Technical Support Engineer Resume Reston, Virginia - Hire IT People

QUALIFICATIONS SUMMARY:

Accomplished IT professional providing 20+ years of significant contributions as a team leader/member, involved in definition, engineering, testing, and implementation of telecommunications products and solutions.
Able to quickly learn and understand new technology, introduce new technical products to market, and clearly convey technical solutions to non - technical audience.
Involved in early adoption of new technologies and maintaining systems r equiring high degree of productivity, availability, and performance.
Recognized for commitment to excellence in all assigned projects; eager to face new challenges.

KEY STRENGTHS:

TECHNICAL PROFICIENCY:

VoLTE/IMS, VoIP, Session Border Controllers, VMware and OpenStack, Linux, Softswitch and Media Gateway Functionality, SS7/MTP/ISUP/TCAP/AIN.

PROFESSIONAL EXPERIENCE:

Confidential, Reston, Virginia

Technical Support Engineer

Responsibilities:

Successfully introduced several new company products to include Confidential .
Developed and documented the Hosted PBX Architecture to allow customers to easily and quickly develop their own HPBX offering.
Provided new product introduction expertise to the development teams for new products by providing detailed feedback on the installation procedures and documentation for the product.
Installed, configured, commissioned, and maintained several labs that consisted of company and 3-party products. This included establishing and maintaining a VMware and an OpenSwitch deployment.

Customer Support Engineer

Confidential

Responsibilities:

Provided direct L1/L2 support to customers for complete product line which included soft switches, unified communications, and management/diagnostic servers.
Worked closely with the customer to plan the migration from their existing equipment, commissioning the equipment, and planning and performing upgrades.

Confidential, Front Royal, Virginia

Consultant

Responsibilities:

Attended Cisco BTS 10200 .
Provided consulting services for the Cisco BTS 10200 and PGW 2200 VoIP solutions.

Confidential, Herndon, Virginia

Principal Systems Engineer

Responsibilities:

Developed and implemented the data migration plan for transitioning the Confidential from a Peregrine to Remedy Help Desk solution.
Collaborated with the Confidential network engineering group in reviewing their plans and assisting in the implementation of SS7 in the world-wide Defense Switch Network ( Confidential ).

Confidential, Reston, Virginia

Principal Network Engineer

Responsibilities:

Led network engineering in the Voice over IP group.
Worked within a multi-national group to design, test, and implement a VoIP service serving as the primary testing resource for all aspects functionality and operations.
Authored test plans and ensured all possible call scenarios were identified and tested.
Assisted co-workers with all other aspects, including network requirements and architecture, voice features, TDM, and IP network integration, etc.
Designed the feature specific flow diagram for a new Global VPN service. Functioned as the primary interface with two vendors for all aspects of their implementation of the service and the overall project.
Ensured vendor compliance to the product feature requirements, deployment, and implementation of new network nodes (SCPs). Coordinated all feature testing.
Managed the SS7 System Engineering department responsible for the overall health of the C&W Signaling System 7 (SS7) signaling network.
Monitored the network to ensure sufficient capacity, providing engineering and level-three maintenance support for Signaling Transfer Points (STPs), and Subject Matter Expert for SS7 protocol.