SUMMARY:

• Seeking a challenging position as a Help Desk Technician with a company that needs a highly motivated and skilled employee
• Provide technical support and end user for computer hardware/software related issues.
• Understanding of network communication using TCP/IP protocols, various Domain Name Service records, basic system administration, basic understanding of malware (malware communication, installation, malware types)
• Excellent at using ticketing systems like Zendesk and Remedy
• Establish plans and protocols to achieve and maintain the Confidentiality, Integrity and Availability of digital files and information systems.
• Good at team work, providing customer services and possess good communication skills both oral and written to ensure the effective conveying of information to other teammates and active listening to receive the right information which is necessary for the team to accomplish its mission.
• Intermediate knowledge of computer network defense operations (proxy, firewall, IDS/IPS) and open source information collection
• Design and construct web pages with HTML 5, Bootstrap, CSS, JavaScript
• Great knowledge of tools like Wireshark, Splunk, Nessus, Snort, Bit locker and Zenmap for network security
• Installing and troubleshooting a variety of software packages in a Windows environment.
• Performed customer support for common applications such as Microsoft Office, Outlook, Mozilla Firefox, IE, Antivirus, Remote Desktop,
• Comfortable with various versions of Windows Operating Software such as Windows Server 2008, 2012, 2016 and Windows 7, 8, 8.1 and 10 and Linux Distributions such Red Hat Enterprise, Back Track, Kali Linux, and Ubuntu

EXPERIENCE:

Confidential, Rockville, MD

System monitor Technicial

Responsibilities:

• Maintains visual observation and analyzes behavior records which provided rehabilitative assistance to each client/ oversees the day - to-day operation of Avasys system
• Worked to ensure SLAs were well respected by ensuring the mission was done in time and effectively
• Performs organization computer troubleshooting problems reported by users, then analyze and isolate issues
• Developed Avasys service call records when monitors were not functioning
• Good at supporting and maintaining Backup and Recovery systems which are invaluable to ensure the availability of data and proper functioning of the entire system.
• Provide technical support to customers via telephone, email and through tickets.
• Provided Help Desk Support and IT to other users to boast efficiency

Confidential, Lanham, MD

IT SUPPORT TECHNICIAN

Responsibilities:

• Great experience at using and deploying IT Security tools like Anti-malware and encryption mechanism
• Responsible for managing Active Directory and other server components like DHCP and DNS to ensure proper functioning of the network.
• Great experience at using and deploying IT Security tools like Anti-malware and encryption mechanism
• Maintained an inventory of all hardware and their corresponding IP addresses necessary for troubleshooting.
• Great at remotely fixing other hardware using RDP, SSH and TeamViewer.
• Worked with cloud-based platforms such as Drop Box, Skype, Email and Office 365 to ease administrative duties such as creating accounts for new users and managing accounts of existing users.
• Great ability to work as team member and independently when necessary.
• Great working experience with VMware to create virtual environments that are used to minimize of purchase hardware and as a test environment for applications and other technology before being deployed into the work environment.
• Worked to ensure SLAs were well respected by ensuring the mission was done in time and effectively.
• Good at supporting and maintaining Backup and Recovery systems which are invaluable to ensure the availability of data and proper functioning of the entire system.
• Provide technical support to customers via telephone, email and through tickets.
• Responsible for managing Active Directory and other server components like DHCP and DNS to ensure proper functioning of the network
• Maintained an inventory of all hardware and their corresponding IP addresses necessary for troubleshooting
• Great at remotely fixing other hardware using RDP, SSH and TeamViewer
• Worked with cloud-based platforms such as Drop Box, Skype, Email and Office 365 to ease administrative duties such as creating accounts for new users and managing accounts of existing users
• Great ability to work as team member and independently when necessary
• Great working experience with VMware to create virtual environments that are used to minimize of purchase hardware and as a test environment for applications and other technology before being deployed into the work