PROFESSIONAL EXPERIENCE:

Confidential - Washington, DC

Contract Senior Technical Writer/Trainer

• Wrote, edited, formatted, reviewed and translated a variety of technical documents to communicate clearly and effectively technical specifications and instructions to a wide range of audiences.
• Coordinated preparation of illustrative materials, selecting drawings, sketches, diagrams and charts, which were used in conjunction with written materials to accurately convey complex technical information.
• Supported the development and maintenance of the Student Information System (SIS).
• Managed routine system maintenance including course setups, data integrity and cleanups.
• Extracted information from SIS for ad hoc or scheduled reports.
• Made recommendations concerning improvements in processes and customer satisfaction.
• Worked with subject matter experts and university management on planning future operational changes, as well as documenting new policies and procedures.
• Worked with internal and external teams to obtain an in-depth understanding of the documentation requirements and system capabilities.
• Provided continuous evaluation of the program and made independent decisions about program administration.
• Informed leadership of program status and developed reports and briefings on the progress of projects.
• Learned NDU processes, such as student data collection, entry of course information, registration of students, grade collection, transcript production and all necessary reporting functionality and researched and reported how any new software could support these efforts.
• Mapped and documented processes in the SIS to implement all aspects of the student lifecycle.
• Designed, wrote and developed instructional materials; created interactive and engaging course content & built effective learning modules.
• Captured system processes through screen shots and technical documentation, such as user manuals, tip sheets, training materials, SOP’s and a data dictionary.
• Developed training curriculums and conducted training for each of the NDU role specific components.
• Created systems, processes and standards that supported the effective management of the SIS.
• Designed, developed and delivered SIS focused learning activities including the creation of online courses, tutorials and job aids for end users and system administrators.
• Led the effective implementation and ongoing maintenance of the SIS including system configuration, content, technologies, roles, users, security, internal system notifications, resolution of technical issues, overall system support and required supporting tools.
• Analyzed situations accurately, provided real-time resolutions and approaches balanced with long term objectives.
• Clearly demonstrated a comprehensive and practical knowledge of advanced functions of a SIS in a public or private higher education institution.
• Clearly demonstrated a comprehensive knowledge of providing training and documentation support on complex IT systems.

Confidential - Washington, DC

Senior User Applications Analyst/Technical Trainer

• Serves as principal point of contact for operational litigation support and eDiscovery for the Department of Justice, DCOAG, Government Case Managers, Lockheed, CACI, LABAT Project Managers and government’s legal teams to define system and data processing requirements and propose a technical approach for managing the orderly collection and establishing processing pipelines for storing and automating the increasing volume of ESI and streamlining workflow.
• Participated in all phases of the litigation process including drafting pleadings, collecting and indexing discovery, assisting at trial and running trial presentation software, to assisting with appeals.
• Consult with the trial team, including attorneys, paralegals, expert witnesses, and the Case Manager, to conceptualize and develop strategies, appropriate graphics and other media for presenting evidence at trial or at hearings, including oversize charts for display in the courtroom, computer-generated graphics for projection or display on computer monitors, animations, simulations, multi-media slide shows, audio and video clips, etc.
• Assist with courtroom presentation technology and during trials using TrialDirector and Sanction.
• Analyzes discovery data sets and processes various loads types such as .dat and .dii files.
• Perform entire range of technical support, including the processing of electronic documents and ESI loads, privilege culls and document segregation, overseeing reviews, native and/or image productions, user maintenance, and training in use of the software.
• Monitors, evaluates, utilizes and provides technical end-user assistance for Legal Access ware; Concordance; Summation; Trial Director, Excel; MSAccess; CaseMap; Sanction and other electronic software tools.
• Use Legal Access Ware (LAW) to convert files to a loadable format for automated litigation support databases such as Summation and Concordance and use program validations and testing to: identify and correct data discrepancies, de-duplicate, perform metadata and text extraction, OCR, dataset filtering and TIFF conversion.
• Perform administrator level tasks in various database applications including workspace design and maintenance, establishing group and user level security, dataset searching, productions, post load quality control and user training.
• Ensures conformance to work standards and ensuring that the technical design conforms to functional requirements; ensures successful completion of work, timeliness of deliverables, and quality control.
• Prepares technical documentation for publication.
• Develops and conducts training for Attorneys, Technology Advisors, Paralegals and other staff on the use of computer technology in electronic document management, eDiscovery, and other technology tools and in the electronic courtroom. Also, prepares training materials, tip sheets and training manuals for all technology tools.
• Perform database administrator tasks such as merging, concatenating, and overlaying databases. Assist users with Full Text Searching, Relational Searching and tagging in Concordance.
• Conduct software testing.
• Provide document imaging (scanning) and coding in Kofax. Perform quality control to ensure the documents were scanned, copied, or printed to specification.
• Code existing records in Concordance to edit missing information that may need to be captured in the search system to identify the document, such as stamp numbers, document titles, authors, and date a document was created.
• Prepare electronic production using Concordance based on queries or tagged sets of documents that were identified for production during the review phase.

Confidential - Fairfax, VA

Paralegal/Legal Secretary

• Maintained litigation cases for a Managing Partner and associate in the fields of government contracts, family law, and real estate.
• Assisted with performing due diligence reviews and with maintaining the case dockets.
• Performed legal and factual research.
• Coordinated filing, service and follow-up of court documents.
• Drafted correspondence and various legal documents.
• Prepared hearing/trial notebooks for oral argument.
• Attended client meetings and interact with clients as needed.
• Deactivated and inventoried closed cases.

Confidential - McLean, VA

Director of Recruiting

• Assisted with the launching of Leverage Legal. Sourced and negotiated legal recruiting contracts.
• Managed full scope recruiting for exempt and nonexempt positions. Sourced candidates on the internet, thru referrals and via cold calling.
• Conducted several telephone screenings and in person interviews per week and scheduled client interviews with firm hiring managers.
• Negotiated offers and closed candidates.
• Assisted with site visits in order to collect referrals and upkeep retention.
• Wrote job requirements and descriptions and posted on internet job sites, company website, newspapers, internal database, and various web based groups.
• Responsible for weekly meetings and briefing the President on recruiting status. Maintained databases for requisitions and candidates.
• Assisted with creating client and candidate brochures about Leverage Legal.
• Created and implemented staff incentive plans.
• Served as Career Coach and Advisor to employees seeking advancement in their career by helping them to identify and reach their goals, connecting employees to training programs and job advancement opportunities designed to meet workforce demands.
• Developed relationships with hiring managers in order to assist applicants in the placement process.
• Assisted Law firm HR departments with recruiting and interviewing summer and lateral associates.

Confidential - McLean, VA

Real Estate Paralegal

• Participated in complex real estate loan closings providing research and administrative assistance.
• Communicated with borrowers, mortgage bankers, escrow agents and attorneys throughout the closing process to ensure a timely completion of loan transactions.
• Prepared and finalized commercial closing binders.
• Prepared and filed UCC-1 financing statements, UCC-3 terminations, assignments, and amendments.
• Drafted various real estate documents such as Assignments of Rents and Leases, Corporate General Certificates, Deed of Trust, and Loan Agreements.
• Coordinated the closing of commercial and real estate mortgages, modifications, and assumptions with loan amounts ranging from $20,000 to $297,000,000.
• Tracked post-closing documentation and monitor all closed loans for compliance.
• Reviewed title and survey.

Confidential - McLean, Virginia

Senior Litigation Paralegal

• Provided eTrial technical support during live trials including courtroom presentation via TrialDirector, transcript captivation, via LiveNote and Realtime and audio/video configuration and use.
• Maintained all litigation cases for the Northern VA office, including Construction, IP, SEC, FCC, Government Contracts, White Collar, Mergers and Antitrust.
• Attended client meetings and interact with clients as needed.
• Assisted with performing due diligence reviews and document production.
• Maintained case dockets.
• Performed legal and factual research.
• Bluebooked and cite checked/Sherardized legal authorities.
• Supported litigation team by working closely with other team members under demanding schedules to meet litigation deadlines.
• Performed a variety of activities in information systems design, development, and analysis encompassing the following areas of technical expertise: programming, computer application analysis, systems integration, courtroom presentations, document imaging, and audio/video digitization.
• Analyzed, created, and loaded litigation support databases using various third party database products.
• Loaded trial exhibits in different formats, either manually or through the use of load files, into Trial Director.
• Software such as document images, photographs, text transcripts and video depositions.
• Synchronized video depositions with text transcripts and create and edit video deposition clips.
• Created and used load files in various formats.
• Trained various members of the trial team on the trial presentation software.
• Prepped witnesses for depositions and trial testimony.
• Wrote memorandums of law.
• Received Opening Doors Coordinator Award for 2004.

Confidential - Washington D.C.

Paralegal

• Provided assistance and support to patent litigation attorneys on nine patent infringement matters.
• Organized and indexed court and discovery papers in chronological order.
• Reviewed all dates calendared by the computerized calendaring system for accuracy, taking into account the specific rules of the court, specific rules set forth by the judge(s) assigned to the matter, any recent correspondence on the matter and any other communication with other team members.
• Drafted correspondence to clients, expert witnesses, and third parties. Conduct legal research utilizing on-line, Internet and hardcopy sources, courts, and libraries.
• Filed documents with courts and regulatory agencies.
• Coordinated with outside support services (e.g., court reporters, copy services, process servers, and document filing services) to insure meeting of deadlines and quality of finished product.
• Managed receipt and handling of invoices for outside support services.
• Assisted case attorneys in preparation of physical and graphic evidence.

Confidential, McLean, VA

Paralegal

• Supported two shareholders in the patent & trademark division of a large law firm.
• Assisted with patent and trademark prosecution and foreign filings.
• Indexed, coded, cite checked, and redacted legal documents.
• Conducted legal research, filing, document review and analysis, document coding/data entry and digested depositions.
• Assisted with recruiting of individuals with Top Secret clearance levels to fulfill Government contracts.
• Assisted with large document productions.
• Assisted the Real Estate Finance group with transactional and property closings.
• Prepared and finalized closing binders.
• Worked on document production for criminal litigation and worked as a lead paralegal on an intellectual property case.
• Created and updated witness/expert files, prepared exhibits for depositions, drafted initial documents/ correspondence and created case binders for all pleadings, motions and notices.
• Handled case/project management, created and maintained case calendars and activity tracking systems.
• Filed notices with the Federal Trade Commission and the Federal Circuit Court of Appeals.
• Conducted various researches on old cases and prior arts for patents.

TECHNICAL SKILLS:

Operating systems: Microsoft XP, Vista, Windows 7 & 10

Databases: Tools MS Access, Relativity, Summation, Concordance, Legal Access Ware (LAW), Sanction, TrialDirector, TimeMap, CaseMap, Realtime, Livenote, I-Connect

Government Systems: JCON 3 and JCON V and D.C. Government Technology.

Other Skills: Remote Access, SharePoint, KOFAX, Automated Matter Management System - AMMS, Mock Court Cameras and FTR Reporter, Track-it, Excel, Word, WordPerfect, Westlaw, Carpe Diem, Time Coder, ALCoder, Outlook, iManage, PowerPoint, iMatter, *Time, Softwise, Self-Service; Ceridian, Bullhorn, USMS (a DOD moodle based LMS).