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Tier 1 Support Resume

Washington, DC

AREAS OF EXPERTISE:

  • Security Management
  • Active Directory
  • Windows Server 2008
  • Microsoft Exchange
  • Ports, Protocols and TCP/IP
  • SharePoint 2010
  • Windows XP/Vista/7 MS Office 2007/2010
  • IE7/8/9/10
  • Google Chrome
  • Firefox
  • Bomgar
  • Remedy
  • Win7 Migration
  • Networking
  • Project Management
  • Vendor Management
  • Remedy
  • Office 365 - SCCM
  • Spiceworks
  • Cabling
  • Switches

EXPERIENCE:

Confidential

Tier 1 Support, Washington, DC

Responsibilities:

  • Install software, modify and repair hardware and resolve technical issues
  • Provide base level IT support to 700 non-technical personnel
  • Display courtesy and strong interpersonal skills with all customer interactions
  • Develop quick guides to assist end-users with challenging software application features
  • Manage Windows 8 and Windows 7 workstations
  • Ensure that Remedy and Spiceworks tickets are resolved or escalated
  • Active Directory - Account creation, Password resets, Group policies
  • Develop client SharePoint Foundation 2010 sites and provide support as needed
  • Apply solution by restoring broken or intermittent connections, adjusting software configuration install patches, and reboot system
  • PC refresh and migration XP to Windows 7 and 8
  • Process incidents/requests in a high pressure, time sensitive environment via phone, email, instant messaging and desk side
  • Provide initial trouble shooting of problems including root cause analysis for desktop, laptop and printers (local/network)
  • Perform administrative tasks including account creation, password resets and granting access to drives, folders and files in accordance to security guidelines
  • Create and manage Network accounts to include granting access to secured file shares
  • Manage bench IT inventory
  • Provide configuration and SharePoint administration support
  • Coordinate and support VTC/Audio conferences
  • Provide level 2 end-user technical support for Windows 7, Microsoft Office, Network connection
  • Update ticketing system to reflect work in progress or completed

Confidential

Sales Associate, Arlington, VA

Responsibilities:

  • Greeted Customers; Informed them of any store promotions; assisted with finding merchandise
  • Organized Store sections; Folded and hung up different articles of clothing and jewelry
  • Put back merchandise from go back racks to there appropriate section
  • Maintained and Organized fitting room; directed customers to fitting room with appropriate tag matching the number of merchandise wanted to try on

Confidential

Office Assistant, Camp Springs, MD

Responsibilities:

  • Processed documents and forms via copy machine, fax, postal mail, scanning and e-mail.
  • Operated company switchboard by taking messages, answering inquiries, and transferring calls.
  • Created files and managed filing system of documents and receipts.
  • Assisted with making and distributing employee schedules and time sheets

Confidential

Unarmed Security Guard, Camp Springs, MD

Responsibilities:

  • Patrolled assigned post by remaining vigilant of suspicious behavior or packaging.
  • Kept detailed documentation of guest entering and leaving the establishment.
  • Reported any suspicious activity immediately to on duty supervisor.

Confidential

Crew Member, Washington, DC

Responsibilities:

  • Cashier: Processed customer’s payments via cash, credit or debit.
  • Line Server: Quickly completed customer’s menu purchases.
  • Prepped Food: Seasoned, diced, and stored meats and side toppings for the food bar.
  • Clean Up duty: Maintained personal cleanliness and establishment cleanliness.
  • Station Manager: Monitor food bar for food depletion and replenished promptly.

Confidential

Cashier, Washington, DC

Responsibilities:

  • Effectively sorted incoming shipments of shoes and other products.
  • Beautifully stocked shoes and other products for customer appeal and easy accessibility.
  • At check out, removed sensors from customer’s shoes and monitored product for defects prior to purchase.
  • Processed payments with warm friendly service using a touch screen register.

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