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Desktop Support Specialist Resume

Houston, TX


Confidential, Houston, TX

Desktop support specialist

  • Planned and performed desktop deployments mainly for HP/DELL
  • Loaded images to desktops using SCCM 2012
  • Participated in refresh project upgrading Windows 7 users to Windows 10
  • Prepared users for mailbox migration from outlook 2010 to office 365
  • Configured printers both locally and network TCP/IP
  • Followed up with end users to troubleshoot any technical issues occurring after Windows 10 deployment
  • Managed incidents reported via Service Now
  • Install and configure software applications for specific departments

Confidential, Houston, TX

Help Desk Analyst

  • Assist internal customers as front end phone support for IT issues
  • Manage Service Now ticketing system by logging cases, level I problems
  • Escalate tickets to level I or II tech support when appropriate
  • Use remote desktop and Bonjour remote software to support end users who are traveling
  • Troubleshoot Windows 7/10, MS Office products
  • Reset users passwords in Active Directory
  • Follow up with end users to ensure that cases are resolved before closing ticket

Confidential, Houston, TX.

Customer Service Support

  • Fluency in Windows Operating Systems and Microsoft Office and Skype messaging
  • Monitors database of customers account to help with transactional errors
  • Provide customers with QuickBook assistance and Zelle banking system issues
  • Responsible for knowing current on company’s regulations and policies of company
  • Resolve conflicts by listening carefully and ask targeted questions
  • Take ownership of my cases from start to resolution & ensuring customer satisfaction

Confidential - Houston, TX


  • Schedule computer moves with end users
  • Helped set up and fix computer systems for energy companies
  • Familiar with windows, mac, and Linux, operating systems
  • Troubleshoot network connectivity of all enterprise computer
  • Worked in Katy ISD to recycle all computer and out of date electronic devices

US Air Force Reserves

Air Transportation Specialist

  • Responsible for personnel flight scheduling
  • Proactively solve problems with time sensitivities in flight missions
  • Provide customer service for unscheduled emergency flights
  • Operate Military Bus to Transport personnel safely on flight line

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