SKILLS & ABILITIES:

• Attention to Detail - Concerned with quality. Produce orderly work completed correctly and on time.
• Hard-Working - Comfortable performing in high tempo, demanding environment.
• Communication and Interpersonal Skills
• Excellent written and verbal presentation skills.
• Able to get along well with co-workers and accept supervision; Positive attitude.

PROFESSIONAL EXPERIENCE

Confidential, Hagerstown, MD

I.T. Support Specialist

Responsibilities:

• Help Desk Operations Faculty and student support, Answering technical queries.
• Adding/deleting/creating/modifying user account information, resetting passwords, etc.
• Applying operating system updates, and configuration changes.
• Computer set - up, installation, troubleshooting, service, upgrades, and maintenance in network environment.
• Network Printing/Scanning troubleshooting, set-up, routine maintenance.
• Auxiliary devices- tablets, PDAs, and smartphones.
• Point-of-Sale/Credit Card systems Setup and Maintenance.
• Classroom Technology Networked projectors, SmartBoard, audio equipment.

Confidential

E&I Tech

Responsibilities:

• Provided all inside and outside plant installation, testing and troubleshooting.
• Terminate, splice and install a variety of fiber optic connectors and enclosures
• Able to operate heavy equipment to include backhoe and skid steer.
• Significant time doing manual labor functions, walking on uneven ground, working in tight spaces and in general, being overall physically demanding.
• Able to terminate, test, splice, hotmelts, unicams on all fiber optic cables.
• Follow I3A, Bisci, and Tempest for all installations.

Confidential, Maryland

Cyber Transport Journeyman

Responsibilities:

• Provide mission critical voice, data, and video services to Confidential, Vice President, and President.
• Implement or perform preventive maintenance, backup, or recovery procedures.
• Inspect sites to determine physical configuration, such as device locations and conduit pathways of HF, SATCOM, and Wideband Telco infrastructure.
• Install or coordinate installation of new or modified hardware, software, or programming modules of telecommunications systems.
• Manage user access to systems and equipment through account management and password administration.
• Provide user support by diagnosing network device problems and solving technical issues.
• Order and maintain inventory of operating telecommunications equipment, including telephone sets, headsets, cellular phones, switches, trunks, printed circuit boards, network routers, and cabling.
• Document detailed user support activity, up to severe system problems, corrective actions, resolution status, trends, and completed equipment installations.