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It Support Specialist Resume

WORK EXPERIENCE:

Confidential

IT Support Specialist

Responsibilities:

  • Server Admin, Active Directory, Monitored Queue for job tickets
  • Troubleshoot hardware and software related issues. (Mac and Windows)
  • Installed Network Printers, Re - image laptops ( Confidential )

Confidential

Service Desk Technician

Responsibilities:

  • Provide Help Desk and Desktop support for Windows 7,8, Server 2012, Mac OS
  • Provide on-site support for several Confidential in Wash. DC
  • Active Directory, Office 365, Network Printer Support, Chromebook Device Management
  • Use LabTech software to remotely address user issues, ConnectWise for tickets.
  • Desktop Images( Confidential ), Installed software, setup workstations

Confidential

IT Support Analyst

Responsibilities:

  • Provide Help Desk and Desktop support for Windows XP/7.
  • Utilize Active Directory to perform passwords resets, and account management for users.
  • Troubleshoot hardware and software related issues.
  • Troubleshoot issues with network printers, internet connectivity, MS Office 2010/2013/365 and Outlook.
  • Provide mobile support and configuration for iOS and Android.

Confidential

Sr. Apple Support Technician

Responsibilities:

  • Applied developed knowledge of the technical skills, company policies, and procedures to complete a wide variety of responsibilities.
  • Provided phone, remote and desk-side support in a Mac and Wintel environment.
  • Installed software, setup workstations, and mapped network printers.
  • Used Active Directory to handle password resets, and user account information.
  • Assisted with mobile phone support for the latest versions of iOS, and Blackberry (BES Server).
  • Installed Cisco VPN, with RSA tokens to support users who telework.

Confidential

Data Migration Technician / Desktop Support

Responsibilities:

  • Installed internal hardware into Dell workstations/laptops.
  • Ran DOJ/OJP batch scripts for user state migration and OS deployment task sequences.
  • Assisted migrated users with questions and demonstrations of common Windows 7 tasks.
  • Provided minor troubleshooting tasks during deployment phase.
  • Assisted staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.

Confidential

Support Technician

Responsibilities:

  • Provided help desk support to over 60 Confidential agencies.
  • Created job tickets in Remedy and resolved customer issues at Tier 1 level in a Windows and Mac environment.
  • Responded to email request to be assigned to the proper service team.
  • Created and reset email and domain accounts in Active Directory and Confidential Active Roles.
  • Responsible for supporting PeopleSoft issues.
  • Configured MS Outlook for new users and added archived folders.
  • Used Bomgar and LanDesk software to remotely address user issues.

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