profiles and desktops.
  • Planned and excuted project map.
  • Currently staging validated units through 4 floors in preparation for final convergence.

Confidential, Houston, TX

Co-Owner

Responsibilities:

  • Complete on-site IT and MSP for Confidential small and mid-sized businesses. From business process analysis and re-engineering to site survey, network design and architecture. This includes Servers/OS/Software, cabling, rack/switch/router LAN/WAN/VLAN configuration to VoIP and endpoint devices including workstations, peripherals, cells, phones etc. Maintenance of complete IT environment upheld by varying monthly rotating contracts including on-site hours, email and phone response/support and remote support.

Confidential, Houston, TX

Lead Network Design / Senior Systems Administrator

Responsibilities:

  • Technical lead on multi-million dollar build out of a 17,000 sq/ft 65 seat facility.
  • Designed and laid out network infrastructure with wired and wireless access; designed multi-layer data and physical security for servers and IT room; coordinated acquisition and installation of all peripheral technology elements including; telephony, camera security & audio visual; acted as corporate liaison between architect & general contractor.
  • Project was completed on time and within budget with zero downtime.

Confidential, Annapolis, MD

Owner\Operator

Responsibilities:

  • Founded and raised company from ground level to a successful 4 employee business.
  • Increasing profits and contracts 50-100%/y 1-5 years and 20-50%/y over the following 5 years Back office, Front End, Advertising and Technical work are some of the things I do on a daily basis.
  • I have vast experience in everything from founding the business and generating paperwork to Administering MSWS 2003 AD and testing MSWS 2016 and Windows 10 in several environments.
  • Most often I have been designing, selling and supporting home networks and standalone PC’s, as well as small & medium business networks.
  • From design and build, to implementing network, network security, maintaining stability and streamlining work-flow.
  • I’m also versed in hardening servers, networks and PC’s.
  • Familiar with MSO and most other MS products.
  • I have a working knowledge of Linux/Unix/MacOS/SunSolaris and Novell Netware. I'm quick to learn and ambitious.

Confidential, Baltimore, MD

Network Engineer

Responsibilities:

  • Network support and development for Mid-Eastern headquarters of Confidential.
  • Maintained current network, implemented new hardware/software, and converted Token Ring to Ethernet.
  • Problems ranged from simple errors, drive maintenance, and access speed to a total revamp of the physical and networking layers.
  • Created reports and maintained recent client data, as well as scheduled repair dates and times.

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