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Technical Support Engineer Resume

Greensboro, NC

SUMMARY:

  • Over 10+ years’ work experience as Technical Support professional on a UNIX (Solaris) / Linux (Red Hat) Environment Unix Implementation Windows - XP / 2000 /Support, Tandem MPE OS, Help Desk Support and Computer Operator.
  • Provided Level 3 phone support to the customers.
  • Self-Starter, Team Player, Bilingual.

PROFESSIONAL EXPERIENCE:

Confidential, Greensboro, NC

Technical Support Engineer

  • Solved customer problems using Remedy Ticket System
  • Investigated connectivity issues between Unix, Linux System
  • Perform Incremental / Full Back-up; Using Legato 7.3.2 thru Multi-Media Robots Hardware
  • Evaluated Messages-log/Disk-Drives & Application Failures
  • Troubleshooting application /system problems in a Solaris server environment

Confidential, Heathrow, FL

Technical Support Engineer

  • Providing Level 2 & 3 phone web-Site, Email support to all the FS, VM, VCS, Infoscale customers in North America, Colombia, Argentina
  • Coordinated customer and technical issues with the IT team members
  • Solved customer problems using NGSC Ticket System
  • Investigated connectivity issues between Unix, Linux System
  • Perform Incremental / Full Back-up; Using Legato 7.3.2 thru Multi-Media Robots Hardware
  • Evaluated Messages-log/Disk-Drives & Application Failures
  • Troubleshooting application /system problems in a Solaris server environment
  • Acknowledge in Info scale 7.0Vxfs,VCS, Vxvm.

Confidential, Lexington, MA

Technical Support Engineer

  • Analyze and resolve advanced problems within the dedicated hosting environment promptly and effectively.
  • Support Deployment, Technical Services, Development and Engineering teams on system deployments and performance optimizations.
  • Assist with maintenance operations, performance and capacity planning and disk space management.
  • Write some scripts to automate administration tasks.
  • Handle network and security issues.
  • Use ticketing and notification procedures. ( Remedy and Pivotal/ Clarify
  • Administer and maintain Windows and UNIX servers with regard to Web, mail, FTP, database and dedicated products.
  • Perform Incremental / Full Back-up; Using Legato 7.3.2 / Netback up 5.0 thru Multi-Media Robots Hardware
  • In-depth understanding of Windows (Windows 2000, Windows 2003 Web and Standard), and UNIX-based system administration including variants of UNIX (including but not limited to Red Hat Linux, Solaris, Suse, Debian and IBM AIX) in an Internet environment
  • Port Management via Nortel and some Cisco switches/SNMP
  • Setup of a Jumpstart server
  • Ability to problem solve and be self-directed
  • Responsible for spearheading several product offerings within certain deadlines:
  • Setup and configuration 350T and 253 Switches and Hubs
  • Database control experience (Oracle Enterprise Manager )
  • Helping Customer with problems using VOIP with E-Meeting / Symposium/Web-Conferences
  • Help Installing and configure Veritas cluster

Confidential, Hopkinton, MA

Technical Support Engineer

  • Providing Level 2 & 3 phone support to all the Centera and Symmetric customers in North America
  • Coordinated customer and technical issues with the IT team members
  • Solved customer problems using Remedy Ticket System
  • Investigated connectivity issues between Centeras System
  • Perform Incremental / Full Back-up; Using Legato 7.3.2 thru Multi-Media Robots Hardware
  • Evaluated Messages-log/Disk-Drives & Application Failures
  • Troubleshooting application /system problems in a Solaris server environment

Confidential, Marlborough, MA

Senior Field Engineer

  • Install Solaris 5, 8, Operating Systems on Sun hardware using Jumpstart
  • Install SuSE, Debian, Redhat 4 Operating Systems on Dell hardware using Kickstart
  • Installed/supported and Deliver Pre - Sales and Post Sales of the product of
  • Air Traffic Controller Software over FAA/DOD facilities Nationwide (STARS) that resides on a UNIX processor running on Solaris 5.5 Operating System.
  • Set up Nortel Routers, Switches, Hubs, and Cisco 2600 Routers
  • Troubleshooting application /system problems in a client-server environment
  • Coordinated customer and technical issues with the IT team members
  • Performed systems administration and/or integration on UNIX based systems
  • Troubleshooting T1 Line /Modem /CISCO Error log/ connectivity
  • Provided Level 2 & 3 phone support to the customers
  • Supported a very large Window XP- User (Configuring T41/T42 and Armada Model)

Confidential, Boston, MA

NOC Support

  • Install Solaris 5, 8, Operating Systems on Sun hardware using Jumpstart
  • Install SuSE, Debian, Red hat 4 Operating Systems on Dell hardware using Kickstart
  • Supported investment Siebel application on a UNIX (2.8) and Windows 2000/2003 servers environment
  • Monitoring servers using Open View OVO), AutoSys and Net Cool Monitoring tools
  • Deploy / Build new server (Unix 2.5, Linux HIQ servers OS SuSE 9.3/Debian 3.1.)
  • Build/Support laptops running ms-2000-Xp for developers models T-38, 41, 42 Windows 2005 OS
  • Keep track of ticketing systems Pivotal, and Remedy

Confidential, Quincy, MA

Computer Operator/NOC Support

  • Utilized Maestro Vision & Tivoli in client server Environments to monitor
  • Trading Applications (CSW, LCCS, PNA)
  • Troubleshot server activities
  • Syslog /Capacity/Messages-log/Disk-Drives & Application Failures
  • Investigated tool Utilized Remedy to track problems
  • Perform Incremental / Full Back-up; Using Legato 7.3.2 / Netback up 5.0 thru Multi-Media Robots Hardware
  • Monitored NT Server using Best1 tool
  • Troubleshooter for NT Server Start/Stop Services
  • Created group and logical volumes using VERITAS, and Smitty
  • Knowledge of Job Scheduler (AutoSys), Sybase, Oracle.

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