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Document Control Administrator Resume

Washington, DC

PROFILE SUMMARY:

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals. Works well independently, or in a group settling providing all facets of computer support. Working knowledge of networking devices and printers. Knowledge and understanding of numerous software packages and operating systems. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellent analytical and problem solving skills.

AREAS OF EXPERTISE:

Security Management - Active Directory - Windows Server 2008R2/2012 - Microsoft Exchange - Ports, Protocols and TCP/IP - SharePoint 2010 - Windows 7/8/10 MS Office 2010/2013 - IE 8/9/10 - Google Chrome - Firefox - Bomgar Remedy- Windows Operating System Migration - Networking- Project Management - Vendor Management Remedy Office 365 - SCCM -Spice works - Cabling - Switches - ServiceNow - Salesforce

EXPERIENCE:

Confidential, Washington, DC

Document Control Administrator

Responsibilities:

  • Receives, verify, and prepare incoming filings in hard copy form and electronic form. Documents communications made in salesforce.
  • Assigns docket number, maintains docketing & service list database, and maintains the daily processing of FERC Issuance.
  • Assists with maintaining the efficiency of existing accounts during special projects focusing on account rehabilitation and upgrading.
  • Prepares and analyze documents for indexing and scanning, disassemble completed documents to prepare for onsite archival.
  • Produces hard copies of requested technical, legal documents using microfilm and software applications to retrieve imaged documents.

Confidential, Washington, DC

Tier 1 Support

Responsibilities:

  • Installs software, modifies and repairs hardware and resolves technical issues.
  • Provides base level IT support to 300 end users.
  • Displays courtesy and strong interpersonal skills with all customer interactions.
  • Develops quick guides to assist end-users with challenging software application features.
  • Manages Windows workstations including desktops, laptops and tablets.
  • Ensures that Remedy and Spice Works tickets are resolved or escalated.
  • Applies solution by restoring broken or intermittent connections, adjusting software configuration install patches.
  • PC refresh and migration Windows 7/8.1 and 10.
  • Processes incidents/requests in a high pressure, time sensitive environment via phone, email, instant messaging and desk side.
  • Provides initial trouble shooting of problems including root cause analysis for desktop, laptop and printers (local/network).
  • Performs Active Directory tasks including account creation, password resets and granting access to drives, folders and files in accordance to security guidelines.
  • Creates and manage network accounts to include granting access to secured file shares.
  • Manages bench and IT inventory.
  • Provides level 2 end-user technical support for Windows 7, Microsoft office, network connectivity.
  • Manages Windows 7/8/10 workstations.
  • Troubleshoots Wi-Fi and Ethernet networking issues.

Confidential, Washington, DC

Account Maintenance Specialist Temp

Responsibilities:

  • Communicates with account holders via email and phone to solicit information that will improve the quality of their accounts.
  • Documents communications made in salesforce.
  • Provides answers to general inquires and specific account inquires relating to projects.
  • Assists with maintaining the efficiency of existing accounts during special projects focusing on account rehabilitation and upgrading.

Confidential, Washington, DC

Salesforce Temp

Responsibilities:

  • Assisted in cleaning up and organizing donor information in Salesforce system.
  • Removed duplicates in Salesforce and identified issues with donor information to fix any errors.
  • Entered contact information into system after transferring data from another program.
  • Used troubleshooting skills to eradicate any software issues with in system to complete the task at hand efficiently.
  • Manually imputed data into system using scanner then used naming conventions to organize system.

Confidential, Washington, DC

Administrative Assistant

Responsibilities:

  • Formatted invitation texts onto Confidential shells, prints nametags and track attendee lists, attend events where assistance is needed.
  • Ran donor reports for mailing, events and fundraising in Salesforce.
  • Performed donor database management to create new accounts as well as to update information on donors and prospects.
  • Organized registration and badge system in Excel for company’s annual policy conference.
  • Answered phones in a professional manner providing answers when possible and transferring calls or taking messages when needed.
  • Created reports based on donor information using Salesforce templates.

Confidential, Herndon, VA

Document Processor

Responsibilities:

  • Performed organizational clerical tasks.
  • Reviewed and processed enrollment applications, student enrollment documentation and student file maintenance in Salesforce and TotalViewEnrollement systems.
  • Performed general filing and records maintenance.
  • Processed and verified information associated with prospective student accounts.
  • Ensured state compliancy guidelines were met for all incoming documents.
  • Provided enrollment updates during peak periods.

Confidential, Reston, VA

Collaboration Operations Intern

Responsibilities:

  • Worked in a team environment where teamwork and cross collaboration with effective communication and accountability is of high importance.
  • Created and maintained daily/weekly/monthly operational checklists and operational reports.
  • Maintained and supported the administration of corporate communications systems such as Microsoft Outlook, mobile, and conferencing.
  • Assisted with launching and documenting an enterprise level Distributed Antenna System project.
  • Collaborated and worked closely with managers of the Network, Desktop Mobile Operations, and Collaboration IT teams.
  • Executed computer builds and swaps with Confidential and Confidential laptops.

Confidential, Washington, DC

Food Clerk

Responsibilities:

  • Aided 15 customers a day to increase customers’ daily satisfaction by 25%.
  • Cataloged 3 to 4 shipments a day using Microsoft Excel to organize company records.
  • Educated customers who have questions by telling them where certain items are located.
  • Organized 3 aisles a day to improve store appearance.

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