IT Configuration Technician Resume

SUMMARY:

Seeking a position to utilize my skills and abilities in the IT industry that offers professional growth while being resourceful, innovative and flexible. Willing to work as a key player in challenging and creative environment. Can quickly learn and master new technology; equally successful in both team and self - directed settings. Experience configuring, monitoring, upgrading and maintaining systems hardware, software and related tools and testing methodologies.

COMPUTER SKILLS:

Software: Microsoft Office, Microsoft Windows 7, 8.1 and 10

EXPERIENCE:

IT Configuration Technician

Confidential

Responsibilities:

Follow instructions to fit system hardware and software specification to customer’s request
Test configured systems for appropriate functioning and troubleshoot for any error’s found
Troubleshoot malfunctioning units using efficient problem-solving techniques and departmental procedures
Research hardware and software literature to keep abreast on new product service developments and announcements
Complete all required documentation of installation, including quality assurance sheet to ensure accurate billing with respect to warranty contract, properly processing of defective products and vendor returns and reimbursements

Customer Service Specialist

Confidential

Responsibilities:

Communicate with defaulted, past due and delinquent student loan borrowers by telephone (inbound and outbound) and written notices to ensure full repayment or arrange acceptable payment arrangements and providing excellent customer service
Assist borrowers with resolving outstanding student loan debt through loan consolidation, loan rehabilitation, or cash collection when appropriate
Performed due diligence to ensure compliance with all federal Regulations while always adhering to the fair Debts collection Practices Act as well as All bankruptcy and collection laws, both state and federal

Consultant Agent

Confidential

Responsibilities:

Performed software repairs/installations and light repairs to products
Managed resolution to customers via telephone, face to face or emails to assist customers inquiries and issues
Problem-solved hardware issues with fault-tolerant hard drives.
Evaluated customers systems to determine if the unit needed to be check in for more tests or sent to service repair center

Mailroom Supervisor

Confidential

Responsibilities:

Sorted and routed incoming mail, and collected outgoing mail,
Contacted delivery or courier services to arrange delivery of letters and parcels
Mailed samples of promotional literature in response to requests from customers and business
Completed production orders to determined types and sizes of items scheduled for printing and mailing

Online and Digital Phone Account Executive

Confidential

Responsibilities:

Performed complex diagnostic troubleshooting to resolve service issues
Leveraged a variety of software applications to manage customer account information, diagnostic tools and to resolve all technical difficulties
Maintain accurate problem call tracking using Remedy Helpdesk ticketing system

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