Tier 1 Support Resume Washington, DC - Hire IT People

AREAS OF EXPERTISE:

Security Management
Active Directory
Windows Server 2008
Microsoft Exchange
Ports, Protocols and TCP/IP
SharePoint 2010
Windows XP/Vista/7 MS Office 2007/2010
IE7/8/9/10
Google Chrome
Firefox
Bomgar
Remedy
Win7 Migration
Networking
Project Management
Vendor Management
Remedy
Office 365 - SCCM
Spiceworks
Cabling
Switches

EXPERIENCE:

Confidential

Tier 1 Support, Washington, DC

Responsibilities:

Install software, modify and repair hardware and resolve technical issues
Provide base level IT support to 700 non-technical personnel
Display courtesy and strong interpersonal skills with all customer interactions
Develop quick guides to assist end-users with challenging software application features
Manage Windows 8 and Windows 7 workstations
Ensure that Remedy and Spiceworks tickets are resolved or escalated
Active Directory - Account creation, Password resets, Group policies
Develop client SharePoint Foundation 2010 sites and provide support as needed
Apply solution by restoring broken or intermittent connections, adjusting software configuration install patches, and reboot system
PC refresh and migration XP to Windows 7 and 8
Process incidents/requests in a high pressure, time sensitive environment via phone, email, instant messaging and desk side
Provide initial trouble shooting of problems including root cause analysis for desktop, laptop and printers (local/network)
Perform administrative tasks including account creation, password resets and granting access to drives, folders and files in accordance to security guidelines
Create and manage Network accounts to include granting access to secured file shares
Manage bench IT inventory
Provide configuration and SharePoint administration support
Coordinate and support VTC/Audio conferences
Provide level 2 end-user technical support for Windows 7, Microsoft Office, Network connection
Update ticketing system to reflect work in progress or completed

Confidential

Sales Associate, Arlington, VA

Responsibilities:

Greeted Customers; Informed them of any store promotions; assisted with finding merchandise
Organized Store sections; Folded and hung up different articles of clothing and jewelry
Put back merchandise from go back racks to there appropriate section
Maintained and Organized fitting room; directed customers to fitting room with appropriate tag matching the number of merchandise wanted to try on

Confidential

Office Assistant, Camp Springs, MD

Responsibilities:

Processed documents and forms via copy machine, fax, postal mail, scanning and e-mail.
Operated company switchboard by taking messages, answering inquiries, and transferring calls.
Created files and managed filing system of documents and receipts.
Assisted with making and distributing employee schedules and time sheets

Confidential

Unarmed Security Guard, Camp Springs, MD

Responsibilities:

Patrolled assigned post by remaining vigilant of suspicious behavior or packaging.
Kept detailed documentation of guest entering and leaving the establishment.
Reported any suspicious activity immediately to on duty supervisor.

Confidential

Crew Member, Washington, DC

Responsibilities:

Cashier: Processed customer’s payments via cash, credit or debit.
Line Server: Quickly completed customer’s menu purchases.
Prepped Food: Seasoned, diced, and stored meats and side toppings for the food bar.
Clean Up duty: Maintained personal cleanliness and establishment cleanliness.
Station Manager: Monitor food bar for food depletion and replenished promptly.

Confidential

Cashier, Washington, DC

Responsibilities:

Effectively sorted incoming shipments of shoes and other products.
Beautifully stocked shoes and other products for customer appeal and easy accessibility.
At check out, removed sensors from customer’s shoes and monitored product for defects prior to purchase.
Processed payments with warm friendly service using a touch screen register.

We provide IT Staff Augmentation Services!

Tier 1 Support Resume

Washington, DC

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