Helpdesk Specialist Resume Arlington, VA - Hire IT People

SUMMARY:

SKILLS & ABILITIES:

Remedy Ticketing System, Active Directory, Microsoft Suite 2010 and 2016

EXPERIENCE:

Confidential, Arlington, VA

Helpdesk Specialist

Responsibilities:

Answers, evaluates, and prioritizes incoming telephone, voice mail, email, in - person requests for assistance from users experiencing problems with hardware, software, networking and other information system-related technologies
Trouble shoots, resolves, tests, and maintains MS office, Win 10 operating system
Trouble ticket follow-up for routine user problems, referring more complex trouble tickets to supervisor or more senior-level desk side technician
Identify issue trends, related problem documentation, escalate issues
Walk the users through the problem-solving process via VMware remote system
Managing user accounts, Follow-up and update user status and information Using Active Directory (Dell Active Roles System)
Troubleshooting Desktop issues include logon to VDI, web connection, drives mapping, unlock account, Outlook profile issue, etc.
Determine the best solution based on the issue and details provided by users

Confidential, Leesburg, VA

Helpdesk Specialist

Responsibilities:

Provides technical assistance and to system users
Assist installing printer driver and set as a default
Troubleshooting slow running PC by rebooting, checking hard drive space, deleting unnecessary files, temp files and emptying recycle bins, scanning for viruses/malware.
Troubleshooting issues on outlook, internet connectivity issues
Setting up commuter workstations, installs or assists personnel in installation of hardware and peripheral components such as monitors, keyboards, printers
Makes minor repairs to computer hardware and software system
Assisting with password resets