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Depot Technician Resume

Rosedale, MD

PROFILE:

  • Well - rounded IT Contractor with good programming background and strong work ethic
  • Persistent, hands-on, and detail-oriented candidate excelling in investigations of any kind
  • Enjoys taking things apart, figuring out how things work, and putting things together
  • Effective communicator, writer, with ability to multitask and learn new applications quickly
  • Gifted to interact with various groups of people with differing needs

SUMMARY of TECHNICAL SKILLS, ABILITIES, EXPERIENCE:

  • Networking, Desktop Technician, Deployment, Help Desk, Break-Fix, System Administration
  • Windows 7, 8, 10, Vista, XP; Mac OSx; Unix/Linux; Windows Server 2008/2012/2016
  • MS Office, Project, Visio, and Visual Studio; Adobe Creative Suite, Acrobat Pro
  • XHTML, CSS, Flash, JavaScript, PHP, MySQL; Java, C, and VB.NET; Python/Perl/Bash Scripting
  • VMware / Virtualization, Remote Access Tools (such as Bomgar), Win-Firewall, PC/MAC Imaging
  • Imaging using Macrium/Ghost/Acronis/Easeus, ImageX, Sysprep, DISM, Windows Backup
  • HDD partitioning, DOS/ Linux command line, familiarity and some experience with SCCM
  • Working with User Profiles, Active Directory, Group Policy, Registry, routers and switches

PROFESSIONAL PROJECT WORK

Confidential, Rosedale, MD

Depot Technician

Responsibilities:

  • Worked on a summer refresh for the BCPS system
  • Confidential certified on Desktops/Workstations/Notebooks
  • Triaged all Confidential Revolve 810 G3 student notebooks for physical and functional damage
  • Repaired and replaced keyboards, motherboards, LCDs, power boards, antenna covers, etc.
  • Branded all new motherboards (via EEPROM) with serial and product number and re-tested
  • Used diagnostic tools for ordering parts and flashed the BIOS firmware when necessary
  • Thoroughly tested all notebooks before re-imaging, post-configuration and returning to the various schools

Confidential, Sterling, VA

Desktop Technician

Responsibilities:

  • Prepare 18-25 legacy laptops daily for replacement w/ Windows 8.1 Enterprise
  • Reset Admin Password, execute group policy updates, and run a script to prepare old SSD for cloning
  • Remove legacy and new SSDs from laptops to begin the cloning process utilizing a black box
  • Re-configure BIOS settings on new laptops when needed to accept legacy boot options inherited from old laptops
  • Decrypt new SSD replaced in new machine, remove old asset tag from s store using MMC, run one script to un-join the legacy asset tag / PC and one to join the new asset tag / PC to the CMS domain
  • Quality check each machine to assure PC joins the domain and is end-user ready

Confidential, West Chicago, IL

System Support

Responsibilities:

  • Installed new POS-related equipment in kitchen and customer-facing areas
  • Built up all monitors, wall arms, PCs, bumper bars and assemblies and produced modified phone cabling to attach to back of POS Bed, Bath, and Beyond, MD statewide
  • Conducted a wireless survey in 4 or 5 locations inside stores
  • Compiled all readings to determine any system upgrades necessary to accommodate new wireless hand scanners throughout store

Confidential, Linthicum, MD

System Support

Responsibilities:

  • Performed a hotel network outage
  • Installed network devices to a PDU
  • Testing and asset management

Confidential, MD

System Support

Responsibilities:

  • Installed Dunkin's 'On-the Go' printers and alert devices for their new mobile app ordering system
  • Ran RJ-45 cabling from alert device mounted on VDU, down thru the VDU and to the printer
  • Routed cabling along bulkhead and/or underneath cabinet and/or through counter chase
  • Cable-tied all wiring for a neat presentable appearance
  • Worked with Confidential over the phone for common issues involving the end product

Confidential, Brunswick, MD

System Support

Responsibilities:

  • Managed an in-place Windows XP to 7 upgrade and data migration
  • Used Windows Easy Transfer (WET) to backup end-user profiles
  • Changed Asset tag in the BIOS using Confidential Configuration Tool
  • Updated BIOS firmware and configured BIOS settings
  • Installed device drivers when needed
  • Used USB drive to deploy new image to machines
  • Restored user profiles using WET once more
  • Joined PCs to new domain
  • Used TeamViewer remote assistance software for remote support

Confidential, MD

System Support

Responsibilities:

  • Installed new Lenovo 'Tiny' Teller stations, Webstations and Digital Merchandising Servers
  • Routed new wiring and nicely cable tied everything
  • Configured end-user / Teller specific applications
  • With remote support, troubleshot hardware common to tellers at a bank
  • Wiped old machines to ship back to depot

Confidential, Baltimore, MD and Owings Mills, MD

System Support

Responsibilities:

  • Conducted a site survey of two Data Centers and several IDF closets
  • Took pictures and drew out floor plans

Confidential, York, PA

System Support

Responsibilities:

  • Windows 7 Deployment project using Windows Easy Transfer App
  • Backed up and restored end-user profiles
  • Migrated and mapped Outlook .pst files
  • Mapped network drives; installed and mapped network drivers and printers
  • Installed Distribution server
  • Reimaged new PCs with new builds
  • Installed and configured new scanner replacements
  • Interfaced with Microsoft SCCM deployment tool and remote support
  • Desktop Support for a Network cutover in a prominent real estate office
  • Reimaged new machines using Windows 7
  • Installed Office 2013
  • Transferred all user data from old PC to new
  • Configured Outlook for new CBRE domain
  • Had end-users log into Citrix to verify access to 'N' and 'H' drives
  • Installed legacy print drivers and tested all printers
  • Used Bomgar remote assistance software to obtain late night troubleshooting of issues
  • Performed data and Office 365 migrations for a network cutover
  • Backed up all Outlook .pst files (2007 or 2010) for 15 end-users
  • Ran Office 365 update
  • Installed any necessary Office patches to allow Office 365 to update properly
  • Migrated (restored) end-user profiles and joined PCs to new MXD domain
  • Validated user profiles and tested email clients
  • Removed, replaced, imaged and/or configured POS terminals
  • Tested all hand scanners
  • Recorded network IP addressing of terminals including gateway, subnet mask and dns server

Confidential, Towson, MD

IT Field Support

Responsibilities:

  • Image, swap out, and install campus networked computers, doc cams, software, etc.
  • Work with NEW Crestron audio/visual equipment and do quality assurance checks
  • Take room and equipment photos for a school initiated website to help instructors ‘get around’

Confidential, Hanover, MD

IT Support Technician

Responsibilities:

  • Assisted students with Windows XP and Vista issues while attending school there
  • Swapped out hard drives, re-configured and/or resolved issues with lab computers
  • Re-imaged machines using Rapid Deploy and remote servers
  • Made sure 3rd party presenters or instructors had working computers and correctly functioning software, projectors, etc. on weekends
  • Learned to interact and serve various groups with differing needs

Confidential, Tewksbury, MA

Desktop Technician

Responsibilities:

  • Re-imaged and configured Confidential agents’ new laptops and office network printers
  • Sent script commands to corporate servers to accomplish various tasks
  • Interacted with agents or reps to assess needs/expectations and/or assure customer satisfaction
  • Prepared old laptops for return to depot

Confidential, Millersville, MD

Desktop Support Technician

Responsibilities:

  • Re-imaged and configured laptops + desktops throughout the Confidential in Baltimore
  • Also configured the ‘WOW’ (wireless-on-wheels) stations

Confidential, Timonium, MD

PC Technician

Responsibilities:

  • Repaired Confidential desktops, workstations, and a few Confidential Laser printers
  • Imaged hard drives off network servers
  • Configured PC's to communicate locally with network printers
  • Picked up and delivered equipment to schools
  • Set out parts for field technicians and did some onsite diagnosis
  • Worked in FileMaker Pro and set up Exchange Account

Confidential, Linthicum, Maryland

Technical Support

Responsibilities:

  • Supported Bally Total Fitness’s IT department with hardware fulfillment and asset management using DHL tools, software, and Magik database
  • Flashed and configured Confidential and Confidential thin clients
  • Updated Citrix applications using Citrix Terminal Services

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