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It Project Coordinator Resume

PROFESSIONAL EXPERIENCE:

IT Project Coordinator

Confidential

  • Completed various departmental and special projects
  • Provided clear and consistent monitoring of projects to management and stakeholders
  • Provided guidance to employees of project management policies and procedures
  • Worked closely with IT management on report creations and finding ticket trends
  • Developed tools like checklists and procedures to increase the turnaround of support requests
  • Worked with multiple vendors to obtain better pricing for products and services

IT Lead Technician 

Confidential

  • Provided initial and continuous training to other IT technicians
  • Assisted in multiple projects for the IT department
  • Assisted with the creation of ticket reports and finding ticket trends
  • Worked closely with management on account and vendor audits
  • Provided technical support on escalated tickets

IT Technician

Confidential

  • Provided phone and desktop support for internal and external employees
  • Supported multiple proprietary applications and Microsoft office products
  • Provided remote and onsite support on desktops, notebooks, thin clients, and mobile devices
  • Kept good documentation on support tickets and triaged tickets to other support teams

TECHNICAL SKILLS

  • Experience developing and completing IT projects
  • Strong experience supporting different platforms and proprietary applications
  • Strong working knowledge of Microsoft Office products
  • Excellent communication and diagnostic skills, reputation for productivity, innovation, complex problem resolution, and professionalism
  • Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity

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