IT Support Analyst Resume Seattle, WA - Hire IT People

SKILL:

Software: Office O365, Active Directory, Windows 7, 8.1, 10, OSX, High Sierra and Mojave

Hardware: Dells, Macs, Desktops, Android & iPhone (5,6,7,8, and X)

Languages: Vietnamese Speaking Proficiency

PROFESSIONAL EXPERIENCE:

Confidential

IT Support Analyst, Seattle, WA

Responsibilities:

Provide technical support to Confidential employees while ensuring that their needs are met on a personable level.
Heavy utilization of Confidential ’s ticketing system, ServiceNow.
Work in open team - oriented environment, while also collaborating closely with other groups in IT. (Infrastructure, Operations, & Applications)
Travel to other Confidential markets to provide onsite technical support while also gathering feedback about the technologies and services in our markets that help identify a common trend in their technology needs.
Hosted for the Skype for Business company roll-out.

Confidential

Service Request Coordinator, Seattle, WA

Responsibilities:

Document processes, procedures and routing guidelines.
Grant and restrict permissions to tax binders daily by internal users.
Perform client d Confidential transfers between other Confidential markets in the U.S.
Send detailed follow-up emails with internal users regarding the status of their service requests.
Daily utilization of active directory to ensure that internal users can go about doing their jobs.
Manage and address tickets in my queue based on priority levels.

Confidential

IT Support Analyst, Seattle, WA

Responsibilities:

Provide technical assistance to 25 end users per day.
Frequent usage of Confidential ’s ticketing system.
Check in/out each incoming/outgoing computer assets using the asset management system.
Performed d Confidential wipes, daily.
Daily reimaging of laptops to Windows 7 and Windows 8.1.
Scheduled hardware repairs on laptops.

Confidential

Snack/Beverage Vendor, Seattle, WA

Responsibilities:

Confidential

Office Assistant Intern, Seattle, WA

Responsibilities:

Assisted with resolving printer issues such as paper jams and replacing toner.
Worked on Excel spreadsheets assigned by people within the firm.
Greeted people/clients with a professional attitude to ensure that they felt welcome.