I.T. Support Specialist Resume Hagerstown, MD - Hire IT People

SKILLS & ABILITIES:

Attention to Detail - Concerned with quality. Produce orderly work completed correctly and on time.
Hard-Working - Comfortable performing in high tempo, demanding environment.
Communication and Interpersonal Skills
Excellent written and verbal presentation skills.
Able to get along well with co-workers and accept supervision; Positive attitude.

PROFESSIONAL EXPERIENCE

Confidential, Hagerstown, MD

I.T. Support Specialist

Responsibilities:

Help Desk Operations Faculty and student support, Answering technical queries.
Adding/deleting/creating/modifying user account information, resetting passwords, etc.
Applying operating system updates, and configuration changes.
Computer set - up, installation, troubleshooting, service, upgrades, and maintenance in network environment.
Network Printing/Scanning troubleshooting, set-up, routine maintenance.
Auxiliary devices- tablets, PDAs, and smartphones.
Point-of-Sale/Credit Card systems Setup and Maintenance.
Classroom Technology Networked projectors, SmartBoard, audio equipment.

Confidential

E&I Tech

Responsibilities:

Provided all inside and outside plant installation, testing and troubleshooting.
Terminate, splice and install a variety of fiber optic connectors and enclosures
Able to operate heavy equipment to include backhoe and skid steer.
Significant time doing manual labor functions, walking on uneven ground, working in tight spaces and in general, being overall physically demanding.
Able to terminate, test, splice, hotmelts, unicams on all fiber optic cables.
Follow I3A, Bisci, and Tempest for all installations.

Confidential, Maryland

Cyber Transport Journeyman

Responsibilities:

Provide mission critical voice, data, and video services to Confidential, Vice President, and President.
Implement or perform preventive maintenance, backup, or recovery procedures.
Inspect sites to determine physical configuration, such as device locations and conduit pathways of HF, SATCOM, and Wideband Telco infrastructure.
Install or coordinate installation of new or modified hardware, software, or programming modules of telecommunications systems.
Manage user access to systems and equipment through account management and password administration.
Provide user support by diagnosing network device problems and solving technical issues.
Order and maintain inventory of operating telecommunications equipment, including telephone sets, headsets, cellular phones, switches, trunks, printed circuit boards, network routers, and cabling.
Document detailed user support activity, up to severe system problems, corrective actions, resolution status, trends, and completed equipment installations.