Desktop Support Analyst Resume Exton, PA - Hire IT People

SUMMARY:

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Exton, PA

Desktop Support Analyst

Responsibilities:

Troubleshooting and support for around 120 users in a Windows 7 and 10 environment with Active Directory
Support of VOIP phone system and basic LAN/Wireless networking
Microsoft Exchange administration and setup for PCs and mobile devices
Escalation of networking and server issues to Network Administrator and IT Manager as needed
Utilizing ticketing system integrated with Active Directory to manage and triage issues
Provisioning and de-provisioning machines for new and exiting users
Assisting with side infrastructure projects
Managing inventory and maintaining tech storage room and ensuring computers are up to date and upgraded as needed

Confidential, Radnor, PA

Migration Technician

Responsibilities:

Migrating average of 100 migration files per day during peak work waves.
Utilizing multiple remote servers to monitor archive process.
Troubleshooting and analyzing errors that occur through migration.
Decrypting some archives to allow for migration.
Collaborating with other technicians and cloud services team to meet common goals.
Reporting updates to management.

Confidential, King of Prussia, PA

PC Support Analyst

Responsibilities:

Upgrading 100 machines to Windows 10 Professional and confirming full-disk Bitlocker encryption; confirming encryption on 20 Mac/Linux machines.
Swapping out machines as needed to meet company standards.
Upgrading/verifying Office365 for all users and providing troubleshooting assistance.
Testing and implementing centralized help desk ticketing system.
Planning and executing electrical and A/V upgrades for 10 conference rooms, offices, and networking equipment.
Taking physical inventory of all corporate equipment and building out new inventory system.
Installing equipment (computers, peripherals, VOIP phones) for employee use, performing or ensuring proper installation of networking cables, operating systems, and appropriate software.
Overseeing the daily performance of computer and local networking systems.
Maintaining record of daily d Confidential communication transactions, problems and remedial action taken, and installation activities.
Developing materials and procedures, and/or users in the proper use of hardware and software.
Purchasing corporate hardware as needed.

Confidential, West Chester, PA

Customer Service Professional

Responsibilities:

Troubleshooting billing discrepancies by utilizing various healthcare systems.
Complying with HIPAA regulations and company policies to ensure confidentiality.
Developing a strong knowledge of industry practices to effectively communicate this to Confidential ts and colleagues.

Confidential, West Chester, PA

Fraud/Risk Specialist

Responsibilities:

Monitoring flagged customer orders to root out fraudulent and/or debt-associated accounts.
Researching and cross-referencing customer accounts for links to fraud and/or unpaid debt.
Contacting customers to verify credit card information for at-risk orders.
Meeting strict company goals for investigating orders in a timely manner.

Confidential, Chester Springs, PA

Auto Sales Consultant

Responsibilities:

Providing front-line sales consulting for prospective customers.
Communicating and collaborating with management and multiple departments to help meet business goals and best practices, and providing excellent products.

Confidential, Reston, VA

Sr. Conference Coordinator

Responsibilities:

Coordinating the setup, testing, and quality assurance of conference registration information systems. Travelling to onsite registration
Maintaining, testing and troubleshooting registration software and logging results
Analyzing/editing department budgets and contracts with convention centers and venues.