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Desktop Support Specialist Resume

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SUMMARY:

  • Looking to obtain a help desk position in a fast - paced organization where excellent troubleshooting and multitasking skills will be fully utilized for the growth of the company.

TECHNICAL SKILLS:

Platforms: Windows 10, Windows 7, Windows 2012 active directory, Mac OS X, iOS, Android.

Hardware: Desktops, laptops, printers, iPads, iMacs, tablets, scanners, projectors.

Applications: Microsoft office 2016 & 365, Symantec Backup, Norton Internet Security, ghost imaging system.

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support Specialist

  • Install and configure Windows 10 for laptops, desktops and configure Microsoft office 2016.
  • Troubleshoot issues with TCP/IP and VPN issues as well as LAN's configure network settings for internet.
  • Use active directory (AD) to manage users account.
  • Provide basic printer support.
  • Commended for quickly resolving complex issues including system crashes, connectivity problems, and virus infections .
  • Assist with managing mobile phone and other related accounts.
  • Utilize troubleshooting commands such as, Ping, NSlookup, IP config, Tracerout, GPupdate, and Telnet.

Confidential

Helpdesk Support

  • Configure and repair local Print devices and scanners.
  • Replace desktop, Laptop hard desk, ram and network cards.
  • Assist with physical PC workstation moves, PC’s, monitors, phones, etc.
  • Use active directory (AD) to manage users account.

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