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Helpdesk Hardware Technician Resume

Wilmington, DE

SUMMARY:

  • Data Analyst/Desktop Analyst professional with over 10 years experience in analytical, problem solving and Desktop support .
  • Excellent customer support skills and ability to follow through with projects from inception to completion.
  • In - depth knowledge ITIL
  • Extensive Knowledge in Desktop Support and Application Support
  • Effective oral, written communication and presentation skills.
  • Familiar with Windows and other systems.
  • Software knowledge: SAS (V9.1).
  • Enormous leadership skills and teamwork.
  • Data gathering and manipulation
  • Oracle PL/SQL
  • Microsoft Office 2003,2007&2010

PROFESSIONAL EXPERIENCE:

Helpdesk Hardware Technician

Confidential, Wilmington, DE

Responsibilities:

  • Installation/Upgrade of Cisco switches
  • Activate network jacks and Access points
  • Test Network Connectivity (LAN), USB and HDMI ports
  • Setup VPN connection and VDI
  • Police the network cable, wires of Monitors and Docking station.

IT Support

Confidential, Wilmington, DE

Responsibilities:

  • Re-imaged PC and Upgrading software also hardware.(SCCM)
  • Troubleshoot connectivity issues (TCP/IP, Remote connections, Virtual machines and VPN).
  • Installed and Configured network printers/Copiers
  • Troubleshoot Network configuration issues and application integration.
  • Provided technical assistant to different applications, mobile device and Audio Vision equipments.
  • Patched network cables on switches and activated data jacks.
  • Created user profile and reset passwords.
  • IT incidents and escalation processing.

Reporting Analyst / SAS programmer

Confidential, Middletown, DE

Responsibilities:

  • Manipulate and transforming data
  • Develop advanced SAS macros used by different department for reporting
  • Importing and exporting raw data files
  • Combining SAS data sets
  • Creating basic details and summary reports using SAS

Help Desk / ATS

Confidential, Newcastle, DE

Responsibilities:

  • Load switch software and provisioning EMTA.
  • Develop internal company operations procedures for Service Order Administration (SOA)/Number Portability Administration Center (NPAC) interface.
  • Develop internal company operations procedures for LSMS/NPAC interface.
  • Troubleshoot LAN connections (TCP/IP) using TTS (trouble ticket system).
  • Provisioning numbers in Confidential phone switches
  • Provide advance troubleshooting to technicians on the field on day of install or on service calls.
  • Customer service on all Confidential products

Computer Technician

Confidential, East Orange, NJ

Responsibilities:

  • Maintain PC, servers, LAN/WAN/WLAN.
  • Provide desktop support.
  • Install software and configure computer to the best of their performance.
  • Building small home networks for customers and small businesses.

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