IT Support Specialist
- Server Admin, Active Directory, Monitored Queue for job tickets
- Troubleshoot hardware and software related issues. (Mac and Windows)
- Installed Network Printers, Re - image laptops ( Confidential )
Service Desk Technician
- Provide Help Desk and Desktop support for Windows 7,8, Server 2012, Mac OS
- Provide on-site support for several Confidential in Wash. DC
- Active Directory, Office 365, Network Printer Support, Chromebook Device Management
- Use LabTech software to remotely address user issues, ConnectWise for tickets.
- Desktop Images( Confidential ), Installed software, setup workstations
IT Support Analyst
- Provide Help Desk and Desktop support for Windows XP/7.
- Utilize Active Directory to perform passwords resets, and account management for users.
- Troubleshoot hardware and software related issues.
- Troubleshoot issues with network printers, internet connectivity, MS Office 2010/2013/365 and Outlook.
- Provide mobile support and configuration for iOS and Android.
Sr. Apple Support Technician
- Applied developed knowledge of the technical skills, company policies, and procedures to complete a wide variety of responsibilities.
- Provided phone, remote and desk-side support in a Mac and Wintel environment.
- Installed software, setup workstations, and mapped network printers.
- Used Active Directory to handle password resets, and user account information.
- Assisted with mobile phone support for the latest versions of iOS, and Blackberry (BES Server).
- Installed Cisco VPN, with RSA tokens to support users who telework.
Data Migration Technician / Desktop Support
- Installed internal hardware into Dell workstations/laptops.
- Ran DOJ/OJP batch scripts for user state migration and OS deployment task sequences.
- Assisted migrated users with questions and demonstrations of common Windows 7 tasks.
- Provided minor troubleshooting tasks during deployment phase.
- Assisted staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
- Provided help desk support to over 60 Confidential agencies.
- Created job tickets in Remedy and resolved customer issues at Tier 1 level in a Windows and Mac environment.
- Responded to email request to be assigned to the proper service team.
- Created and reset email and domain accounts in Active Directory and Confidential Active Roles.
- Responsible for supporting PeopleSoft issues.
- Configured MS Outlook for new users and added archived folders.
- Used Bomgar and LanDesk software to remotely address user issues.