Sr. Helpdesk Specialist Resume

TECHNICAL SKILLS:

Exceptional attention to detail
Web - based conferencing and remote presence (Adobe Connect/WebEx)
Freshdesk / Assembla / SalesForce ticketing systems
Workstation hardware maintenance for desktop/laptop environments
SharePoint 2010 Implementations and Administration (PetroCore.com)
Windows Server
Exchange administration (Including Exchange Online / O365)
Norton Ghost - Built current Conference Center imaging experience
Manage wide list of Audio Visual projects including virtual training
Knowledge of LINUX Operating Systems
Proficient in MS Office
Specialized in Dell and HP Desktop and Laptop Hardware
Familiar with HTML\CSS code logic
SQL Server
Documenting break-fix issues
Implement and roll out Group Policies for various solutions
Current Administrator for Box, WebEx, Okta SSO, O365, AD, Skype for Business, CUCM / Unity Phone systems
Proficient in Windows, MacOS and iOS, Android troubleshooting
Current Point of Contact for all Network / Voice requirements in organization
Tier I/II support for Cisco configuration of switches and ASA Firewalls

PROFESSIONAL EXPERIENCE:

Sr. Helpdesk Specialist

Confidential

Required to operate with no direct supervision or support, maintaining conference center and ensuring peak performance of all hardware, Audio Visual, and IT related equipment.
Directly responsible for current Cisco Implementations - Data and Voice, currently work with third party consultancy, however, frequently perform Tier I - Tier II maintenance and troubleshooting before calling in support and ensuring resolution.
Involved in major drill (HWCG) simulating BP Horizon oil spill sponsored yearly by members. Provide IT consultancy for HWCG directly and also provide Tier I-III support for all technical and Audio Visual issues.
Involved in convention planning - charged with providing and managing vendors involved and all IT and Audio Visual needs as well as providing Tier I-III support for the entirety of a given event.
Directly in charge of all IT and AV aspects of multiple offices that require both physical and remote support.

IT Associate

Confidential

Lead many upgrade projects and install projects ranging from upgrading memory to imaging and placing hundreds of PC’s for Annual Enrollment
Responsible for inventory control as well as ordering repair parts and setting up disposals, including palletizing and scheduling a pickup for recycling
Charged with the occasional emergency response for client teams experiencing downtime.