Customer Service Specialist Resume Alpharetta, GA - Hire IT People

SUMMARY:

Accomplished business professional with experience supporting corporate success through outstanding customer service and administrative support roles. Adept at both interpersonal and technical aspects of customer support for manufacturers. Committed to utilizing knowledge and ability to support customer relations and redefine the customer service model.

AREAS OF EXPERTISE INCLUDE:

Relationship Management
Regulatory Compliance
Salesforce CRM
Export Administration
Report Development
INCOTERMS
SAP ( )
Team Leadership

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Customer Service Specialist

Responsibilities:

Administer the chain of sales support to Confidential - Confidential ö internal and external customers.
Advocate for customer understanding customers’ requirements/expectations and liaison between customer and business units, such as credit, supply chain, technical support, product management, and sales ensuring timely and accurate product delivery.
Consistently meet and exceed desired outcomes and customer expectations.
Successfully gained trust of key customers and managed portfolio of 68 clients representing 15 M of sales

Confidential, Alpharetta, GA

Customer Service Representative

Responsibilities:

Coordinated with customers on banking issues related to transaction disputes, payment stoppage, and balance reconciliation to resolve customer disputes and address client concerns.
Engaged with clients to utilize online tools to access banking, brokerage, and tax documentation.
Ensured commitment to regulatory compliance through collection of necessary documentation related to account activation.
Increased company and customer security through strict adherence to anti-fraud policies and procedures.
Recognized as second highest ranking team member of 21-employee team in the area of secure message productivity.

Confidential, Atlanta, GA

Acquisitions/Customer Service Specialist

Responsibilities:

Handled customer requests, de-escalated and resolved customers’ concerns, and achieved a zero error rate.
Achieved top 10th percentile for excellence in sales of natural gas and partner services.
Routinely posted QA and customer survey scores over 90.
Earned Winner's Circle honors for overall performance in 2016.

Confidential, Marietta, GA

Team Lead

Responsibilities:

Implemented and development program for Escalation Team and Team Experts to significantly increase overall performance and customer satisfaction.
Facilitated resolution of client complaints, including Public Utility Commission, Better Business Bureau, and Presidential complaints.
Determine root causes to be addressed through action items geared toward improving efficiency through continued efforts targeting agent performance and process quality.
Increased Escalation Team call handling efficiency by over 60%.
Decreased escalated calls by 25% through proper and of call center agents.
Streamlined processes and increased revenue through negotiation of payment arrangements and courtesy credits.

Confidential, Atlanta, GA

Chemical Logistics Coordinator

Responsibilities:

Coordinated orders, shipments, and billing of toll manufacturer for lithium hydroxide.
Created and disseminated export documents, such as Confidential s.
Oversaw inventory control of domestic and Chilean hazardous chemicals, including iodine.
Collaborated with European sales, US sales, freight forwarder, and toll manufacturer.
Analyzed and implemented options to maximize logistics efficiency and increase freight savings.

Confidential, Lawrenceville, GA

Export Specialist

Responsibilities:

Expedited shipments of digital broadband electronics to Confidential Rim, managing extensive backlog of customer orders.
Coordinated multi-million dollar shipments to Shanghai, China from US-based facilities.
Composed export documents, including Confidential s, ensuring accuracy in reporting Country of Origin.
Analyzed, verified, and tracked orders utilizing SAP and ISO-9001 Guidelines.

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Customer Service Specialist Resume

Alpharetta, GA

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