Helpdesk Hardware Technician Resume
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Wilmington, DE
SUMMARY:
- Data Analyst/Desktop Analyst professional with over 10 years experience in analytical, problem solving and Desktop support .
- Excellent customer support skills and ability to follow through with projects from inception to completion.
- In - depth knowledge ITIL
- Extensive Knowledge in Desktop Support and Application Support
- Effective oral, written communication and presentation skills.
- Familiar with Windows and other systems.
- Software knowledge: SAS (V9.1).
- Enormous leadership skills and teamwork.
- Data gathering and manipulation
- Oracle PL/SQL
- Microsoft Office 2003,2007&2010
PROFESSIONAL EXPERIENCE:
Helpdesk Hardware Technician
Confidential, Wilmington, DE
Responsibilities:
- Installation/Upgrade of Cisco switches
- Activate network jacks and Access points
- Test Network Connectivity (LAN), USB and HDMI ports
- Setup VPN connection and VDI
- Police the network cable, wires of Monitors and Docking station.
IT Support
Confidential, Wilmington, DE
Responsibilities:
- Re-imaged PC and Upgrading software also hardware.(SCCM)
- Troubleshoot connectivity issues (TCP/IP, Remote connections, Virtual machines and VPN).
- Installed and Configured network printers/Copiers
- Troubleshoot Network configuration issues and application integration.
- Provided technical assistant to different applications, mobile device and Audio Vision equipments.
- Patched network cables on switches and activated data jacks.
- Created user profile and reset passwords.
- IT incidents and escalation processing.
Reporting Analyst / SAS programmer
Confidential, Middletown, DE
Responsibilities:
- Manipulate and transforming data
- Develop advanced SAS macros used by different department for reporting
- Importing and exporting raw data files
- Combining SAS data sets
- Creating basic details and summary reports using SAS
Help Desk / ATS
Confidential, Newcastle, DE
Responsibilities:
- Load switch software and provisioning EMTA.
- Develop internal company operations procedures for Service Order Administration (SOA)/Number Portability Administration Center (NPAC) interface.
- Develop internal company operations procedures for LSMS/NPAC interface.
- Troubleshoot LAN connections (TCP/IP) using TTS (trouble ticket system).
- Provisioning numbers in Confidential phone switches
- Provide advance troubleshooting to technicians on the field on day of install or on service calls.
- Customer service on all Confidential products
Computer Technician
Confidential, East Orange, NJ
Responsibilities:
- Maintain PC, servers, LAN/WAN/WLAN.
- Provide desktop support.
- Install software and configure computer to the best of their performance.
- Building small home networks for customers and small businesses.
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