Lead Customer Service Associate Resume Aiken, SC - Hire IT People

TECHNICAL SKILLS:

Primary Skills: Entry Level IT Technician/Desktop Support and experience with other technical applications that focuses on IT customer service. Previous employment and college coursework completed in basic computer operations, network connectivity, troubleshooting, ticketing, and technical assistance. Excellent customer service experience, teamwork and communication skills. Works successfully in team or self - sufficient environments.

Technical Skills: Windows XP, 7, and Windows 10. Microsoft Office Suite and Lync, Norton/McAfee Anti Virus, Active Directory, Remedy Ticketing System, Windows Remote access tools, and Imaging computers. Provides technical assistance remotely, over telephone, and in person.

PROFESSIONAL EXPERIENCE:

Lead Customer Service Associate

Confidential, Aiken, SC

Experienced Confidential Customer Service Associate who has strong understanding of the Confidential sale computer system. Train and assist newly onboarding Confidential associates. Dedicated to assisting customers in any way possible. Adept at rapidly processing customer returns
Lead in staffing the customer service desk and answering customer questions via phone or in person. Assisted in preparing the store for promotional events and holiday sales.
Specialized in providing and coordinating additional assistance at other local high volume Confidential locations and working promotional events.
Comfortably operate fork lift machinery to assist customers with large orders or new product placement for promotional events.

Student Desktop Support / Help Desk Technician / Jr. System - Network Administrator

Confidential, Greenwood SC

Installed software (Windows operation systems/anti-virus/MS office), hardware (hard drives/ram/printers). Basic computer hardware and software troubleshooting
Setup wireless networks, routers, shared access, reset passwords, unlocked accounts, restricted access class workstations, printers, MacBooks/iMacs, iPhones, laptops, iPads, office desktops
Assisted all students and staff via personal request/ticket or telephone communication.

Tech Specialist / Customer Support

Confidential, Norristown PA

Provide tech support and troubleshooting to all customers in regards to technical hardware / software / electronics.
Replaced hard drives, upgraded laptops and desktops with RAM and Video Cards
Provide preventative maintenance on laptops and desktop PC’s
Maintained inventory of new laptops and desktops. Advised customers on new computer purchases

IT / Electronics Sales | PC Technician

Confidential

Assisted customers with tech support, answering questions in regards to technical hardware / software / electronics.
Lead customers to making confident technology purchases based on their needs and technical skills.
Repaired PC related matters, upgraded PC hardware and software, Anti Virus / Spyware scans and removals

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Lead Customer Service Associate Resume

Aiken, SC

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