We provide IT Staff Augmentation Services!

Help Desk Support Resume

Arlington, VA

SUMMARY:

Technically savvy IT Support Specialist, offering exceptional skills in contributing to the continuous improvement of IT support functions by identifying opportunities for improving efficiencies and effectiveness.

SKILLS:

  • Desktop Operations
  • Windows Installation
  • Network TCP/IP
  • Troubleshooting
  • Projectors
  • Remedy Ticketing
  • Outlook
  • Windows 7,8,10, and XP
  • Mac
  • Active Directory
  • Customer Service
  • Tier 1 Support
  • Microsoft Suite
  • Data Entry

EXPERIENCE:

Confidential, Arlington, VA

Help Desk Support

Responsibilities:

  • Provide telephone and email problem resolution support for all corporate users of computer. software, hardware, peripherals and networks.
  • Grant access, change, and re - set passwords.
  • Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base.
  • Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
  • Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration.
  • Identify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment.
  • Log all calls and activities accurately in a tracking system.
  • Special projects and additional duties as assigned.

Confidential, Melbourne, FL

Help Desk Support

Responsibilities:

  • Provide first-level customer support to staff as the first point of contact for IT.
  • Troubleshoot a wide range of hardware and software including (not limited to) wireless, laptops, desktops, monitors, printers, phones, Windows OS, Mac OS, Microsoft Office Suite, conferencing software.
  • Setup and support A/V for meetings and events.
  • Maintain proper and accurate documentation of issues and customer communication within ticketing software.
  • Timely resolution of customer's issues and handling of tickets.
  • Maintain and setup user accounts in Active Directory, Office365 and other supported software.
  • Communicate issue trends with senior staff as soon as identified.
  • Ensure that required knowledge is obtained to maximize use of existing and perspective technology

Confidential, Melbourne, FL

Help Desk Specialist

Responsibilities:

  • Completing requests for password resets, user login issues using Active Directory.
  • Provides support to end users on a variety of software issues.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Maintain and setup user accounts in Active Directory

Confidential, Fort Washington, MD

Desktop Support

Responsibilities:

  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
  • Completing requests for password resets, user login issues using Active Directory.
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Assist the AV department with set -up and troubleshooting mics and projectors.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Perform timely workstation hardware and software upgrades as required.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.

Confidential, Washington, DC

Desktop Support

Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.

Hire Now