Direct support Professional Resume Washington, DC - Hire IT People

PROFESSIONAL SUMMARY:

Resourceful Cisco - certified Level Network Engineer and CompTIA Cybersecurity Analyst committed to performing assigned tasks while working in a fast-paced environment.
Adept at identifying system performance and operational issues.
Specialize in designing implementing and maintaining security infrastructures.
Extensive knowledge of Network operating systems including IOS System Ubuntu, Linux Mint, MS Windows, Microsoft Office, PowerPoint, and Excel.
Strong knowledge in security alerts ticketing system, ensuring alerts are triaged or escalated within appropriate timeline.
Contribute on the design, development and implementation of new analytic methods for detecting threats.
Hand on experience with common security tools such as IDS/IPS, Network and Host-based firewalls.
Experience in network monitoring, packet capture analysis and network troubleshooting.
Excellent ability to work well with others and independently as necessary
Remarkable analytical and problem-solving abilities
Deep comprehension and implementation of VPN Technology
Carry out any supplementary tasks, as needed to support the Security Operations function.
Ability to work flexible schedules

EMPLOYMENT HISTORY:

Direct support Professional

Confidential, Washington, DC

Responsibilities:

Use my IT skills, strengths and interests to supporting peoples’ activities
Teach, implement, practice basic IT concept and Networking
Facilitate activities that provide people with social capital and connections to the community through developed software
Assist people in planning and structuring activities.
Support people to exercise their rights and responsibilities in all areas of their lives.
Support people to choose, understand and learn new computer skills.

IT technician

Confidential, Hyattsville, Maryland

Responsibilities:

Team member that manage the imaging, setup, and deployment of servers and PCs
Manage end user complaints through a ticketing system
Reported technical issues that needed extensive service or repairs to IT Director
Troubleshooting laptop of client to find potential issues
Support all operations involving hardware, software and peripherals

Network Operation Center Technician

Confidential

Responsibilities:

Implemented, and managed Dial-Up lines, ADSL and SDSL broadband connections supporting Integra's home and business class customers.
Designed, deployed, and maintained managed client firewalls.
Performed daily operational network & system infrastructure checks and balances for Production environments.
Establish voice and data networks by running and pulling copper and fiber optic cables
Mount telecommunication equipment such as cable trays, routers and switches by following set industry standards
Set up new cabling frames by following strict industry standards and manufacturers’ instructions and projects