PROFESSIONAL EXPERIENCE:

Confidential

IT Analyst

Responsibilities:

• Assist Managing the rollout of Amazon Work Spaces
• Mobile Phone support
• Scheduling and Registration of 3000 users
• Keeping track of returned laptops
• Helping users with initial problems
• Interceding for users when project objectives interfered with their ability to work

Confidential, Tinicum, PA

Responsibilities:

• Exchange
• Active Directory
• Citrix
• Transferring data and e - mail for 3000 users

Confidential

Desktop Support and Network Support, Media, PA

Responsibilities:

• Self-employed providing remote help desk and desktop support
• Cleaning hard drives of adware, spyware and malware
• Recovering files from hard drives that have crashed
• Building custom desktop computers
• Purchasing desktop and laptop computers and then reinstalling operating system and software for custom configuration.
• Upgrading desktop computers and laptops
• Instructing users on how to use hardware and software
• Setting up small networks for home and small businesses.
• Microsoft XP/VISTA/7 Office 2003/2007/2010
• VMWare
• Instructing users how to avoid problems
• Desktop Support Level III also Remote Support.
• Office 365 Rollout for Lupin Pharmaceuticals
• Rollout of Windows 7 Operating System Noramco

Confidential

Junior Server Administrator, Wilmington, DE

Responsibilities:

• Assisted Server Support Team with older tickets and requests
• Created and Deleted User Accounts in Active Directory
• Created AD Groups and granted users permissions to groups
• Created folders using Microsoft Distributed File System
• Third Level Support for Desktop Support / Help Desk
• Took ownership of user’s problems with network access
• Service Desk tracking software
• Audited Distribution Lists
• Adding, removing and moving computers into appropriate OUs in Active Directory

Confidential

Desktop Support, Chesterbrook, PA

Responsibilities:

• Migration of computers from Windows XP to Windows 7
• Microsoft 2010 and 2013
• Desktop Support / Help Desk for all users located in United States and Europe
• Customizing install after basic image installed on hard drive
• Adding, removing and moving computers into appropriate OUs in Active Directory
• Imaging computers and backing up hard drives using Ghost
• Remedy help desk tracking software
• SCCM 2012 Web Console
• Citrix - DSM
• Active Directory
• Laptop repair
• Third Level Support
• Asset Management - eDiscovery
• Support iPhone and iPad
• Druva

Confidential

Desktop Support, Wynnewood, PA

Responsibilities:

• Migration of computers from Windows XP to Windows 7
• Desktop Support / Help Desk answered calls concerning any problems with newly imaged computers
• Customizing install after basic image installed on hard drive
• Adding, removing and moving computers into appropriate OUs in Active Directory
• Imaging and pushing out software installs using Altiris
• PCAnywhere to access remote users their network drives and install network printers.
• Pointek Encryption for laptops
• Printers and mapped drives installed

Confidential

Desktop Support, West Chester, PA

Responsibilities:

• Migration of computers from Windows XP to Windows 7
• Desktop Support / Help Desk answered calls concerning any problems with newly imaged computers
• Customizing install after basic image installed on hard drive
• Adding, removing and moving computers into appropriate OUs in Active Directory
• Pushed out software installs using SCCM 2007
• Used DameWare to access remote users to migrate their data and remap their network drives and install network printers.
• PGP Desktop Encryption

Confidential

Desktop Support, Wilmington, DE

Responsibilities:

• Migration of Windows XP to Windows 7
• Desktop Support / Help Desk answered calls concerning any problems with newly imaged computers
• Make sure that USMT reinstalls all files and personal settings and if not manually retrieve information
• Imaging All in One Computers and Desktops
• Installing Single Sign On software
• Transferring user data
• Reinstalling printers
• Custom installation of various software programs

Confidential

Desktop Support and Network Administration, Media, PA

Responsibilities:

• Self-employed providing remote help desk and desktop support
• Cleaning hard drives of adware, spyware and malware
• Recovering files from hard drives that have crashed
• Building custom desktop computers
• Purchasing desktop and laptop computers and then reinstalling operating system and software for custom configuration.
• Upgrading desktop computers and laptops
• Instructing users on how to use hardware and software
• Setting up small networks for home and small businesses.
• Microsoft XP/VISTA/7 Office 2003/2007/2010
• VMWare
• Instructing users how to avoid problems
• Desktop Support Level III also Remote Support.
• Jr. Network Administration

Confidential

It Analyst, Norristown, PA

Responsibilities:

• Rollout of Windows 7 for 1500 users.
• Interviewing users and cataloging users programs before rollout of hardware
• Follow up with desktop and help desk support after delivery of new or reimaged laptop ensuring programs, files, mapped drives, printers, etc. are all in place and working.
• Using SCCM 2012 for remote access of user’s PC.
• Support for Microsoft Office 2010
• Support for Windows 7
• Desktop Support / Help Desk answered calls concerning any problems with newly imaged computers

Confidential

Desktop Support and Network Administration, Media, PA

Responsibilities:

• Self-employed providing remote help desk and desktop support
• Cleaning hard drives of adware, spyware and malware
• Recovering files from hard drives that have crashed
• Building custom desktop computers
• Purchasing desktop and laptop computers and then reinstalling operating system and software for custom configuration.
• Upgrading desktop computers and laptops
• Instructing users on how to use hardware and software
• Setting up small networks for home and small businesses.
• Microsoft XP/VISTA/7 Office 2003/2007/2010
• VMWare
• Instructing users how to avoid problems
• Desktop Support Level III also Remote Support.
• Jr. Network Administration

Confidential

Desktop Support Level 3, Jr. Network Administration, Newtown Square, PA

Responsibilities:

• IT Analyst
• Supported both Microsoft XP and Windows 7
• BMC Tracking Software was Help Desk program to keep track of tickets
• Created and edited user accounts in Active Directory 2008
• Granted permissions to folders and files in Active Directory
• Created and edited user accounts in Microsoft Exchange 2010
• Maintained and edited Exchange Distributions Lists
• Created user accounts for Microsoft Lync
• Researched any problem with e-mail not being received or sent,
• Imaged and reimaged computers manually, or using PXE Boot and Windows 7 Recovery Disc
• Supported Office 2003 / 2007 / 2010 both Ost files and Personal pst Folders
• Supported and created accounts for Microsoft Lync
• Help Desk phone support and Desktop Support, for both hardware and softwaret
• Provided support for various wireless networks at headquarters
• Provided support for CGI Explorer, Openscape, BMC Tracking Software and Cert Administration
• Supported Cisco VPN Client for local and remote users.
• Installed Symantec Endpoint on desktops and laptop using Admin Account
• Installed both Dell Network Printers and IP Printers
• Upgraded desktop and laptops
• Discovered and Maintained Asset information for all laptops and desktops in company
• Disaster recovery using Windows 7 restore or disaster recovery programs
• Added memory, reinstalled hard drives and wireless cards for Dell laptops
• Contact person for Dell warranty work for Dell laptops

Confidential

Desktop Support and Network Administration, Media, PA

Responsibilities:

• Self-employed providing remote help desk and desktop support
• Cleaning hard drives of adware, spyware and malware
• Recovering files from hard drives that have crashed
• Building custom desktop computers
• Purchasing desktop and laptop computers and then reinstalling operating system and software for custom configuration.
• Upgrading desktop computers and laptops
• Instructing users on how to use hardware and software
• Setting up small networks for home and small businesses.
• Microsoft XP/VISTA/7 Office 2003/2007/2010
• Configuring routers
• Instructing users how to avoid problems
• IT Analyst

Confidential

Desktop Support Analyst, Kennett Square, PA

Responsibilities:

• Help Desk and Remote Desktop Support for 1,000 users in 100 facilities
• Pulse VPN Support
• Software and Hardware Support
• PGP Desktop Encryption
• Rollout and Implementation of Windows 7
• Network Connectivity and Remote Connectivity
• Crazy IP Network Scanning Program
• Dameware Remote for remote access.
• Desktop, Laptop and Printer initial setups
• Microsoft Outlook 2003, 2007, 2010
• Instructing users how to avoid network lockouts and expiring passwords
• Resetting Network Passwords and Unlocking Accounts
• Desktop Support / Help Desk answered calls concerning any problems with newly imaged computers

Confidential

Desktop Support, Newtown Square, PA

Responsibilities:

• Help Desk Support and Remote Desktop Support for 7,000 users in 20 different hospitals
• Software and Hardware Support
• Microsoft SCCM 2007 remote access
• Microsoft Active Directory
• Network Connectivity and Remote Connectivity
• Blackberry Activation
• Heet Tracking Software
• Vergence Single Sign On
• Citrix
• Office 2003, 2007 and 2010