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It Support Analyst Resume

Seattle, WA

SKILL:

Software: Office O365, Active Directory, Windows 7, 8.1, 10, OSX, High Sierra and Mojave

Hardware: Dells, Macs, Desktops, Android & iPhone (5,6,7,8, and X)

Languages: Vietnamese Speaking Proficiency

PROFESSIONAL EXPERIENCE:

Confidential

IT Support Analyst, Seattle, WA

Responsibilities:

  • Provide technical support to Confidential employees while ensuring that their needs are met on a personable level.
  • Heavy utilization of Confidential ’s ticketing system, ServiceNow.
  • Work in open team - oriented environment, while also collaborating closely with other groups in IT. (Infrastructure, Operations, & Applications)
  • Travel to other Confidential markets to provide onsite technical support while also gathering feedback about the technologies and services in our markets that help identify a common trend in their technology needs.
  • Hosted for the Skype for Business company roll-out.

Confidential

Service Request Coordinator, Seattle, WA

Responsibilities:

  • Document processes, procedures and routing guidelines.
  • Grant and restrict permissions to tax binders daily by internal users.
  • Perform client d Confidential transfers between other Confidential markets in the U.S.
  • Send detailed follow-up emails with internal users regarding the status of their service requests.
  • Daily utilization of active directory to ensure that internal users can go about doing their jobs.
  • Manage and address tickets in my queue based on priority levels.

Confidential

IT Support Analyst, Seattle, WA

Responsibilities:

  • Provide technical assistance to 25 end users per day.
  • Frequent usage of Confidential ’s ticketing system.
  • Check in/out each incoming/outgoing computer assets using the asset management system.
  • Performed d Confidential wipes, daily.
  • Daily reimaging of laptops to Windows 7 and Windows 8.1.
  • Scheduled hardware repairs on laptops.

Confidential

Snack/Beverage Vendor, Seattle, WA

Responsibilities:

  • Sold food and beverages at Safeco field while providing great customer service.

Confidential

Office Assistant Intern, Seattle, WA

Responsibilities:

  • Assisted with resolving printer issues such as paper jams and replacing toner.
  • Worked on Excel spreadsheets assigned by people within the firm.
  • Greeted people/clients with a professional attitude to ensure that they felt welcome.

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