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It Specialist Resume

SUMMARY:

Accomplished IT professional with 10 years of broad expertise collaborating with global, cross - functional internal and external clients in diverse arenas. Analytical problem-solver driving innovative solutions for seamless operations. Goal-oriented team leader and proactive team player with proven success managing multiple simultaneous projects and tasks. Highly disciplined quick learner with exceptional interpersonal, organizational and communication skills.

CORE STRENGTHS:

  • IT Strategy
  • Computer Repair
  • Team Building
  • Network Facilities
  • Technical Plans
  • Network Security
  • IT Service Management
  • Vendor Management
  • Network Administration
  • Hardware/Software
  • Employee
  • Network Monitoring

TECHNICAL SKILLS:

Technical Skills: Google Cloud Platform, G Suite, Windows XP, Vista, 7, 8, Linux Remedy, Cisco Nexus OS 4.1 & higher; Service Desk, Service Now; MS Office 2013, MS Visio, Active Directory, Adobe Suite (Reader), Remote Desktop Team Viewer; Desktop Computers, Network Printers, Cisco Switches & Routers, Servers, Phones, Smartphones

CAREER OVERVIEW:

IT Specialist

Confidential

Responsibilities:

  • Serves as primary liaison with external vendors of software, hardware and networking equipment used by US team.
  • Serves as local representative of Global Help Desk and provides second and third level support.
  • Organizes installation of IT equipment and handles administration. Participates in equipping all locations within region by following completion of works to ensure correct start for site.
  • Assigns access rights, files and shares within Active Directory; and leads all internal sessions, providing system documentation.
  • Identifies needs, advises users, and installs and maintains technology park.
  • Created, managed and executed all technical plans for hardware and applications within North American Region, working with business partners across IT to improve and streamline technology and support.

Data Specialist

Confidential

Responsibilities:

  • Helped to develop and evaluate material management programs, systems, procedures and methods to ensure that supportability requirements were consistent with cost, schedule and performance.
  • Provided support for desktop/laptop hardware, peripherals and operating systems.
  • Entered and scanned numerical data into databases, and updated database within SAP system in timely and accurate manner.
  • Produced clear and concise monthly reports using advanced Excel spreadsheet functions, becoming expert with MS Office applications for preparation of government assignments.
  • Utilized various strategies as critical thinker in order to accommodate business needs.

Computer Repair Technician

Confidential

Responsibilities:

  • Improved technical support for users and ensured proper maintenance of workstations and peripherals.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating system issues.
  • Installed system software and restored data, operating systems, files and documents drivers.
  • Developed program for modification and integration and demonstrated strong technical analysis skills by presenting technical issues to all levels of management.
  • Received Confidential ’s of Success for helping increase quality ratings of their consumer and commercial line laptop and desktop models.

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