Internship Resume

PROFILE:

Highly motivated IT professional with hands on technical experience seeking a help desk technician role. Possesses strong Tier 1 level knowledge and a natural technical aptitude for advanced learning, strong team player with the ability to work independently and excellent customer service.

AREA OF EXPERTISE:

Customer support
Computer technical repairs
Hardware Upgrade
System Builds and Installs
General administration
Leadership
Customer Satisfaction

TECHNICAL SKILLS:

Operating Systems: Windows XP, Windows 7, Windows 8

Hardware: i5, i7, AMD, Pentium

PROFESSIONAL EXPERIENCE:

Confidential

Internship

Responsibilities:

Assessing/Filing papers
Diagnose, troubleshoot and install hardware components on desktop/laptop systems
Answered questions about product features and resolved issues
Install and configure (dual/multiple) monitor systems setup
Design proper checklist for inventory
Resolve technical issues relating to hardware/software diagnostics
Field incoming help requests from end users via both telephone and work orders in a courteous manner
Maintained telephony and audio visual equipment as necessary

Securitas Administrative

Confidential

Responsibilities:

Answering phone calls, filing paperwork, providing customer service
Maintained an accurate log of incoming and outgoing courier packages
Answered customer questions, resolved complaints and assisted with various operational procedures
Provided back up support in areas of operation as required
Received and delivered faxes to firm personnel
Maintained organized file system of completed facsimiles

Infinity Computers Desktop/Technical support

Confidential

Responsibilities:

Added new users and provided access to databases and system functions. Setup and supported connected peripherals.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
Identify and learn appropriate software and hardware used and supported by the organization
Refurbish desktops/laptops for customers and company resale
Perform post - resolution follow-ups to help requests
Develop help sheets and knowledge base articles for end users
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
Perform related duties consistent with the scope and intent of the position

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