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It Analyst Resume

PROFESSIONAL EXPERIENCE:

Confidential

IT Analyst

Responsibilities:

  • Assist Managing the rollout of Amazon Work Spaces
  • Mobile Phone support
  • Scheduling and Registration of 3000 users
  • Keeping track of returned laptops
  • Helping users with initial problems
  • Interceding for users when project objectives interfered with their ability to work

Confidential, Tinicum, PA

IT Analyst

Responsibilities:

  • Exchange
  • Active Directory
  • Citrix
  • Transferring data and e - mail for 3000 users

Confidential

Desktop Support and Network Support, Media, PA

Responsibilities:

  • Self-employed providing remote help desk and desktop support
  • Cleaning hard drives of adware, spyware and malware
  • Recovering files from hard drives that have crashed
  • Building custom desktop computers
  • Purchasing desktop and laptop computers and then reinstalling operating system and software for custom configuration.
  • Upgrading desktop computers and laptops
  • Instructing users on how to use hardware and software
  • Setting up small networks for home and small businesses.
  • Microsoft XP/VISTA/7 Office 2003/2007/2010
  • VMWare
  • Instructing users how to avoid problems
  • Desktop Support Level III also Remote Support.
  • Office 365 Rollout for Lupin Pharmaceuticals
  • Rollout of Windows 7 Operating System Noramco

Confidential

Junior Server Administrator, Wilmington, DE

Responsibilities:

  • Assisted Server Support Team with older tickets and requests
  • Created and Deleted User Accounts in Active Directory
  • Created AD Groups and granted users permissions to groups
  • Created folders using Microsoft Distributed File System
  • Third Level Support for Desktop Support / Help Desk
  • Took ownership of user’s problems with network access
  • Service Desk tracking software
  • Audited Distribution Lists
  • Adding, removing and moving computers into appropriate OUs in Active Directory

Confidential

Desktop Support, Chesterbrook, PA

Responsibilities:

  • Migration of computers from Windows XP to Windows 7
  • Microsoft 2010 and 2013
  • Desktop Support / Help Desk for all users located in United States and Europe
  • Customizing install after basic image installed on hard drive
  • Adding, removing and moving computers into appropriate OUs in Active Directory
  • Imaging computers and backing up hard drives using Ghost
  • Remedy help desk tracking software
  • SCCM 2012 Web Console
  • Citrix - DSM
  • Active Directory
  • Laptop repair
  • Third Level Support
  • Asset Management - eDiscovery
  • Support iPhone and iPad
  • Druva

Confidential

Desktop Support, Wynnewood, PA

Responsibilities:

  • Migration of computers from Windows XP to Windows 7
  • Desktop Support / Help Desk answered calls concerning any problems with newly imaged computers
  • Customizing install after basic image installed on hard drive
  • Adding, removing and moving computers into appropriate OUs in Active Directory
  • Imaging and pushing out software installs using Altiris
  • PCAnywhere to access remote users their network drives and install network printers.
  • Pointek Encryption for laptops
  • Printers and mapped drives installed

Confidential

Desktop Support, West Chester, PA

Responsibilities:

  • Migration of computers from Windows XP to Windows 7
  • Desktop Support / Help Desk answered calls concerning any problems with newly imaged computers
  • Customizing install after basic image installed on hard drive
  • Adding, removing and moving computers into appropriate OUs in Active Directory
  • Pushed out software installs using SCCM 2007
  • Used DameWare to access remote users to migrate their data and remap their network drives and install network printers.
  • PGP Desktop Encryption

Confidential

Desktop Support, Wilmington, DE

Responsibilities:

  • Migration of Windows XP to Windows 7
  • Desktop Support / Help Desk answered calls concerning any problems with newly imaged computers
  • Make sure that USMT reinstalls all files and personal settings and if not manually retrieve information
  • Imaging All in One Computers and Desktops
  • Installing Single Sign On software
  • Transferring user data
  • Reinstalling printers
  • Custom installation of various software programs

Confidential

Desktop Support and Network Administration, Media, PA

Responsibilities:

  • Self-employed providing remote help desk and desktop support
  • Cleaning hard drives of adware, spyware and malware
  • Recovering files from hard drives that have crashed
  • Building custom desktop computers
  • Purchasing desktop and laptop computers and then reinstalling operating system and software for custom configuration.
  • Upgrading desktop computers and laptops
  • Instructing users on how to use hardware and software
  • Setting up small networks for home and small businesses.
  • Microsoft XP/VISTA/7 Office 2003/2007/2010
  • VMWare
  • Instructing users how to avoid problems
  • Desktop Support Level III also Remote Support.
  • Jr. Network Administration

Confidential

It Analyst, Norristown, PA

Responsibilities:

  • Rollout of Windows 7 for 1500 users.
  • Interviewing users and cataloging users programs before rollout of hardware
  • Follow up with desktop and help desk support after delivery of new or reimaged laptop ensuring programs, files, mapped drives, printers, etc. are all in place and working.
  • Using SCCM 2012 for remote access of user’s PC.
  • Support for Microsoft Office 2010
  • Support for Windows 7
  • Desktop Support / Help Desk answered calls concerning any problems with newly imaged computers

Confidential

Desktop Support and Network Administration, Media, PA

Responsibilities:

  • Self-employed providing remote help desk and desktop support
  • Cleaning hard drives of adware, spyware and malware
  • Recovering files from hard drives that have crashed
  • Building custom desktop computers
  • Purchasing desktop and laptop computers and then reinstalling operating system and software for custom configuration.
  • Upgrading desktop computers and laptops
  • Instructing users on how to use hardware and software
  • Setting up small networks for home and small businesses.
  • Microsoft XP/VISTA/7 Office 2003/2007/2010
  • VMWare
  • Instructing users how to avoid problems
  • Desktop Support Level III also Remote Support.
  • Jr. Network Administration

Confidential

Desktop Support Level 3, Jr. Network Administration, Newtown Square, PA

Responsibilities:

  • IT Analyst
  • Supported both Microsoft XP and Windows 7
  • BMC Tracking Software was Help Desk program to keep track of tickets
  • Created and edited user accounts in Active Directory 2008
  • Granted permissions to folders and files in Active Directory
  • Created and edited user accounts in Microsoft Exchange 2010
  • Maintained and edited Exchange Distributions Lists
  • Created user accounts for Microsoft Lync
  • Researched any problem with e-mail not being received or sent,
  • Imaged and reimaged computers manually, or using PXE Boot and Windows 7 Recovery Disc
  • Supported Office 2003 / 2007 / 2010 both Ost files and Personal pst Folders
  • Supported and created accounts for Microsoft Lync
  • Help Desk phone support and Desktop Support, for both hardware and softwaret
  • Provided support for various wireless networks at headquarters
  • Provided support for CGI Explorer, Openscape, BMC Tracking Software and Cert Administration
  • Supported Cisco VPN Client for local and remote users.
  • Installed Symantec Endpoint on desktops and laptop using Admin Account
  • Installed both Dell Network Printers and IP Printers
  • Upgraded desktop and laptops
  • Discovered and Maintained Asset information for all laptops and desktops in company
  • Disaster recovery using Windows 7 restore or disaster recovery programs
  • Added memory, reinstalled hard drives and wireless cards for Dell laptops
  • Contact person for Dell warranty work for Dell laptops

Confidential

Desktop Support and Network Administration, Media, PA

Responsibilities:

  • Self-employed providing remote help desk and desktop support
  • Cleaning hard drives of adware, spyware and malware
  • Recovering files from hard drives that have crashed
  • Building custom desktop computers
  • Purchasing desktop and laptop computers and then reinstalling operating system and software for custom configuration.
  • Upgrading desktop computers and laptops
  • Instructing users on how to use hardware and software
  • Setting up small networks for home and small businesses.
  • Microsoft XP/VISTA/7 Office 2003/2007/2010
  • Configuring routers
  • Instructing users how to avoid problems
  • IT Analyst

Confidential

Desktop Support Analyst, Kennett Square, PA

Responsibilities:

  • Help Desk and Remote Desktop Support for 1,000 users in 100 facilities
  • Pulse VPN Support
  • Software and Hardware Support
  • PGP Desktop Encryption
  • Rollout and Implementation of Windows 7
  • Network Connectivity and Remote Connectivity
  • Crazy IP Network Scanning Program
  • Dameware Remote for remote access.
  • Desktop, Laptop and Printer initial setups
  • Microsoft Outlook 2003, 2007, 2010
  • Instructing users how to avoid network lockouts and expiring passwords
  • Resetting Network Passwords and Unlocking Accounts
  • Desktop Support / Help Desk answered calls concerning any problems with newly imaged computers

Confidential

Desktop Support, Newtown Square, PA

Responsibilities:

  • Help Desk Support and Remote Desktop Support for 7,000 users in 20 different hospitals
  • Software and Hardware Support
  • Microsoft SCCM 2007 remote access
  • Microsoft Active Directory
  • Network Connectivity and Remote Connectivity
  • Blackberry Activation
  • Heet Tracking Software
  • Vergence Single Sign On
  • Citrix
  • Office 2003, 2007 and 2010

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