Tier 1 Support Resume Washington, DC - Hire IT People

SUMMARY:

To obtain a position within an organization to enhance my Information Technology skillset and become an expert in security, virtualization and cloud networking.

AREAS OF EXPERTISE:

Security Management - Active Directory - Windows Server 2008R2/2012 - Microsoft Exchange - Ports, Protocols and TCP/IP - SharePoint 2016- Windows 7/8/10 MS Office 2013/2016 - IE 8/9/10 - Google Chrome - Firefox - Bomgar Remedy- Windows Operating System Migration - Networking- Project Management - Vendor Management - Remedy Office 365 - SCCM - Cabling- Switches - PIV Card - RSA Tokens - SpiceWorks

WORK EXPERIENCE:

Tier 1 Support

Confidential, Washington, DC

Responsibilities:

Install software, modify and repair hardware and resolve technical issues
Provide base level IT support
Display courtesy and strong interpersonal skills with all customer interactions
Develop quick guides to assist end - users with challenging software application features
Manage Windows workstations including desktops, laptops and tablets
Apply solution by restoring broken or intermittent connections, adjusting software configuration install patches
PC refresh and migration Windows 7/8.1 and 10
Process incidents/requests in a high pressure, time sensitive environment via phone, email, instant messaging and desk side
Provide initial trouble shooting of problems including root cause analysis for desktop, laptop and printers (local/network)
Perform Active Directory tasks including account creation, password resets and granting access to drives, folders and files in accordance to security guidelines
Create and manage network accounts to include granting access to secured file shares
Manage bench and IT inventory Provide level 2 end-user technical support for Windows 8/10, Microsoft office, network connectivity
Manage Windows 7/8/10 workstations
Troubleshoot Wi-Fi and Ethernet networking issues

Information Technology Intern

Confidential, Hyattsville, MD

Responsibilities:

Teaching students all subject material from PreK4 through 8th grade
Experience in working with children suffering from Autism
Assist with daily administrative operational duties (Lunch, playground duties, etc.)
Working with special needs, intervention and BES children for past 2 summers for ESY Program

Human Resources Specialist

Confidential, Hanover, MD

Responsibilities:

On boarding / Off boarding; compensation, benefits, payroll
Data Calls / Respond to Solicitations
Perform proofs for compliance matrix for contract bidding
Provide administrative hours and leave reports for CEO.
Provide scheduling and recruitment and staffing assistance
Created and organized team building events to promote employee relations
Active utilization of Office 365, Procast and Trinet systems for HR and Payroll functions

Independent Contractor

Confidential, Washington, DC

Responsibilities:

Provided superior customer service with over 1200 guests while maintaining a 4.9 rating out of 5 stars.

Executive Team Leader, Guest Experience Manager

Confidential, Alexandria, VA

Responsibilities:

Provided direction and set priorities for store team of 300 employees in a high volume location (90,000,000/yr); monitored progress in achieving company initiatives, priorities and objectives
Ensured compliance in key operating issues (audits, loss prevention, policy, procedures); trained Executive Managers on methods to ensure compliance, improve productivity and reduce shrinkage.
Developed team leaders through assessment, provision of recognition, feedback and coaching
Engaged in personnel management, assessing and selecting top talent at the hourly team member level by providing recognition, written and oral feedback, and corrective action on a daily basis.
Managed new rollouts and delivered timely and accurate operational changes; developed solutions
Analyzed schedules ensuring proper staffing levels to meet the business needs.
Analyzed reports and partnered with corporate in-stocks merchandisers to ensure in-stocks are maximized.
Directly responsible for overall guest retention.

Contract Capture and Procurement Specialist Intern

Confidential, Washington, DC

Responsibilities:

Performed product research for Government and Military contracts.
Produced correspondence and documentation related to contract bidding and capture activities.
Managed logistic planning processes for product delivery within solicitation deadlines.

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Tier 1 Support Resume

Washington, DC

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