PROFESSIONAL EXPERIENCE:
IT Project Coordinator
Confidential
- Completed various departmental and special projects
- Provided clear and consistent monitoring of projects to management and stakeholders
- Provided guidance to employees of project management policies and procedures
- Worked closely with IT management on report creations and finding ticket trends
- Developed tools like checklists and procedures to increase the turnaround of support requests
- Worked with multiple vendors to obtain better pricing for products and services
IT Lead Technician
Confidential
- Provided initial and continuous training to other IT technicians
- Assisted in multiple projects for the IT department
- Assisted with the creation of ticket reports and finding ticket trends
- Worked closely with management on account and vendor audits
- Provided technical support on escalated tickets
IT Technician
Confidential
- Provided phone and desktop support for internal and external employees
- Supported multiple proprietary applications and Microsoft office products
- Provided remote and onsite support on desktops, notebooks, thin clients, and mobile devices
- Kept good documentation on support tickets and triaged tickets to other support teams
TECHNICAL SKILLS
- Experience developing and completing IT projects
- Strong experience supporting different platforms and proprietary applications
- Strong working knowledge of Microsoft Office products
- Excellent communication and diagnostic skills, reputation for productivity, innovation, complex problem resolution, and professionalism
- Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity
