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I.t. Support Specialist Resume

Hagerstown, MD


  • Attention to Detail - Concerned with quality. Produce orderly work completed correctly and on time.
  • Hard-Working - Comfortable performing in high tempo, demanding environment.
  • Communication and Interpersonal Skills
  • Excellent written and verbal presentation skills.
  • Able to get along well with co-workers and accept supervision; Positive attitude.


Confidential, Hagerstown, MD

I.T. Support Specialist


  • Help Desk Operations Faculty and student support, Answering technical queries.
  • Adding/deleting/creating/modifying user account information, resetting passwords, etc.
  • Applying operating system updates, and configuration changes.
  • Computer set - up, installation, troubleshooting, service, upgrades, and maintenance in network environment.
  • Network Printing/Scanning troubleshooting, set-up, routine maintenance.
  • Auxiliary devices- tablets, PDAs, and smartphones.
  • Point-of-Sale/Credit Card systems Setup and Maintenance.
  • Classroom Technology Networked projectors, SmartBoard, audio equipment.


E&I Tech


  • Provided all inside and outside plant installation, testing and troubleshooting.
  • Terminate, splice and install a variety of fiber optic connectors and enclosures
  • Able to operate heavy equipment to include backhoe and skid steer.
  • Significant time doing manual labor functions, walking on uneven ground, working in tight spaces and in general, being overall physically demanding.
  • Able to terminate, test, splice, hotmelts, unicams on all fiber optic cables.
  • Follow I3A, Bisci, and Tempest for all installations.

Confidential, Maryland

Cyber Transport Journeyman


  • Provide mission critical voice, data, and video services to Confidential, Vice President, and President.
  • Implement or perform preventive maintenance, backup, or recovery procedures.
  • Inspect sites to determine physical configuration, such as device locations and conduit pathways of HF, SATCOM, and Wideband Telco infrastructure.
  • Install or coordinate installation of new or modified hardware, software, or programming modules of telecommunications systems.
  • Manage user access to systems and equipment through account management and password administration.
  • Provide user support by diagnosing network device problems and solving technical issues.
  • Order and maintain inventory of operating telecommunications equipment, including telephone sets, headsets, cellular phones, switches, trunks, printed circuit boards, network routers, and cabling.
  • Document detailed user support activity, up to severe system problems, corrective actions, resolution status, trends, and completed equipment installations.

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