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Program Analyst Resume

Washington, DC

SUMMARY:

  • 25 plus years experienced professional who is well - organized, detail-oriented and dynamic personality with proven abilities in areas of coordinating, problem solving, analysis and communication. Interact well with all levels of management staff, working equally, effectively and independently as well as a team player in high stress situations. Have demonstrated organizational, analytical and communication skills through business functions such as Management, Finance, and Client Services.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Program Analyst

  • Subject Matter Expert (SME) of the NAS Data Release Board (NDRB) process.
  • Supported the NAS Data Management Directorate to ensure that the FAA was in compliance with the President’s Open Data Policy.
  • Participated in reviewing and re-writing the NDRB processes in support of SWIM’s web based services for distributing FAA NAS data.
  • Participated in writing the NDRB Standard Operating Procedures (SOP) for External Distribution of FAA NAS Data and Information.
  • Explained to vendors and outside agencies of the aviation community how to apply for FAA NAS data.
  • Ensured that FAA NAS data that was being distributed outside of the agency was in compliance with FAA security and legal regulations.
  • Participated in Operation Integration Board (OIB) Checklist Meetings to ensure that systems that were on-ramping onto SWIM and distributing FAA NAS data was in compliance with NAS Data Policy (1200.22E).
  • Supported NDRB Secretariat.
  • Reviewed data sets summaries that were being distributed to outside vendors from SWIM.
  • Prepared data sets package for distribution to NDRB evaluators for review.
  • Collected and ensured comments were resolved before data sets were presented at the NDRB monthly board meeting.
  • Prepared NDRB board meeting agendas and minutes.
  • Tracked NDRB action items.
  • Managed, coordinated, and reviewed FAA NAS Data Release Requests from outside vendors requesting FAA data that is not being distributed through SWIM, ensuring that the MOA language is in compliance with FAA legal and security, and the Data release form (1200-5) is completed and accurate.
  • Prepared request package for distribution to NDRB evaluators.
  • Collected and ensured comments were resolved before data sets were presented at the NDRB monthly board meeting.
  • Maintained the NDRB Knowledge Share Network (KSN) (Share Point).
  • Researched NCPs for the NDRB utilizing WebCM and participating in NAS CCBs.

Confidential, Washington, DC

Program Analyst

  • Provided support to the FAA Common Automated Radar Terminal System (CARTS).
  • Participated with the design and management of the KSN using Microsoft Share Point.
  • KSN administrator for over 17 KSN sites.
  • Reviewed and distributed contractual documents using the KSN site.

Staffing Coordinator

Confidential
  • Provided staffing support to MASS ESSA Program Manager.
  • Prepared job requisitions identifying desired skills and experience, calculate hourly rates/salaries for various labor categories utilizing contract rate sheets and profitability tables ensuring compliance with FAA requirements.

Configuration Management (CM) Analyst Lead

Confidential
  • Provided quantitative, analytical and technical support to the Executive Secretariat of the En Route and Oceanic Configuration Control Board (CCB).
  • Coordinated, reviewed, distributed and maintained the En Route and Oceanic Change Proposals NAS Change Proposal (NCPs/Case files) using the FAA Enterprise Configuration (WebCM) process tool.
  • Maintained CM Status Accounting for the En Route and Oceanic Program using an Access Database.
  • Developed the En-Route and Oceanic Configuration Management Plan.
  • Maintained the Knowledge Services Network (KSN) for CM program documentation.

Confidential, Washington, DC

Configuration Management Analyst Lead

  • Trained Configuration Manager Analysts throughout the United States on CM and WebCM functionalities.
  • Provided change support to the Executive Secretariat of the Federal Aviation Administration (FAA) Enterprise Configuration Management (CM) Program for the Configuration Control Board (CCB).
  • Coordinated, reviewed, distributed and maintained the National Air System (NAS) National Change Proposals (NCPs/Case files) using the FAA Enterprise Configuration (WebCM) process tool.
  • Performed FAA Configuration Control Desk functions; reviewed new case files for completeness and funding, assigned NCP numbers and distributed to appropriate program for coordination.
  • Participated with the implementation and development of FAA CM policies, guidelines, processes and procedures.
  • Prepared reports, briefings, and training material for the Annual National CM Workshop.
  • Managed, coordinated, and reviewed Data Release Requests from outside entities requesting FAA data, ensuring that the reason for the data is valid and that the Data release form (1200-5) is completed and accurate.
  • Prepared DRR status reports for the DRR program manager; maintained DRR database and participated in FAA Information Release Working Group.
  • Answered data release inquiries. Reviewed trouble reports to conduct technical analysis, safety reviews and logistic impact to change proposals operations.

Confidential, Whiteville, NC

Executive Senior Account Specialist

  • Responsible for reviewing customers’ credit reports making recommendations of credit worthiness.
  • Sold, closed and managed real estate, automobile and personal loans and insurance products.
  • Made recommendations to customers in resolving delinquent accounts.
  • Directed and managed day to day operations that included the cash drawers, daily bank deposit drops, and ordering supplies.

Confidential

Senior Program Analyst

  • Provided support to the Confidential Assistant Supervisor of Programs, by maintaining inmate personnel records, assigning bed movements, and tracking inmates vocational and GED records.
  • Directed and coordinated inmates’ holiday programs, award programs and intramural sport programs.
  • Ensured that all inmate grievances were processed in a timely manner, which allowed the Program Supervisor to address each inmate grievance in a timely fashion.
  • Court recorder for the Disciplinary Officer of North Carolina Department of Corrections when there were disciplinary actions in Confidential . Administrated Case Manager Weekend duty schedules.

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