Tier 1 Support Training Resume S.E., Washington, DC - Hire IT People

SUMMARY:

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals. Works well independently, or in a group setting providing all facets of computer support. Working knowledge of networking devices and printer. Knowledge and understanding of numerous software packages and operating systems. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellent analytical and problem solving skills.

AREAS OF EXPERTISE:

Security Management - Active Directory - Windows Server 2008RS/2012 - Microsoft Exchange - Ports, Protocols and TCP/IP - SharePoint 2016 - Windows 7/8/10 - MS Office 2013/2016 - IE 8/9/10 - Google Chrome - Firefox - Bomgar -- Remedy - Windows Operating System Migration - Networking -- Office 365 - SCCM - Cabling - Switches - PIV Card - RSA Tokens - Spice Works – Vendor management – Project Management --

EXPERIENCE:

Confidential, S.E., Washington, DC

Tier 1 Support Training

Install software, modify and repair hardware and resolve technical issues
Provide base level IT support to 500 end users
Display courtesy and strong interpersonal skills with all customer interactions
Develop quick reference guides to assist end-users with challenging software application features
Manage Windows workstations including desktops, laptops and tablets
Ensure that Remedy and Spice Works tickets are resolved or escalated
Apply solution by restoring broken or intermittent connections, adjusting software configuration, install patches
PC refresh and migration Windows 7/8.1 and 10
Process incidents/requests in a high pressure, time sensitive environment via phone, email, instant messaging and desk side
Provide initial troubleshooting of problems including root cause analysis for desktop, laptop and printers (local/network)
Perform Active Directory tasks including account creation, password resets and granting access to drives, folders and files in accordance to security guidelines
Create and manage network accounts to include granting access to secured file shares
Manage bench and IT inventory
Provide level 2 end-user technical support for Windows 8/10, Microsoft Office, network connectivity
Manage Windows 7/8/10 workstations
Troubleshoot Wi-Fi and Ethernet networking issues

Confidential

Data Entry Clerk – Internship

Collect and enter data in company’s database in a timely manner
Use resource portals to study new information and technology
Attend instructor lead webinars teaching workplace skills and best practices
Study various training articles and videos offering knowledge on various windows operating systems, MS Office 365, and a host of different applications

Confidential

Logistics Coworker II/Forklift Driver

Receives incoming goods and ensures inventory accuracy at point of receiving
Handles goods (unloads, transports, replenishes, stocks in, stocks out, picks, loads), utilizing the correct material handling equipment and tools in order to operate safely, efficiently, and with minimal damage to stock and equipment
Adheres strictly to safety and security procedures, including accurate and safe pallet placement in racking and powered equipment operation guidelines
Operates scanner equipment and inventory management software
Work with colleagues and customers to maintain a high level of customer service and response time to requests

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Tier 1 Support Training Resume

S E Washington, DC

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