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Change Management And Communications Consultant Resume

TexaS

SUMMARY:

  • Talented Change Management/Business Readiness, Organizational Design, Transformation, Human Resource and Learning and Development Professional with more than 15 years knowledge and experience.
  • Proficient in the development and deployment of change management and learning strategy, mentoring and coaching programs, facilitation of executive strategy, project management and continuous improvement sessions along with extensive international experience.
  • Exceptional interpersonal skills (listening, coaching, facilitating, conflict resolution, engagement)
  • Expert instruction, project management and problem - solving skills
  • Financial and business acumen; analytical; strategic; customer service focused
  • Extensive experience delivering effective and persuasive presentations to all levels of the organization
  • Ability to multitask and manage multiple projects/processes
  • Accustomed to working in a fast-paced environment and successfully handling several responsibilities simultaneously.
  • Proven track record in working effectively at all levels of the organization
  • Computer proficiency: PowerPoint, Outlook, Excel, Word, Salesforce.com, SAP, O365, Windows 10
  • Extensive international experience ((Baku, Singapore, Dubai, Batam, Perth, Trinidad, Aberdeen)

EMPLOYMENT HISTORY:

Confidential, Texas

Change Management and Communications Consultant

Responsibilities:

  • Communications Lead in developing and executing a communications plan for HR IT programs (Performance Management, Growing Your Career, etc)
  • Worked with the client corporate/internal communication resources to understand the communications process and tools
  • Reviewed project changes and end - user impacts, organization structure, roles, processes, etc. to develop meaningful communications to engage leadership, stakeholders and end-users
  • Collaborated with the project team, vendor and the OCM team leads (Change/Comms/ leads) to develop on-going messages, material and critical milestone communications, and manage reviews

Confidential, Texas

Change Management Lead

Responsibilities:

  • Lead the OCM Digital Workplace and Mobility Team - enterprise-wide initiative to upgrade and equip employees with secure, improved and intuitive software and workplace experiences to increase productivity, connectivity, collaboration and business decisions.
  • Deployment of new devices, SharePoint, Outlook 2016, Skype, Office 365, OneNote, One Drive, Teams, Windows 10, mobile accessibility for all end users
  • Develop/implement the change management strategy including stakeholder analysis, communications,, business readiness, and assessment.

Confidential

Organization Change Management Lead - SAP Implementation

Responsibilities:

  • Leader for Organizational Change Management (OCM) activities associated with SAP Implementation including change impact analysis, business readiness assessments, leadership alignment, organizational communications, and solutions.
  • Transitioned previous OCM efforts to drive change mitigation actions for the three months before go live date.
  • Advised the client on best practices and market trends in OCM activities
  • Facilitated and drove business readiness teams representing logistics, planning, finance, and customer care through change impact mitigation, development and delivery and readiness assessments.

Confidential

Organization Change Management Lead - SAP Implementation

Responsibilities:

  • Led team on Organizational Change Management (OCM) activities associated with SAP Implementation including stakeholder engagement, change impact analysis, business readiness assessments, leadership alignment, organizational communications, and solutions
  • Executed the overall Organizational Change Management strategy and detailed plan for the full lifecycle of the implementation
  • Advised the client on best practices and market trends in OCM activities
  • Oversaw work performed by members of the OCM
  • Ensured OCM activities are aligned with the overall project timeline and key milestones, and are integrated with other work streams as required
  • Managed overall OCM work plan, conduct weekly status reporting, and identify issues and manage risks
  • Developed and executed OCM activities as required by the project drafting communication materials, business readiness surveys, stakeholder analysis and action planning, change impacts, etc.

Confidential

OD/Change Management - SAP Implementation

Responsibilities:

  • Responsible for organizational design, development and effectiveness; oversees and manages all change for both organization and people impacts on a global basis (UK, Trinidad, Australia, Louisiana)
  • Responsible for all business readiness teams on a global basis throughout all stages of the project
  • Work closely with Head of Operations, SVP HR and Director of Transformation to ensure all recommendations impacting the organization and people are aligned and agreed with broader vision in mind
  • Overseas, shapes and presents org and people recommendations from ongoing programs to appropriate individuals/groups for sign-off and approval
  • Provide direction to, work closely with and approve the work of internal Bristow resources and external CM technical team on ongoing programs to ensure proposed people and organizational recommendations fit and align with the overall transformation strategy at Bristow and the culture

Confidential, Houston, TX

Human Resource Development Manager

Responsibilities:

  • Responsible for the definition and implementation of the human resource development strategy for Procurement, Materials and Logistics via SAP linking it to the company’s business and global HRD strategies.
  • Experience and knowledge Prosci/ADKAR
  • Responsible for coordinating the delivery of HRD products and services fit for purpose, cost effective, timely, and focused on improving business performance.
  • Oversee the design, development, and delivery of and al programs in connection with management development, on-the-job, and employee orientation.
  • Provide global and development consultation, solutions and support for Vice President of Procurement, Materials and Logistics.
  • Provide virtual leadership and support for global coordinators and specialists.
  • Work closely with subject matter experts to define performance criteria and recommended On the Job Development guidelines for Supply Chain role based competencies.
  • Define, communicate, and implement competency development strategy for global Supply Chain.
  • Independent consultant for several clients including Confidential in assisting with system implementations initiatives including defining business requirements, identifying key stakeholders, developing and implementing change management initiatives. In addition, several current projects involve curriculum development and delivery for global Salesforce.com implementations on a global basis.
  • Middle East, Asia and Europe

Confidential

Client Services Manager

Responsibilities:

  • Reported to the Senior Vice President of Business Development resulting in the successful development and implementation a worldwide process/system for global customer feedback
  • Managed a global team of fifteen employees in the successful implementation of the JRM global customer relationship management and project tracking software - Salesforce.com ((Baku, Singapore, Dubai, Batam and Morgan City, Louisiana)
  • Supported strategic planning in gathering market and customer data along with conducting client surveys on a regular basis
  • Provided executive coaching development plans for Sales and Marketing executives

Director of Organizational Development

Confidential

Responsibilities:

  • Reported to the Director of Human Resources - Partnered with department and business unit contacts to develop performance management improvement strategies, core competencies, and corporate sponsored employee .
  • Lead the development and delivery of the JRM Project Execution University
  • Developed/ facilitated performance evaluation, structure evaluation, succession planning and career tracking initiatives.
  • Worked with function and business unit leaders to promote and drive positive organizational effectiveness and related culture change initiatives.
  • Monitored trends in hiring, retention, development, and turnover of employees.
  • Developed, facilitated, and managed /development initiatives based on needs assessment.
  • Collected and disseminated information on available sources, methods, costs, and program evaluation and establish and maintain relationship with partners.
  • Developed strategies to retain high performing /critical employees
  • Lead the relocation of the Learning Center from Mt. Vernon, Ohio to Houston, TX• Monitored trends in hiring, retention, development, and turnover of employees.
  • Assessed worldwide needs; implemented the technical and non-technical curriculum including SAP global implementation.
  • Developed, delivered and reinforced all non-technical (team building, supervisory skills, organizational development, change management, communications, etc.)
  • Managed the facilities, resources (five technical trainers), databases and s

Confidential, Houston, TX

SAP Change Leadership Team Lead

Responsibilities:

  • Conducted end user workshops and facilitated division discussions in to the Shared Services impact which included role mapping.
  • Facilitated and trained teams in chartering, team building, meeting skills, organizational development, communication, negotiations, coaching and conflict resolution.
  • Responsible for ensuring Confidential Leadership visibly supports the new Confidential Shared Services organization.
  • Developed and maintained Shared Services communication guides and correspondence in regards to process changes due to SAP R/3.

Organizational Capabilities Manager

Confidential

Responsibilities:

  • Participated on the Worldwide Management Team responsible for the deployment of methods to lead organizational change including communication strategies.
  • Created a process oriented organization by establishing roles and responsibilities that related to the customer needs in a team environment.
  • Developed and implemented methods of sourcing, developing and retaining the best people. This system included competence development and career planning for employees as well as leadership and management effectiveness tools and assessments.
  • Created and implemented systems/process that supported a learning culture (rewards, tools, ). This included problem solving and process improvement methods and creating continuous improvement and performance measurement culture.

Senior Quality Process Leader

Confidential

Responsibilities:

  • Assisted in the development and implementation of self-directed work teams throughout Confidential
  • Developed quality skills at all employee levels by delivering al (awareness) and (skill building) courses in continuous improvement.
  • Key business facilitator - deployed top level corporate goals through the Quality Management Structure by facilitating meetings for natural work groups, quality councils and process teams. Consulted with management groups, quality councils, teams and individual employees on application of quality methods to specific projects and coordinated such activities as benchmarking, internal audits and quality communications.
  • Developed and delivered continuous improvement courses. Developed trainers for specific continuous improvement courses (, coaching and facilitation)
  • Consulted with and advised project teams on specific continuous improvement methods and tools required to advance the project
  • Consulted and worked with management groups to analyze process improvement opportunities along with measurement systems to drive these opportunities

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