OBJECTIVE:

Seeking a position in life to utilize my skills and abilities and achieve professional growth while being resourceful, innovative and flexible. To add valuable assets to your esteemed organization as an active member.

SUMMARY:

• Effective, personable team player with unsurpassed interpersonal skills and demonstrated ability to handle customer questions and objections.
• Motivated achiever cited in performance reviews for excellence in relationship building.
• Adept at working independently with minimal supervision, as well as contributing and collaborating as a productive team player.

TECHNICAL SKILLS:

Operating Systems: Mac OS, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10

Software: Microsoft Office 365, Visio, Power BI, SharePoint

Networking: Wireshark, Nessus

Data Base Management: Microsoft Access, SQL

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

IT Specialist

Responsibilities:

• Preform hands - on technical support for users, including installing and upgrading software, installing hardware, preforming file backups, and configuring applications.
• Image new computers for deployment to end users.
• Configure mobile devices for deployment to end users.
• Setup and install new workstations.
• Take ownership of IT trouble tickets, and accurately record work performed.
• Assign IT helpdesk tickets to IT staff members.
• Perform post-resolution follow-ups to IT help requests.
• Map network printers for users and assist users with any troubleshooting issues.
• Setup conference rooms with AV equipment, and assist users with operating AV equipment.
• Test IT equipment to ensure proper functionality can be maintained.

Confidential, Arlington, VA

Access Services Associate

Responsibilities:

• Assisted with the opening and closing of the main campus library, along with neighboring branch locations.
• Supervised and assigned tasks to student employees.
• Provided assistance to patrons when using library equipment, resources, and services.
• Provided technical assistance with library printers.
• Submitted support tickets to the information technology office.

Confidential, Salisbury, MD

Circulation Staff

Responsibilities:

• Provided assistance to patrons when checking material out of the library.
• Answered phone calls to provide assistance to patrons.
• Created guest accounts for computer access.
• Explained library policies and procedures to patrons.

Confidential, Salisbury, MD

Resident Assistant

Responsibilities:

• Conducted rounds to ensure that the building was secure.
• Enforced the rules and regulations of housing and residence life to ensure the safety of residents.
• Assisted with the management functions of the residence hall.
• Organized programs that educated residents in regards to their and everyday life.