SUMMARY:

• Over 10+ years’ work experience as Technical Support professional on a UNIX (Solaris) / Linux (Red Hat) Environment Unix Implementation Windows - XP / 2000 /Support, Tandem MPE OS, Help Desk Support and Computer Operator.
• Provided Level 3 phone support to the customers.
• Self-Starter, Team Player, Bilingual.

PROFESSIONAL EXPERIENCE:

Confidential, Greensboro, NC

Technical Support Engineer

• Solved customer problems using Remedy Ticket System
• Investigated connectivity issues between Unix, Linux System
• Perform Incremental / Full Back-up; Using Legato 7.3.2 thru Multi-Media Robots Hardware
• Evaluated Messages-log/Disk-Drives & Application Failures
• Troubleshooting application /system problems in a Solaris server environment

Confidential, Heathrow, FL

Technical Support Engineer

• Providing Level 2 & 3 phone web-Site, Email support to all the FS, VM, VCS, Infoscale customers in North America, Colombia, Argentina
• Coordinated customer and technical issues with the IT team members
• Solved customer problems using NGSC Ticket System
• Investigated connectivity issues between Unix, Linux System
• Perform Incremental / Full Back-up; Using Legato 7.3.2 thru Multi-Media Robots Hardware
• Evaluated Messages-log/Disk-Drives & Application Failures
• Troubleshooting application /system problems in a Solaris server environment
• Acknowledge in Info scale 7.0Vxfs,VCS, Vxvm.

Confidential, Lexington, MA

Technical Support Engineer

• Analyze and resolve advanced problems within the dedicated hosting environment promptly and effectively.
• Support Deployment, Technical Services, Development and Engineering teams on system deployments and performance optimizations.
• Assist with maintenance operations, performance and capacity planning and disk space management.
• Write some scripts to automate administration tasks.
• Handle network and security issues.
• Use ticketing and notification procedures. ( Remedy and Pivotal/ Clarify
• Administer and maintain Windows and UNIX servers with regard to Web, mail, FTP, database and dedicated products.
• Perform Incremental / Full Back-up; Using Legato 7.3.2 / Netback up 5.0 thru Multi-Media Robots Hardware
• In-depth understanding of Windows (Windows 2000, Windows 2003 Web and Standard), and UNIX-based system administration including variants of UNIX (including but not limited to Red Hat Linux, Solaris, Suse, Debian and IBM AIX) in an Internet environment
• Port Management via Nortel and some Cisco switches/SNMP
• Setup of a Jumpstart server
• Ability to problem solve and be self-directed
• Responsible for spearheading several product offerings within certain deadlines:
• Setup and configuration 350T and 253 Switches and Hubs
• Database control experience (Oracle Enterprise Manager )
• Helping Customer with problems using VOIP with E-Meeting / Symposium/Web-Conferences
• Help Installing and configure Veritas cluster

Confidential, Hopkinton, MA

Technical Support Engineer

• Providing Level 2 & 3 phone support to all the Centera and Symmetric customers in North America
• Coordinated customer and technical issues with the IT team members
• Solved customer problems using Remedy Ticket System
• Investigated connectivity issues between Centeras System
• Perform Incremental / Full Back-up; Using Legato 7.3.2 thru Multi-Media Robots Hardware
• Evaluated Messages-log/Disk-Drives & Application Failures
• Troubleshooting application /system problems in a Solaris server environment

Confidential, Marlborough, MA

Senior Field Engineer

• Install Solaris 5, 8, Operating Systems on Sun hardware using Jumpstart
• Install SuSE, Debian, Redhat 4 Operating Systems on Dell hardware using Kickstart
• Installed/supported and Deliver Pre - Sales and Post Sales of the product of
• Air Traffic Controller Software over FAA/DOD facilities Nationwide (STARS) that resides on a UNIX processor running on Solaris 5.5 Operating System.
• Set up Nortel Routers, Switches, Hubs, and Cisco 2600 Routers
• Troubleshooting application /system problems in a client-server environment
• Coordinated customer and technical issues with the IT team members
• Performed systems administration and/or integration on UNIX based systems
• Troubleshooting T1 Line /Modem /CISCO Error log/ connectivity
• Provided Level 2 & 3 phone support to the customers
• Supported a very large Window XP- User (Configuring T41/T42 and Armada Model)

Confidential, Boston, MA

NOC Support

• Install Solaris 5, 8, Operating Systems on Sun hardware using Jumpstart
• Install SuSE, Debian, Red hat 4 Operating Systems on Dell hardware using Kickstart
• Supported investment Siebel application on a UNIX (2.8) and Windows 2000/2003 servers environment
• Monitoring servers using Open View OVO), AutoSys and Net Cool Monitoring tools
• Deploy / Build new server (Unix 2.5, Linux HIQ servers OS SuSE 9.3/Debian 3.1.)
• Build/Support laptops running ms-2000-Xp for developers models T-38, 41, 42 Windows 2005 OS
• Keep track of ticketing systems Pivotal, and Remedy

Confidential, Quincy, MA

Computer Operator/NOC Support

• Utilized Maestro Vision & Tivoli in client server Environments to monitor
• Trading Applications (CSW, LCCS, PNA)
• Troubleshot server activities
• Syslog /Capacity/Messages-log/Disk-Drives & Application Failures
• Investigated tool Utilized Remedy to track problems
• Perform Incremental / Full Back-up; Using Legato 7.3.2 / Netback up 5.0 thru Multi-Media Robots Hardware
• Monitored NT Server using Best1 tool
• Troubleshooter for NT Server Start/Stop Services
• Created group and logical volumes using VERITAS, and Smitty
• Knowledge of Job Scheduler (AutoSys), Sybase, Oracle.