TECHNICAL SUMMARY:

Platforms: Confidential Windows 9x, NT, 2000, 2003, Server 2008 R2, XP, Vista, Server 2012, Windows 7

Applications and Technologies: Confidential Word, Outlook 2003, Outlook 2010, Outlook 2013, Outlook 2016, Excel, Visio, Project, Publisher, PowerPoint, Access, SQL Server Integration Services, Oracle, IIS, Exchange 2007, Exchange 2010, Exchange 2013, Exchange 2016, Confidential Exchange Online, Office365, ISA Server, Blackberry, Instant Messenger, Business Objects XIR2, Designer, Web Intelligence, Desktop Intelligence, Crystal Reports, Primus, Visual Studio, TCP/IP, TSQL, SQL Server 2014, SQL Server 2016, SharePoint 2007, SharePoint 2010, SharePoint 2013, SharePoint 2016, Confidential Identity Manager 2016, System Center 2012, Team Foundation Services 2015

Development: VB Script, PowerShell, ADSI, WMI, Visual Basic .NET, C#, Business Objects SDK, ETL Packages

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Exchange Engineer

Responsibilities:

• Strong interpersonal and communication skills, while working with technical engineers, helpdesk, and executive - level management.
• Writing PowerShell scripts to generate reports from Exchange and Active Directory.
• Collecting, and analyzing application log files.
• Troubleshooting skills and technical experience in Networking/DNS Active Directory, and Exchange
• Exchange analysis on correct configurations and best practices, storage space, mailbox sizes, replication, DAG configuration, database configuration, and Exchange performance.
• Planning upgrade from Exchange 2010 SP3 to Exchange 2016, AD preparation, idfix, ADFS, AADConnect,, Azure AD, federation, new hardware, and new storage.

Confidential

Support Engineer

Responsibilities:

• Represented Confidential with corporate customers via telephone, written correspondence or electronically.
• Serviced and assisted them in resolving technical issues utilizing Confidential Office 365, Exchange Online Protection, AAD Connect, Modern Authentication, ADFS, Multifactor Authentication, DMARC, DKIM and email hygiene.
• Customer engagement, managed customer needs directly.
• Strong interpersonal and communication skills, while working with varying audiences from highly technical engineers, to developers and architects, as well as executive-level management.
• Flexible schedule to meet business needs.
• Collected, read and analyzed network traces and product logfiles.
• Applied a logical and methodical approach for problem solving.
• Troubleshooting skills and technical experience in Networking/DNS and Active Directory.
• Supported Exchange in Office365 hybrid deployments.
• Assisted Confidential customers with Hybrid deployments
• Deployed and supported system integrations to Confidential products.

Confidential

Exchange Engineer

Responsibilities:

• Exchange 2010 support, configuration, mail routing, SMTP mail flow with messaging applications.
• Client Access Server configuration and internal mail flow.
• Troubleshot email delivery from external SMTP relays and internal mail flow.
• Listserv management and configuration.
• Email support for Outlook and Exchange end user devices, ActiveSync and AirWatch client.
• Lync server 2013 support, configuration and federation with external partners.
• Creation of new distribution lists, new shared mailboxes, and configuration
• Proofpoint configuration, message hygiene, white listing with external partners, DMARC and DKIM.

Confidential

Technology Services Manager

Responsibilities:

• Exchange 2013 storage and database configuration and build.
• Client Access Server configuration and internal mail flow.
• Troubleshot email delivery from external SMTP relays and internal mail flow.
• Team Foundation Services deployment and database migration from Azure to on-premise solution.
• Integrated Team Foundation Services 2015 to SharePoint 2016.
• Deployed SharePoint 2016, web applications, service applications, constrained delegation with Kerberos, One-Drive for business, Project Server and User Profile Service and design for ADFS.
• SQL Server 2016 install and database configuration, PowerPivot for SharePoint 2016, Reporting services deployment and integration.
• Deployed Confidential Online Server 2016 and integrated with SharePoint 2016.
• Deployed Confidential Identity Manager 2016, User password registration and User Password reset.
• Deployed System Center 2012, SCOM, HTML 5 self-service portal, built service catalog with Automated Activities in Orchestrator.
• Team Foundation Services 2015 integration with Visual Studio for Project creation, SharePoint Team Site creation and code repository for check-out.

Confidential

Associate Operations Manager

Responsibilities:

• Deployed an Exchange 2010 Hybrid configuration with Office 365, Active Directory preparation and DirSync Deployment, EOP mail flow configuration, DNS, Domain Federation, DAC datacenter Activation Coordination mode (DACP).
• Managed Exchange 2013 hybrid deployment with EOP, Dirsync with ADFS and multi factor authentication configured with federation.
• Built an Exchange 2013 Database Availability Group and deployed mailbox servers client access servers and performed mailbox migrations.
• Defined I/O profile for Exchange database on Netapp 8020.
• Built new Windows 2012 R2 Domain controllers.
• Handled onsite customer escalations for messaging and Windows.
• DNS configuration including MX records, CNAME and HOST records, for internal and external DNS. Split DNS for Exchange.
• ActiveSync policies and CAS mailbox configuration.
• Outlook Anywhere connectivity from external networks and domains.
• All incident management processes, troubleshooting and steady state support.
• Deployed forced TLS to external partners 80 other financial services companies.
• Built email encryption solution.
• Developed technology solutions for customer requirements and policies and implemented through a normal change process.

Confidential

Principal Exchange Lead

Responsibilities:

• Built an Exchange 2013 multi-tenant environment.
• Scripted additions of new tenants to the environment including Global Address List’s, address lists, address book policies, email address policies, and Active Directory configuration with Windows PowerShell.
• Performed all customer email migrations.
• DAG network configuration, DAG creation and database replication.
• DNS configuration including MX records, CNAME and HOST records.
• ActiveSync policies and CAS mailbox configuration.
• Outlook Anywhere connectivity from external networks and domains.
• Hardware builds, upgrades and disk configurations.
• Deployed Active Directory domain on Windows Server 2012.
• All incident management processes, troubleshooting and steady state support.

Confidential

Systems Administrator

Responsibilities:

• Performed Exchange 2010 to Exchange 2013 migrations.
• Troubleshot failed mailbox moves.
• Windows and Exchange Server administration.
• PowerShell scripting with Exchange Management Shell.

Azaleos Corporation

Exchange Engineer Ops 2

• Sent management and executive communications on current major incidents and customer outages, with current status of work being performed, timeline and current actions being performed.
• Performed exchange failovers and troubleshot Database Availability Groups, cluster issues and Storage Groups.
• Troubleshot log shipping and replication for Exchange 2007 and Exchange 2010.
• Worked with customer technical support to resolve server hardware issues.
• Senior technical resource on shift and respond to high severity cases and escalations.
• Created Change requests for application and database maintenance.
• Troubleshot transport and queuing issues with receive and send connectors and network connectivity.
• Troubleshot CAS issues including Active Sync, high RPC and Mapi On the Middle Tier.
• PowerShell scripting with Exchange Management Shell.

Confidential

Exchange Engineer

Responsibilities:

• Performed exchange failovers and troubleshot Database Availability Groups and cluster issues.
• Troubleshot log shipping and replication for Exchange 2007 and Exchange 2010 and Exchange Cloud (E15).
• Submitted hardware replacement requests for disk, array controller and other hardware alerts and failures.
• Provided technical guidance and coaching to other Exchange Engineers.
• Troubleshot database health and reseed workflows.
• Worked with the product group in bug identification and data gathering including log files and process dumps.
• Troubleshot transport and queuing issues with receive and send connectors, Forefront and network connectivity.
• Troubleshot CAS issues including Active Sync, high RPC and Mapi On the Middle Tier.
• PowerShell scripting with Exchange Management Shell.

Confidential

Service Engineer

Responsibilities:

• Implemented a SSL data transfer solution to copy customer data out of the data center to encrypted media.
• Assisted financial services customers to export data out of the archive solution to encrypted media.
• Created and updated all documentation on server builds and process documentation for exporting customer data, how to encrypt and deployed SSL servers for data transfer.
• Troubleshot Exchange routing and transport issues, SMTP and mail relays.
• PowerShell scripting to export customer data to PST files.

Confidential

Shift Manager/Shift Lead

Responsibilities:

• Managed communications with cross functional teams and service areas of customer impacting outages, including management and executive communications on status of high severity incidents, expected time to resolve and actions taken by the team including technical steps and technical details related to incident.
• Generated and updated incident reports containing ongoing incident work and status updates.
• Provided leadership to Exchange Engineers including work and process flows, documentations standards, incident notifications, communications for hardware maintenance, server down times and customer support engagements.
• Assessed productivity and drove performance within the team.
• Identified process gaps and made recommendations for work flow and process improvements.
• Generated work tasks and delegated resources available on shift.
• Identified areas of risk to the service or incidents and determined best course of action to minimize or remove service impact.
• PowerShell scripting with Exchange Management Shell.

Confidential

Exchange Engineer and Technical Lead

Responsibilities:

• Performed Exchange failovers and troubleshot Database Availability Groups and cluster issues.
• Troubleshot log shipping and replication for Exchange 2007 and Exchange 2010.
• Submitted hardware replacement requests for disk, array controller and other hardware alerts and failures.
• Provided technical guidance and coaching to other Exchange Engineers.
• Oversaw database health and reseed workflows between shifts and status handoffs.
• Worked with the product group in bug identification and data gathering including log files and process dumps.
• Troubleshot transport and queuing issues with receive and send connectors, Forefront and network connectivity.
• Troubleshot CAS issues including Active Sync, high RPC and Mapi On the Middle Tier.
• PowerShell scripting with Exchange Management Shell.

Confidential

System Administrator / Application Specialist

Responsibilities:

• Maintenance and steady state support for Business Objects XIR2 Platform and Windows 2003 servers.
• Provided level 3 and level 4 support for BI platforms and worked with vendors to resolve issues.
• Managed and troubleshot application connectivity to Oracle and SQL server data marts.
• Troubleshot T-SQL code.
• Wrote T-SQL code for CMS object properties.
• Developed transition plan for all Business Object reports and performed report backups.
• Assisted in performing analysis for Confidential Business Intelligence spend.

Confidential

System Administrator / Application Specialist

Responsibilities:

• Maintenance and state support for Business Objects XIR2 Platform and Windows 2003 Servers.
• Provided level 3 and level 4 support for BI platforms, troubleshot and resolved applications issues and reported incidents.
• Report development against audit tables to track central repository access and modifications.
• Team with business reporting focal to gain insight and leverage best practices across lines of business.
• Managed and troubleshot application connectivity to Oracle and SQL server data marts.
• Troubleshot T-SQL code.
• Wrote T-SQL code for CMS object properties.
• Maintained test, development, stage and production environments.
• Utilized change management and schedule application and Windows Server patching during change Windows to minimize down time.