AREAS OF EXPERTISE:

• Security Management
• Active Directory
• Windows Server 2008
• Microsoft Exchange
• Ports, Protocols and TCP/IP
• SharePoint 2010
• Windows XP/Vista/7 MS Office 2007/2010
• IE7/8/9/10
• Google Chrome
• Firefox
• Bomgar
• Remedy
• Win7 Migration
• Networking
• Project Management
• Vendor Management
• Remedy
• Office 365 - SCCM
• Spiceworks
• Cabling
• Switches

EXPERIENCE:

Confidential

Tier 1 Support, Washington, DC

Responsibilities:

• Install software, modify and repair hardware and resolve technical issues
• Provide base level IT support to 700 non-technical personnel
• Display courtesy and strong interpersonal skills with all customer interactions
• Develop quick guides to assist end-users with challenging software application features
• Manage Windows 8 and Windows 7 workstations
• Ensure that Remedy and Spiceworks tickets are resolved or escalated
• Active Directory - Account creation, Password resets, Group policies
• Develop client SharePoint Foundation 2010 sites and provide support as needed
• Apply solution by restoring broken or intermittent connections, adjusting software configuration install patches, and reboot system
• PC refresh and migration XP to Windows 7 and 8
• Process incidents/requests in a high pressure, time sensitive environment via phone, email, instant messaging and desk side
• Provide initial trouble shooting of problems including root cause analysis for desktop, laptop and printers (local/network)
• Perform administrative tasks including account creation, password resets and granting access to drives, folders and files in accordance to security guidelines
• Create and manage Network accounts to include granting access to secured file shares
• Manage bench IT inventory
• Provide configuration and SharePoint administration support
• Coordinate and support VTC/Audio conferences
• Provide level 2 end-user technical support for Windows 7, Microsoft Office, Network connection
• Update ticketing system to reflect work in progress or completed

Confidential

Sales Associate, Arlington, VA

Responsibilities:

• Greeted Customers; Informed them of any store promotions; assisted with finding merchandise
• Organized Store sections; Folded and hung up different articles of clothing and jewelry
• Put back merchandise from go back racks to there appropriate section
• Maintained and Organized fitting room; directed customers to fitting room with appropriate tag matching the number of merchandise wanted to try on

Confidential

Office Assistant, Camp Springs, MD

Responsibilities:

• Processed documents and forms via copy machine, fax, postal mail, scanning and e-mail.
• Operated company switchboard by taking messages, answering inquiries, and transferring calls.
• Created files and managed filing system of documents and receipts.
• Assisted with making and distributing employee schedules and time sheets

Confidential

Unarmed Security Guard, Camp Springs, MD

Responsibilities:

• Patrolled assigned post by remaining vigilant of suspicious behavior or packaging.
• Kept detailed documentation of guest entering and leaving the establishment.
• Reported any suspicious activity immediately to on duty supervisor.

Confidential

Crew Member, Washington, DC

Responsibilities:

• Cashier: Processed customer’s payments via cash, credit or debit.
• Line Server: Quickly completed customer’s menu purchases.
• Prepped Food: Seasoned, diced, and stored meats and side toppings for the food bar.
• Clean Up duty: Maintained personal cleanliness and establishment cleanliness.
• Station Manager: Monitor food bar for food depletion and replenished promptly.

Confidential

Cashier, Washington, DC

Responsibilities:

• Effectively sorted incoming shipments of shoes and other products.
• Beautifully stocked shoes and other products for customer appeal and easy accessibility.
• At check out, removed sensors from customer’s shoes and monitored product for defects prior to purchase.
• Processed payments with warm friendly service using a touch screen register.