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Technical Support Representative Resume

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Atlanta, GA

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OBJECTIVE:

To secure a technical support position with a company that provides opportunities for advancement based on strong technical skills and project management

SUMMARY:

  • TCP/IP, LAN/WAN, IPX/SPX, FTP, SMTP, Samba Apache, VMWare
  • Configure Cisco Routers and Switches
  • Active Directory implementation
  • DNS and DHCP Setup
  • VLAN Configuration
  • Troubleshoot Connectivity (ping, tracer, ipconfig)
  • Network Systems Management
  • Subnet Masking & IP Addressing
  • GUI Applications
  • Microsoft SQL

TECHNICAL SKILLS:

  • Windows 08 - 10/XP/Professional/Vista/7
  • Windows Server 2003, 2008 and 2016
  • Linux Fedora, Red Hat, Ubuntu
  • Unix
  • Service Now ticketing system
  • Assemble/disassemble PC’s
  • Install, configure, troubleshoot and repair
  • Installation, testing and troubleshooting of cabling
  • Microsoft Word, Excel, PowerPoint, Access, Outlook, Visio
  • Install, configure and troubleshoot
  • VMware
  • IS Risk Management and Intrusion Detection
  • Fundamentals of Network Security, Firewalls and VPNs
  • Security Policies and Implementation Issues
  • Securing Windows Platforms and Applications
  • Disaster Recovery
  • McAfee, Norton Anti-Virus, VIP
  • SAP

EXPERIENCE:

Confidential, Atlanta, GA

Technical Support Representative

Responsibilities:

  • Assist in storage provisioning
  • Assist in Trouble Ticket queue management
  • Manages and supports SCCM, SCOM and WSUS
  • Manages and supports Active Directory and Exchange Backups
  • Manages iPad, Laptop File and Print Services
  • Manages software deployment and patch management of servers and desktops
  • Participates in the identification of vulnerabilities and their mitigation
  • Provides expertise on Active Directory Integration.
  • Computers/Peripherals/Other Office Machines: Expertise in PC and Internet applications and use
  • Computer Software: Electronic Mail Software (Microsoft Outlook preferred); Spreadsheet and Word
  • Processing Software, (Microsoft Excel and Word preferred); Support Ticketing and CRM Software (Salesforce preferred); Presentation Software, (Microsoft PowerPoint preferred); Remote Access Software (such as LogMeIn or TeamViewer); Web expertise.
  • Other Tools/Devices/Machines (including Vehicles): Expertise in Microsoft Windows O/S (7 and XP preferred, Mac a plus).
  • High degree of customer service orientation
  • Expertise in PC and Internet applications and use
  • Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems; Mac OS knowledge a plus
  • Experience with virus and malware detection/protection software (McAfee preferred)
  • Thorough knowledge of home - based connectivity support
  • Ability to work in high call volume environment
  • Strong telephone and email etiquette

Confidential

Technical Support Representative

Responsibilities:

  • Provide excellent customer service
  • Troubleshoot technical issues within paradise shops
  • Test documentation accuracy.
  • Assist in server provisioning.

Confidential, Dunwoody, GA

Technical Support Representative

Responsibilities:

  • Troubleshoot technical issues within hotel environment
  • System support for Holidex, Merlin, Opera, and Perform
  • Provide excellent customer service
  • To help create Standard Operating Procedure documentation.
  • Test documentation accuracy.
  • Assist in server provisioning.
  • Assist in server decommissioning.
  • Assist in storage provisioning.
  • Assist in network hardware maintenance / OS upgrades.
  • Assist in Trouble Ticket queue management.
  • Assist in the troubleshooting issues of related

Confidential, Alpharetta, GA

Scan Processor/Customer Service Representative

Responsibilities:

  • Troubleshoot technical issues with equipment/PCs
  • Assist customers with inquiries

Confidential, Duluth, GA

Merchandise / Coordinator

Responsibilities:

  • Promoted within the first two months of employment
  • Selected to train new and existing associates
  • Assist customers with inquiries and problem resolution

Confidential, Atlanta, GA

Assistant Merchandise Manager

Responsibilities:

  • Ensured that issues were resolved to the satisfaction of the customer and the company
  • Store operation (opening, closing, employee relation, and Merchandising.

Confidential, Atlanta, GA

Auto Sale Representative

Responsibilities:

  • Assist customers with Auto purchase
  • Process auto loans
  • Provided customer service
  • Provided Telemarketing

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