IT Project Coordinator Resume

PROFESSIONAL EXPERIENCE:

IT Project Coordinator

Confidential

Completed various departmental and special projects
Provided clear and consistent monitoring of projects to management and stakeholders
Provided guidance to employees of project management policies and procedures
Worked closely with IT management on report creations and finding ticket trends
Developed tools like checklists and procedures to increase the turnaround of support requests
Worked with multiple vendors to obtain better pricing for products and services

IT Lead Technician

Confidential

IT Technician

Confidential

Provided phone and desktop support for internal and external employees
Supported multiple proprietary applications and Microsoft office products
Provided remote and onsite support on desktops, notebooks, thin clients, and mobile devices
Kept good documentation on support tickets and triaged tickets to other support teams

TECHNICAL SKILLS

Experience developing and completing IT projects
Strong experience supporting different platforms and proprietary applications
Strong working knowledge of Microsoft Office products
Excellent communication and diagnostic skills, reputation for productivity, innovation, complex problem resolution, and professionalism
Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity