Desktop support specialist Resume Houston, TX - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Desktop support specialist

Planned and performed desktop deployments mainly for HP/DELL
Loaded images to desktops using SCCM 2012
Participated in refresh project upgrading Windows 7 users to Windows 10
Prepared users for mailbox migration from outlook 2010 to office 365
Configured printers both locally and network TCP/IP
Followed up with end users to troubleshoot any technical issues occurring after Windows 10 deployment
Managed incidents reported via Service Now
Install and configure software applications for specific departments

Confidential, Houston, TX

Help Desk Analyst

Assist internal customers as front end phone support for IT issues
Manage Service Now ticketing system by logging cases, level I problems
Escalate tickets to level I or II tech support when appropriate
Use remote desktop and Bonjour remote software to support end users who are traveling
Troubleshoot Windows 7/10, MS Office products
Reset users passwords in Active Directory
Follow up with end users to ensure that cases are resolved before closing ticket

Confidential, Houston, TX.

Customer Service Support

Fluency in Windows Operating Systems and Microsoft Office and Skype messaging
Monitors database of customers account to help with transactional errors
Provide customers with QuickBook assistance and Zelle banking system issues
Responsible for knowing current on company’s regulations and policies of company
Resolve conflicts by listening carefully and ask targeted questions
Take ownership of my cases from start to resolution & ensuring customer satisfaction

Confidential - Houston, TX

Intern

US Air Force Reserves

Air Transportation Specialist