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Direct Support Professional Resume

Washington, DC

PROFESSIONAL SUMMARY:

  • Resourceful Cisco - certified Level Network Engineer and CompTIA Cybersecurity Analyst committed to performing assigned tasks while working in a fast-paced environment.
  • Adept at identifying system performance and operational issues.
  • Specialize in designing implementing and maintaining security infrastructures.
  • Extensive knowledge of Network operating systems including IOS System Ubuntu, Linux Mint, MS Windows, Microsoft Office, PowerPoint, and Excel.
  • Strong knowledge in security alerts ticketing system, ensuring alerts are triaged or escalated within appropriate timeline.
  • Contribute on the design, development and implementation of new analytic methods for detecting threats.
  • Hand on experience with common security tools such as IDS/IPS, Network and Host-based firewalls.
  • Experience in network monitoring, packet capture analysis and network troubleshooting.
  • Excellent ability to work well with others and independently as necessary
  • Remarkable analytical and problem-solving abilities
  • Deep comprehension and implementation of VPN Technology
  • Carry out any supplementary tasks, as needed to support the Security Operations function.
  • Ability to work flexible schedules

EMPLOYMENT HISTORY:

Direct support Professional

Confidential, Washington, DC

Responsibilities:

  • Use my IT skills, strengths and interests to supporting peoples’ activities
  • Teach, implement, practice basic IT concept and Networking
  • Facilitate activities that provide people with social capital and connections to the community through developed software
  • Assist people in planning and structuring activities.
  • Support people to exercise their rights and responsibilities in all areas of their lives.
  • Support people to choose, understand and learn new computer skills.

IT technician

Confidential, Hyattsville, Maryland

Responsibilities:

  • Team member that manage the imaging, setup, and deployment of servers and PCs
  • Manage end user complaints through a ticketing system
  • Reported technical issues that needed extensive service or repairs to IT Director
  • Troubleshooting laptop of client to find potential issues
  • Support all operations involving hardware, software and peripherals

Network Operation Center Technician

Confidential

Responsibilities:

  • Implemented, and managed Dial-Up lines, ADSL and SDSL broadband connections supporting Integra's home and business class customers.
  • Designed, deployed, and maintained managed client firewalls.
  • Performed daily operational network & system infrastructure checks and balances for Production environments.
  • Establish voice and data networks by running and pulling copper and fiber optic cables
  • Mount telecommunication equipment such as cable trays, routers and switches by following set industry standards
  • Set up new cabling frames by following strict industry standards and manufacturers’ instructions and projects

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