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It Specialist Resume


Accomplished IT professional with 10 years of broad expertise collaborating with global, cross - functional internal and external clients in diverse arenas. Analytical problem-solver driving innovative solutions for seamless operations. Goal-oriented team leader and proactive team player with proven success managing multiple simultaneous projects and tasks. Highly disciplined quick learner with exceptional interpersonal, organizational and communication skills.


  • IT Strategy
  • Computer Repair
  • Team Building
  • Network Facilities
  • Technical Plans
  • Network Security
  • IT Service Management
  • Vendor Management
  • Network Administration
  • Hardware/Software
  • Employee
  • Network Monitoring


Technical Skills: Google Cloud Platform, G Suite, Windows XP, Vista, 7, 8, Linux Remedy, Cisco Nexus OS 4.1 & higher; Service Desk, Service Now; MS Office 2013, MS Visio, Active Directory, Adobe Suite (Reader), Remote Desktop Team Viewer; Desktop Computers, Network Printers, Cisco Switches & Routers, Servers, Phones, Smartphones


IT Specialist



  • Serves as primary liaison with external vendors of software, hardware and networking equipment used by US team.
  • Serves as local representative of Global Help Desk and provides second and third level support.
  • Organizes installation of IT equipment and handles administration. Participates in equipping all locations within region by following completion of works to ensure correct start for site.
  • Assigns access rights, files and shares within Active Directory; and leads all internal sessions, providing system documentation.
  • Identifies needs, advises users, and installs and maintains technology park.
  • Created, managed and executed all technical plans for hardware and applications within North American Region, working with business partners across IT to improve and streamline technology and support.

Data Specialist



  • Helped to develop and evaluate material management programs, systems, procedures and methods to ensure that supportability requirements were consistent with cost, schedule and performance.
  • Provided support for desktop/laptop hardware, peripherals and operating systems.
  • Entered and scanned numerical data into databases, and updated database within SAP system in timely and accurate manner.
  • Produced clear and concise monthly reports using advanced Excel spreadsheet functions, becoming expert with MS Office applications for preparation of government assignments.
  • Utilized various strategies as critical thinker in order to accommodate business needs.

Computer Repair Technician



  • Improved technical support for users and ensured proper maintenance of workstations and peripherals.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating system issues.
  • Installed system software and restored data, operating systems, files and documents drivers.
  • Developed program for modification and integration and demonstrated strong technical analysis skills by presenting technical issues to all levels of management.
  • Received Confidential ’s of Success for helping increase quality ratings of their consumer and commercial line laptop and desktop models.

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